Brown Honda

I honestly can’t say enough good things about my experience with Brown Honda, especially Zak. My car was tragically vandalized, and to be completely honest, I was not ready to buy a new car. It w experience with Brown Honda, especially Zak. My car was tragically vandalized, and to be completely honest, I was not ready to buy a new car. It was something I never expected to have to deal with, and the whole situation was stressful enough without adding the pressure of buying a vehicle. From the very beginning, Zak made the entire process so much easier. He is not your average pushy car salesman who tells you whatever you want to hear just to make a sale and then leaves you wondering what the heck you just agreed to. He also didn’t make me feel like I was a dumb female who he was gonna “get one over on”. He actually took the time to listen to what I wanted, what I needed, and most importantly, what I was comfortable spending, and stayed within that budget. He never tried to push me over my budget or talk me into something I didn’t want. Instead, he genuinely cared about finding something that was right for me and my family. He also took the time to go through all the bells and whistles in the car with me. He explained what everything did, how to use it, and even showed me how to change different settings. He didn’t just hand me the keys and send me on my way. He made sure I actually understood my new vehicle and felt comfortable with it. And honestly, that made a huge difference. I did not leave the dealership regretting my purchase or wondering if I had made the wrong decision. I left feeling confident, comfortable, and genuinely happy with the vehicle I chose. After such an unexpected and stressful situation, that feeling meant a lot to me. Zak made the whole experience feel personable. We joked around, talked about our families, and somehow buying a car during a situation I absolutely did not want to be in actually became a really positive experience. I cannot recommend Zak enough. If you’re looking for someone who will actually listen to you, respect your budget, answer your questions, take the time to explain things, and treat you like a person, honestly family instead of a paycheck, go see Zak at Brown Honda. He has truly earned my business for life, and when I’m ready for another vehicle down the road, for my kids or anyone looking, he will absolutely be the first person I call and recommend. Thank you, Zak, and thank you Brown Honda, for making a stressful situation so much easier. ❤️ More

Buyers remorse not corrected. Very unhappy with car I’ll be paying on for the next six years. Very unhappy with car I’ll be paying on for the next six years. More

Horrible place to buy a car. Johnny was unprofessional and rude. Regret coming to this place give your business to a company that deserves it. Sold me a car with dry rotted tires Johnny was unprofessional and rude. Regret coming to this place give your business to a company that deserves it. Sold me a car with dry rotted tires, covered them up with tire shine. Absolutely horrible people. Save your hard earned money for another company. Update- Manager called me. Rude, disrespectful. Called me an unhappy person. Highly recommend chosing another dealership. Issues we have had. When vehicle was purchased the dealership wrote into the contract that the car would be tinted. They attempted to not pay and the manager said this was not the deal even tho it is written into the purchase of the vehicle. Vehicle has dry rotted tires. They refuse to rectify issues even tho they lawfully cannot sell a vehicle in the state of Ohio with unsafe tires. Johnny the sales guy who sold us the vehicle was very rude. Made us jump threw hoops and thought we were trying to scam them. I was supposed to be the main signer on the loan. They switched me out with my Co signer, making me the co and my co the main signer. Car has a bad battery. Dealership failed to inform me that even tho they sold me a car with a factory warranty, it can't be serviced by them. I have purchased 20 plus vehicles from dealerships in my life and this tops the worst experience I've had. Do not use these guys. More

Local dealership with friendly and helpful staff and good customer service. I’ve been a Brown Honda customer for 30+ years. Faces have changed over that time, but everyone is knowledgeable and helpful. It wa customer service. I’ve been a Brown Honda customer for 30+ years. Faces have changed over that time, but everyone is knowledgeable and helpful. It was a pleasure to work with Derrick Mosley to buy my 2025 CRV Hybrid Sport. More

Our salesman, Johnny Grimmett is the Costco Auto Program contact for Brown. He had a car ready to show us. We liked it, and asked him for pricing. He produced a cost sheet on Costco letterhead showing the contact for Brown. He had a car ready to show us. We liked it, and asked him for pricing. He produced a cost sheet on Costco letterhead showing the discount as $1,975.00, however, we would be required to purchase a $900.00 protection package. The sheet clearly showed the trade in of my wife’s exceptional 2018 CRV-EX as $18,000.00. The reason that I decided to trade it in was to get the sales tax exclusion. We said yes to the deal, and were turned over to Derek, the finance guy. After high pressuring us to purchase another protection package, which we declined, he produced the buyer’s order for signature. I told my wife to sign. I didn’t look at it because Johnny had already shown me the numbers. Derek refused to give us any paper work until the check that I dropped off the next day cleared. That took a week until I got the paperwork. When I checked it over I got a rude awakening! Derek had pulled the classic “Bait and Switch”. He had changed the trade from $18,000.00 to $16,735.00, the difference being the sales tax exclusion. He and Johnny both tried to tell me that our effective trade in is $18,000.00. What a bunch of bull! Brown is not entitled to any of the tax exclusion. I have asked Johnny twice for a copy of the original cost sheet showing the $18,000.00 trade in. He has refused. All things considered, we not only did not save anything, we actually ended up $190.00 in the hole. In summary, AVOID BROWN HONDA LIKE THE PLAGUE ! Terrible experience. One that we will not forget. More