Bought a used 2009 Hybrid Civic with 97,000 miles in 2016 to use for non-emergency medical transport. Had Brown Honda perform 100,000 mile service as well as repair small oil leak & worn out right front CV axle. Upon picking up car, noticed it had been washed & whomever did it literally blasted some of the paint off of its after-market hubcaps. Paul Parrish said that they’d provided a complimentary wash, but weren’t responsible for me, (recently), putting cheap hubcaps on it, so they weren’t going to replace them.
Upon complaining to the service manager, Steve Parrish, I was asked how they could make it right. I asked if they could give me a discount on the hybrid battery replacement. Steve helpfully arranged for warranty replacement of the battery.
Not long afterward, the right front wheel bearing failed, nearly causing catastrophe. They sent car hauler & took car over 120 miles back to dealership for repairs. They refused to warranty the right CV shaft & bearing replacement. (After complaining directly to Honda, I received a $300 Honda credit card, which I used repeatedly for Brown Honda oil changes.)
I asked if they could repair oil leak again, since it had started leaking again. About 4 months later, it was leaking once more. They repaired it a 3rd time, telling me afterward that, due to crankshaft wear, they wouldn’t be able to keep it from leaking in the future.
During next oil change, I asked to have tires rotated. I lost a hubcap within 5 miles after the tire rotation. Upon bringing this to their attention, they said that I’d need to provide a receipt for reimbursement of a replacement hubcap.
The next time I called to schedule an oil change, they said that they’d no longer work on my car. Their explanation was that, since I always claimed that they were responsible for something being wrong with their service, they’d no longer work on my car.
I swear that the above is true.