Brown Honda of San Angelo

My husband and Ihad visited various dealerships. This dealership went the extra mile in trying to satisfy what we wanted in a car. They brought in a car with the color we requested, the extras we wante dealership went the extra mile in trying to satisfy what we wanted in a car. They brought in a car with the color we requested, the extras we wanted ( runnning boards and undercoating), and they gave us a very good trade-in price for our car. More

I went to Honda of San Angelo to check out the Accords and bought one before I left that evening. Eli Ramirez was my salesman and went out of his way to help us. The sales manager (I'm sorry I do not kn and bought one before I left that evening. Eli Ramirez was my salesman and went out of his way to help us. The sales manager (I'm sorry I do not know his name) also went out of hisway to help me. I would recommend this dealership to anyone. I have not dealt with the service department, but I understand they also are outstanding. More

Great service and great salesman! Knock out deal all the way! Osvaldo was very patient and went out of his way to find me the best deal possible within my budget. way! Osvaldo was very patient and went out of his way to find me the best deal possible within my budget. More

My husband and i have bought five cars from Eli and everytime the service was excellent .He listens to all are needs and makes them happen no matter how unlikely it may be. We have sent a couple fri everytime the service was excellent .He listens to all are needs and makes them happen no matter how unlikely it may be. We have sent a couple friends that were interested in buying and Eli has always done right by them. We will always buy from Eli and only Eli he is a great salesman. Thank you Eli, Todd & Trixy Coleman More

Robert and Eli worked hard to earn our business. This is the third vehicle we have purchased from this dealership and these guys did an awesome job of working for us to get us the best deal and fair offer f the third vehicle we have purchased from this dealership and these guys did an awesome job of working for us to get us the best deal and fair offer for our trade in. We appreciate their dedication to their customers, great job! Kayla & Danny Jones More

This was by far the best experience ever with a car dealership. Everyone worked to make our deal happen. Bert Onate is absolutely the best sales rep we have ever worked with! Would recommend to ev dealership. Everyone worked to make our deal happen. Bert Onate is absolutely the best sales rep we have ever worked with! Would recommend to everyone. More

Robert Cardonas - excellent to work with. Very friendly, but not slick, which I appreciated. Went out of his way to find me what I was looking for and ended up finding me a great truck. Had some trouble wit but not slick, which I appreciated. Went out of his way to find me what I was looking for and ended up finding me a great truck. Had some trouble with the financing, and I was about to cancel the deal though but J-Mac in finance went out of his way to make the deal happen when the financing appeared that it was going to fall through. I was expecting a lot less than what I got in terms of action on the part of these two guys and because of this wouldn't hesitate to recommend them in a minute. Seriously, you owe it to yourself to stop by and talk to Robert before you go anywhere else. More

I have never dealt with a group of people quite this dishonest. This goes beyond the typical “used car salesmanship” techniques. These people sold me a CRV that had to be delivered from another deal dishonest. This goes beyond the typical “used car salesmanship” techniques. These people sold me a CRV that had to be delivered from another dealer. The salesperson Eli, the only honest individual in the shop – found the vehicle and “locked it down” meaning it was to be delivered the following day.. The sales manager SERGIO CARDENAS worked all the numbers and we executed a contract, they took my cash down payment and my trade gave me loaner and told me the car would be there the next day. They then decided they didn’t like the numbers, which were very generous and I would have been very open to considering a renegotiation as I believe that they may have made a bit of losing deal for themselves. Instead of being professionals in the beginning and just telling me they couldn't put the deal together that I wanted, they took the process out over 5 days, two other cars I had driven and could have purchased at other dealers were sold. According to other Honda dealers this is a technique to take people off the market even when there is a good chance they wont have a sale. However, they chose to “tell her we can’t find the car.” SERGIO CARDENAS, the sales manager called me and could hardly stay on the phone it was so obvious he was not telling the truth. I told him no that we had an executable contract and they needed to find the vehicle and told them they could expand on the colors and the time it took. I asked who his supervisor was and he said I am which was odd - so I began contacting Honda and Lithia. Lithia and Honda have no real control over these guys. Hatcher is GM over a number of dealerships and can really do whatever he wants with no repercussions from the corporate owner or manufacture. Within about an hour, on the internet I personally found 6 of the vehicles in question in their trade-able area and have documented conversations with three dealers who confirmed Eli confirmed the availability of the vehicles and a willingness to trade (one was under negotiation but would know in one day if the car was not available.) By complaining to Lithia I got a call back from SERGIO CARDENAS’ boss PAUL HATCHER. I kept telling PAUL HATCHER and SERGIO CARDENAS that I didn’t care if they lied to me at the start but to tell me the real reason why they wanted to unwind the agreement. Every dealer was telling me they were lying to me – the car we agreed to was out there, I told them to take all the extra time they needed to get it here. HATCHER is a bully. He is a dishonest human being who literally bullied me into giving the loaner back. I know that they put together a deal that lost them some money. Had they been honest, I would have negotiated that deal to something reasonable. I also know that they have taken far bigger loses on other deals however, Sergio’s repeated references to the fact that I am a single women tells me I am an easy mark to bully and lie to and these gentlemen think there will be no consequence. Sergio and Hatcher tried to blame the entire thing on their finance guy (who made some mistakes but was clearly acting on Sergio’;s directions) and Eli who did everything he said he would do including finding more than one car that could still be delivered today.. BE very very careful of these people. More

I found Robert Cardona to be very helpful in selecting a car that would fit my needs. A very friendly guy who knew his product. Everyone at the dealership are ready to service the customer in a friendly an car that would fit my needs. A very friendly guy who knew his product. Everyone at the dealership are ready to service the customer in a friendly and timely manner, from sales to finance. I rate Honda of San Angelo A One! Judy R. Vick, happy CRV owner! More

I came in just to look and i ended up leaving with a great Jeep. My salesman was Robert Cardona and he was very courteous, straight-forward, honest, and hard working. He has a great sense of "customer s great Jeep. My salesman was Robert Cardona and he was very courteous, straight-forward, honest, and hard working. He has a great sense of "customer service" and took pride in working with you. He worked for his customer and not himself; which, too many salesmen do nowadays. When it came down to my bottom-line he took it to his manager and made a deal. He didnt beat around the bush and come back with numbers that I didnt ask for. He worked for me and when that happens you end up with an excellent car buying experience and future sales. I would recommend Robert to anyone. Thank you, Jason Pelofske More