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Brown & Wood Inc.

Greenville, NC

4.3
184 Reviews

329 Greenville Blvd SW.

Greenville, NC

27834

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184 Reviews of Brown & Wood Inc.

May 20, 2025

Brought my GMC truck in today for a oil change without an appointment, I ended up also getting a new set of new tires. I couldn’t have been happier with the whole experience, the price was great and the serv More

by Shugie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Colemore
April 29, 2025

Was a great experience from receptionist to the two that helped me: Collin and Jerome. More

by Judy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Collin and Jerome, Jeff Stein
March 29, 2025

Absolutely terrible Service dept! The techs have no knowledge. If they cant pull a code and get a gm bulliten with instructions they are lost! Carried my truck in with oil leak and pi More

by Alfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carter , Jeff Stein
January 28, 2025

poor service had problems with my lower control arm on my 2023 gmc sierria had it fixed now having problems with excessive ware on front tires. then they lost my keys while servicing my truck. no communicati More

by Reginaldfleming84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Stein
January 25, 2025

This dealership has below standard customer service. I visited the Dealership on 11-11-2024 to complete paperwork to receive my Gap insurance reimbursement. I completed the paperwork and have contacted More

by Lady K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Trenton, Jeff Stein
January 17, 2025

I was trying to do a nice deed and take my fiancé's truck in on my day off for a simple oil change. I made an appointment for 11 and was given an estimated 2 hours MAX and had nothing else to do so thought o More

by Mandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Stein
December 27, 2024

Very unethical sales tactics. I worked with Jerome on a Cadillac V Series Escalade and agreed on the price. When the vehicle arrives at the dealership, I get a text from Jerome More

by magg007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Stein
Dec 30, 2024 -

Brown & Wood Inc. responded

Thank you for reaching out to us. We regret to hear about the situation you have described. The Escalade V is available, but we do have a market price adjustment based on availability. I will dig deeper into the situation. Thank you, Jeff Stein

Dec 30, 2024 -

magg007 responded

I understand the market adjustment. The agreed adjustment was $10k over. After we agreed, the sales rep said the owner has the car sold at $15k over. All I ask is to honor the price that was agreed upon. Please advise.

December 23, 2024

Worst dealership I have ever dealt with. I have bought many cars and taken them back to dealership for all services to be done.. but this dealership will never touch my vehicle again. Oil ch More

by rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Stein
Dec 23, 2024 -

Brown & Wood Inc. responded

Rhonda, I'm sorry to hear you had an unpleasant experience. I would like to hear more about your visit. Please contact me directly at jstein@brownandwoodauto.com. Thank you, Jeff Stein

November 19, 2024

Time allocation was correct. Professional, kept me updated. Waiting area needs upgrade . No other concerns More

by ghrzion5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
October 16, 2024

Excellent service department, very professional, courteous and prompt. on time appointment, quick and efficient service More

by Andy B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Also Luis in service, Jeff Stein
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