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Brown & Wood Inc.
Greenville, NC
183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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183 Reviews of Brown & Wood Inc.
March 29, 2025
Absolutely terrible Service dept! The techs have no knowledge. If they cant pull a code and get a gm bulliten with instructions they are lost! Carried my truck in with oil leak and pi The techs have no knowledge. If they cant pull a code and get a gm bulliten with instructions they are lost! Carried my truck in with oil leak and picked it up undrivable. After i broke down i found my front wheel well in the back of truck and found several bolts missing. No way they were done, now its howling and the diesel exhaust smell is so strong i cant drive it. The manager will not return my call so they are not interested in making it right! Not good business! If i get a call to make it right i will remove this review and give them another chance! More
by Alfred
Employees Worked With
Carter , Jeff Stein
January 28, 2025
poor service had problems with my lower control arm on my 2023 gmc sierria had it fixed now having problems with excessive ware on front tires. then they lost my keys while servicing my truck. no communicati 2023 gmc sierria had it fixed now having problems with excessive ware on front tires. then they lost my keys while servicing my truck. no communication at all. More
by Reginaldfleming84
Employees Worked With
Jeff Stein
January 25, 2025
This dealership has below standard customer service. I visited the Dealership on 11-11-2024 to complete paperwork to receive my Gap insurance reimbursement. I completed the paperwork and have contacted I visited the Dealership on 11-11-2024 to complete paperwork to receive my Gap insurance reimbursement. I completed the paperwork and have contacted several times speaking to Trent and Steven and it has not been resolved. You cannot trust the employees and salespeople at Brown and Wood. More
by Lady K
Employees Worked With
Trenton, Jeff Stein
January 17, 2025
I was trying to do a nice deed and take my fiancé's truck in on my day off for a simple oil change. I made an appointment for 11 and was given an estimated 2 hours MAX and had nothing else to do so thought o in on my day off for a simple oil change. I made an appointment for 11 and was given an estimated 2 hours MAX and had nothing else to do so thought okay Ill study. 2 hours later someone who wasn't even in the service department came to check on me and found out they were going to take even longer (which likely means they hadn't started). Don't make appointments if they do not put you ahead of anyone or make the process go any faster. More
by Mandy
Employees Worked With
Jeff Stein
December 27, 2024
Very unethical sales tactics. I worked with Jerome on a Cadillac V Series Escalade and agreed on the price. When the vehicle arrives at the dealership, I get a text from Jerome I worked with Jerome on a Cadillac V Series Escalade and agreed on the price. When the vehicle arrives at the dealership, I get a text from Jerome that the owners decided to sell it for more money that we agreed on and sold it to another client. GREED. UNETHICAL. I worked with Jerome for weeks putting this deal together as the car was in transit. More
by magg007
Employees Worked With
Jeff Stein
December 23, 2024
Worst dealership I have ever dealt with. I have bought many cars and taken them back to dealership for all services to be done.. but this dealership will never touch my vehicle again. Oil ch I have bought many cars and taken them back to dealership for all services to be done.. but this dealership will never touch my vehicle again. Oil change took over 2 half hours and then when asked about it they acted as if i was wrong.. then when i left and go home i see why they took so long they were trying to hide the fact they scratched my car and was trying to fix it. did not even wash it due to the fact I am only guessing here they didn't want me to notice More
by rhonda
Employees Worked With
Jeff Stein
July 08, 2024
Be careful buying a car where if someone hits you. ...you can't get the parts to fix the car. Been waiting for a bumper for a 2024 Encore GX Avenir for over 60 days and now have no rental car and no ...you can't get the parts to fix the car. Been waiting for a bumper for a 2024 Encore GX Avenir for over 60 days and now have no rental car and no car that I an making payments on! More
by Aharrelle
Employees Worked With
Jeff Stein
