Brown Honda

Top notch experience This dealership was so quick and professional. Wendy went above and beyond to make sure I ended up with the car that I had hoped for at a comfortable This dealership was so quick and professional. Wendy went above and beyond to make sure I ended up with the car that I had hoped for at a comfortable price. She was outstanding. No pressure, no hassles. Just great, accommodating service. Thank you, Wendy! 😀 More

New car purchase We have worked with Art for several years. It was a great experience and a good deal on the new car. We will be back. We have worked with Art for several years. It was a great experience and a good deal on the new car. We will be back. More

Best car buying experiencing This has, by and large, been the best vehicle buying experience I've ever had. Wendy Cooper went above and beyond in making sure that we completed as This has, by and large, been the best vehicle buying experience I've ever had. Wendy Cooper went above and beyond in making sure that we completed as much of the transaction as possible before ever arriving at the dealership. They gave us plenty of time to decide on the color of vehicle I wanted. We were informed of all the extra options without being pressured. Nick, in finance, should also be mentioned for his part. He was efficient and informative in getting the financing completed without wasting time. More

FRUSTRATED WITH SERVICE I came to the dealership for an oil change with a coupon. I have a 2012 Honda Fit. I really like it and I want to take care of it. In addition of t I came to the dealership for an oil change with a coupon. I have a 2012 Honda Fit. I really like it and I want to take care of it. In addition of the oil change I told the service team my TPMS light was on. I have taken it to other places to get it switched off as I purchased new tires. The coupon was for $38.95. Upon receiving my bill, the cost of the service was 38.95 + 11.77 labor upon which they took off 11.00. Now the fine print of the coupon said fees, but NOWHERE does it say for labor. In addition to this service my TPMS light was never addressed. While in the waiting area, a gentleman was getting his wife's CRV serviced as well and had noticed that the service dept was up selling to EVERY customer. When it came to me, yes the service dept came to up sell me a filter and wanted to change it for $39.95. Because of this I now want to install my own air filters, and do my brakes myself (with genuine Honda parts) and SAVE A TON of $ in the process. After all, it is 5 lug nuts, a metric socket to loosen the brake calipers, for a total of 7 nuts. My other vehicle is a 1999 Honda Accord with 259,000 miles. I take care of that one myself. My only other option is to go to Jim White Honda in Maumee, Ohio. More

Love out CRV We cannot say enough about the great service we received from Iain at Brown Honda. He is very professional yet personable. We would definitely buy fro We cannot say enough about the great service we received from Iain at Brown Honda. He is very professional yet personable. We would definitely buy from him again. More

Best Experience This was, hands down, the best experience I have ever had with a salesperson. I was trying to decide between two different cars. Arthur took the time This was, hands down, the best experience I have ever had with a salesperson. I was trying to decide between two different cars. Arthur took the time to explain the differences between the cars. He listened to what features were important to me and made suggestions based on that. I never felt like I was being pressured to buy something I didn't want or buy before I was ready. Once I narrowed down which car I wanted, I had to decide on a color. I kept going back and forth and Arthur had an infinite amount of patience with me during all of this. The car I decided on has a lot of features I have never used and he took the time to explain all of them to me and help me with my settings. I couldn't be happier with the car and with the salesman. I will never buy a car from anyone else ever again. More

out of state buyer I purchased a pre-owned Honda with the outstanding help of Mark Fitzpatrick. I was looking at multiple vehicles from other dealerships & was impressed I purchased a pre-owned Honda with the outstanding help of Mark Fitzpatrick. I was looking at multiple vehicles from other dealerships & was impressed by the courteous & prompt communication here.I requested multiple pictures of condition & all my correspondence was returned in a timely manner. Really went out of their way to work with me & make me happy. More

Good Customer Service We've purchased 2 Hondas from Brown with Gabe Heil. Both times were great experiences. Customer service is great, friendly, easy, and we felt we were We've purchased 2 Hondas from Brown with Gabe Heil. Both times were great experiences. Customer service is great, friendly, easy, and we felt we were treated fairly with prices. More

Experience Good experience. Well planned with my sales personnel so did not have to spend all day at the dealership. Go early during the week and in the morning Good experience. Well planned with my sales personnel so did not have to spend all day at the dealership. Go early during the week and in the morning and much smoother than late in the week or weekends. More

oil change very helpful in pointing out future needs. very fast service, nice customer waiting area. i like the car wash when service is completed. i will be bac very helpful in pointing out future needs. very fast service, nice customer waiting area. i like the car wash when service is completed. i will be back. More