Brown's Chrysler Dodge Jeep Ram

After Stopping in at Brown's used car lot with my husband we immediately got the attention from a used salesman (whose name slips my mind) after telling him that we were interested in a used Jeep Liberty he we immediately got the attention from a used salesman (whose name slips my mind) after telling him that we were interested in a used Jeep Liberty he told us that we'd have more options at their dealership down the road, so he jumped into his car and escorted us to that site and introduced us to another salesman (Brendan) to further take care of our needs. This Gentleman went beyond his job duties from the moment we walked into the door until he said goodbye at the dealership..kudos to him for an awesome customer service, however this is where our customer service went down. All though Brendan did a job well down with finding us a jeep we wanted and took us out for a test drive, upon returning we felt very pressured to put $500 down and pick up the Jeep the next day pending our application. Well, they charged our card $500 and we were on our way. The next day we haven't heard anything so my husband decides to call himself to check on the status, after speaking with someone in finance and getting the scoop we decided that we were no longer interested in the vehicle due to the required down payment, he then requested the refund of the $500 and was told that it would take no more than 4 days. We waited 6 and still no refund! So my husband calls them and speaks to a manager who tells him that they would need our card number to process the refund (why wasn't this asked upon the first time of requesting the refund) so he gives him the card number and we have to wait another 4 days..still nothing. I decide to call myself to only find out that my card number was written down on a sticky note on that manager's desk and has NOT been processed yet..are you kidding me?! Why is my private info laying on someones desk?! So after 3 attempts we finally get our money back..what a rip off this dealership is. They seemed to only care about your money, would never go back there or recommend them to any friends or relatives..and I've heard nothing but bad reviews from other customers prior, should have listened to them! More

The service department was absolutely excellent! They were courteous and professional. I couldn't be happier. They did what they agreed to at the set price and they were on time. What could be better? were courteous and professional. I couldn't be happier. They did what they agreed to at the set price and they were on time. What could be better? More

I've been in the automotive business for many years and have had the pleasure of doing business with multiple businesses , but I need to say that the treatment I receive from browns is more like being have had the pleasure of doing business with multiple businesses , but I need to say that the treatment I receive from browns is more like being a family member, I have several personal Chrysler dodge vehicles that I service there and from the minute you pull up and receive a friendly welcome i always get from chris to the professional advice I receive from my writer Chris. But on many occasions I've had the opportunity to speak with rich the service manager whether it was to just say hello or ask an opinion. Or even to comment on the cookies. A true professional in every aspect. I will continue to use browns personally , and will recommend them to my friends and family who also have told me the same thing I'm writing here. The browns. Team are a true credit to the auto business. And the facility one of the nicest I've been to. I truly hope this gets into the rite hands so that those who make it their business to go above and beyond. Get the credit they deserve. More

Awesome experience. Have owned my car now for a year or so and Browns has been nothing but helpful and attentive to any issues or questions I may have had. Thanks guys so and Browns has been nothing but helpful and attentive to any issues or questions I may have had. Thanks guys More

chris was very thorough with explaining all the details about the jeep overland we had purchased. When i picked up my vehicle chris lien went over everything this beautiful truck had to offer. i will defi about the jeep overland we had purchased. When i picked up my vehicle chris lien went over everything this beautiful truck had to offer. i will definitely recommend him and the dealership to any and everyone i know! More

I purchase a 2012 wrangler unlimited from Browns in March. This was the second vehicle I purchased from them. Rich was excellent. Not overly pushy, knowledgeable about the car and didn't try to scam me March. This was the second vehicle I purchased from them. Rich was excellent. Not overly pushy, knowledgeable about the car and didn't try to scam me. I got the exact car I wanted at a fair price. My one complaint is about the finance department. When signing for the car, I was told that if I took the extended warranty they would apply some bank coupons they had to lower my interest rate by about 2 percentage points this making my monthly payment lower. It seemed like a good deal; lower monthly payments and an extended warranty. So I took it. Upon talking to a friend the next day I was informed that this was a scam. I called the bank that gave me the loan and asked what rate I had been approved for. They informed me it was actually the lower rate the dealer said they were giving me for taking the extended warranty! The dealer lied to me about being approved for an interest rate 2 percentage points higher. My friend knew of this scam because browns tried to do the same thing to him. I immediately cancelled the warranty and will have that money credited to my account. Unfortunately, my payments will be higher than they should have for the remainder of my loan period. So if you buy from browns beware of the scams in the finance department! More

My wife and I purchased a 2012 Jeep Grand Cherokee Laredo My wife and I purchased a 2012 Jeep Grand Cherokee Laredo from Brown's dealership on April 2, 2012. I personally dread the experience of shopping fo My wife and I purchased a 2012 Jeep Grand Cherokee Laredo from Brown's dealership on April 2, 2012. I personally dread the experience of shopping for a new car because I have had numerous negative encounters in the past with car salesman at other dealerships. When my wife and I narrowed down the search and decided that we were going to purchase a Jeep, I called your dealership and spoke to Mr. Rich Roberts and explained to him exactly what we were looking for with regard to interior, color, and engine size. Later that evening when we arrived at the dealership we were greeted by Mr. Roberts and offered a test drive. Mr. Roberts was very knowledgeable about the vehicle and was able to answer all of our questions. After the test drive, we sat down with him and worked out a price for the exact vehicle that we wanted with all of the features. I work three jobs and my wife also works full time, and we have a three year old so there’s not much time for us to go shopping around for a vehicle. I asked Mr. Roberts to give me his lowest price and explained that I was going to shop around over the phone, and if he was the lowest and there were no catches than we would be back the next day to purchase the vehicle. So I did just that, and the next day after doing my research I called Mr. Roberts and told him to write up a contract and I left a deposit. In the past when I was about to sign legally binding contracts with previous dealers, there always seemed to be a miscalculation on the final amount owed in their favor, or there was a bait and switch with the vehicle was not really going to be delivered as promised. I found Mr. Robert’s non aggressive and honest sales approach to be a breath of fresh air; subsequently changing my views on the experience of shopping for a new car. In fact, after taking delivery of the vehicle there was a problem with water leaking into the glove compartment and the headphones for the DVD system broke. Mr. Roberts dealt with these matters personally instead of directing me to someone else. People often write letters when they have negative experiences, but I am writing to commend Mr. Roberts for being so helpful, and it’s because of his knowledge and professionalism that I will visit Brown’s again when I’m looking for another vehicle. I must also mention, the dealership is much nicer from an aesthetic standpoint than others on Long Island. It's much cleaner, and having the service department open late daily till midnight!...That was truly unique and also part of my decision to buy a vehicle from this dealership. 5 Stars! More

As I see someone also earlier posted about Chris I assume we were in the same boat. Horrible at returning calls for weeks. Pretends like he is working on something for you only to chase him down and find o we were in the same boat. Horrible at returning calls for weeks. Pretends like he is working on something for you only to chase him down and find out nothing changed. He even told me he had discussed it with his manager only to find out from the manager that he hadn't been spoke to. If you want the run around and the feeling that you need to do all the work to give them your money then go here. More

I have a 2005 Liberty that I purchased here. Needing only an oil change I was asked to leave the car for the day. Really?? Normally the inspections were done at a local mechanic, but one year the check eng an oil change I was asked to leave the car for the day. Really?? Normally the inspections were done at a local mechanic, but one year the check engine light came on so I took it to the dealer to get fixed and inspected. The catalytic converter was replaced to correct the check engine light (under warranty to 80,000 miles), but I also had a list of things that had to be fixed to pass in spection. I took it back to my local mechanic and they laughed about what Jeep service said, saying that nothing needed to be done at that time. The check engine light came on again a short time later and it became a fiasco. They had theories that cost over $100, I got the same theories for free at two local mechanics. But since the local mechanics were honest about being unsure what the problem was I took it back to jeep, figuring they service jeeps all day long and should know everything there is to know about jeep's. I called the jeep complaint department, saying that I shouldn't have to be charged for theories that mechanic didn't even charge for, but they sided with the service department. So I ended up paying $200 to test the theory. So far that's were I am at. Let's hope this theory pans out and I don't have to pay for more of their professional theories. More

This was a Trail Rated 4x4 Liberty. I took it on the beach. It bottomed out and bent the pan that protects the gas tank and caused it to rub the drive shaft tearing up the boot on it. They wouldn't cove beach. It bottomed out and bent the pan that protects the gas tank and caused it to rub the drive shaft tearing up the boot on it. They wouldn't cove the repair and the mechanic said I must have taken it off road. DUH, why the xxxx do you think a got a 4x4 that was trail rated? This was a lease. My lease was up, but it was never explained to me that there was a$400 disposition fee. I guess I should have read the fine print. Never again would I go to Brow's Jeep. Fusion finance also nickle dimed me on the wear and tear. Buyer Beware! More