Brown's Chrysler Dodge Jeep Ram

We had our 2007 Chrysler 300 Serviced, July 5th. We were told that the car was going to be held up 3 days because of the Holiday. that following Monday we tried to get in contact with Chris, left messages told that the car was going to be held up 3 days because of the Holiday. that following Monday we tried to get in contact with Chris, left messages and he never got back to us till that wed. We received word that the car still was not looked at. So frustrated, we went down in person Friday evening after getting the run around. We were told because our rep was out(probably on a vacation) that no one else got around to looking at our car. We asked for a loaner car or a way to compensate us, for the inconvenience; you see we have family on long Island, thinking it would only be a 3 day job, we decided to leave the car in Long Island, and get by with one car and my fiance' motorcycle. We live in the Bronx, so you can under stand our frustration! We were told because we didn't initially purchase the car, we couldn't be provided with one. We had no choice but look for rentals, which we could not be reimbursed. Well we left the dealership, and waited for an answer as to when the car could be initially looked at. you see the car sat for and entire week with out an evaluation. Friday we received a call in the afternoon after leaving a couple messages, that the car wont be looked at till the following Monday. Monday came and we received a call to give confirmation to give the car a diagnostic test. the problem was a gasoline leak, so they couldn't release the car to us, due to the nature of the issue. We were told then on Tuesday that they had to reschedule the labor and assembly because the head tech was backed up. Once Wednesday morning came, i contacted the dealerships manager, he was polite and said that he would get back to us in 15min, yet he passed the news to the original service rep Chris, who was laxed about returning calls and lying about receiving them. so Thursday, we call for status with the car, and they had to schedule with warranty company to look at the car,but the car hadn't been taken apart yet. So they held up the adjuster, and then two days after the adjust had to go back because the dealership claimed there was another crack the warranty comp didn't see. My guess is that they broke it while removing it after adjuster had confirmed what needed to be replaced, and what was covered..etc... I just made no sense to the insurance company, and they had to if they were going to cover the fuel pump with the new crack. Chris left a message saying the fuel pump and parts were in stock and blamed the warranty company for the timing, also badgering the insurance company saying they are not on our side they will give a hard time to cover damages, for cost. We got word from the insurance company saying they kept leaving messages for Chris and he said he never got any calls. Again lied to. Yeah just like he never got our calls. After and argument, we finally got Chis to call the warranty company. Later we were lucky to hear it would all be covered, and the car would be ready the following Monday because the dealership had to sell the fuel pump to another dealer!!! So again the run around. To make a very long story short, the car wasn't ready till tueday. LOL!! So my fiance and i got to pick up the car, and we only had a 200.00 deductible, they tried to scam us by saying we had to pay taxes on it..yeah okay not a wopping extra 105 dollars!!! We asked if they could call the warranty company and they said no. Originally the woman Gene, said come back tomorrow when chris is in, oh NOOO!! you had our car for a total of 25 day!! and from the bronx, we are not going to leave without the car. So we called the insurance warranty company. There was a tax exemption, and the warranty company gave us a tax id # to give proof. The dealer didn't want the tax id, and left the counter, we demanded to speak to someone.. the lady gene came back to say needed to make an adjustment, with an attitude, she was very rude. we got no apologies!! we made the payment and left. never again please don't use this dealership!!!! More

I was supposed to get $1,000 off if I used their bank for financing. I did, but I didn't get the money. When I called the dealership, they told me that I got the discount, but it cost them $1,000 to adjust t financing. I did, but I didn't get the money. When I called the dealership, they told me that I got the discount, but it cost them $1,000 to adjust the tires. So they charged me for that. I also asked several time if we would be done at 5pm. They kept telling "of course." Then at 4:55pm, I reasked again, and was told "they are pulling up your car right now." I eventually got the car at 8pm. As a result, I lost $1,000 in tickets for a show which I had in my pocket and screwed over 6 of my friends. I could have made it on time if they simply didn't lie to me in order to sell a car. After getting the car, I noticed that the speedometer was off. Since I already bought it, they told me that they won't do anything to fix it. I wish I could explain how terrible of an experience this was. It ruined my day, I lost money, and ruined several relationships with friends. The whole time, three *sshole at the dealership (Jim, Tom and Bill) couldn't care less, no matter how much I begged them to hurry after it became obvious that they lied to me. NEVER EVER GO TO THIS PLACE. EVER!!!!! More

I had my transmission serviced @ the last oil change . I had my transmission serviced @ the last oil change . From that point on the transmission started acting up , in all levels of operation . I gav I had my transmission serviced @ the last oil change . From that point on the transmission started acting up , in all levels of operation . I gave Stephen a detailed list of the problems . I also had my oil changed @ this time . They road tested the Jeep Liberty and found the problems I was having was covered by a service bulletin on this year vehicle . They replaced a computer module and tweaked things . As of today 12-3-10 I have found the repair to be close to a total change in how the transmission shifts . I do hope it remains this way . Your service Dept. is doing good for your company . When new car sales are down , a good service dept. keeps customers coming back. More

The price on my Charger was beter than any other local dealer I am in zip 11780 and Browns was better than Smithaven. Their Service is always crisp, prompt and pleasant. Their Sales and Finance groups are dealer I am in zip 11780 and Browns was better than Smithaven. Their Service is always crisp, prompt and pleasant. Their Sales and Finance groups are very easy to deal with and never pushy - the sell you what you need and don't push extras if you are not interested. I have recommended others to Brown's and 4 out of 4 bought cars. My 2011 T&C will be my 3rd purchase. More

Well to be quite honest ...I believe that I was overcharged for a relay switch for the fan on my 2000 jeep cherokee . Overall ,Matt was pretty nice except for the fact I was charged 498$ for somthi overcharged for a relay switch for the fan on my 2000 jeep cherokee . Overall ,Matt was pretty nice except for the fact I was charged 498$ for somthing that was not worth what I paid ....If im wrong , somone please let me know . But I was told that the part and labor was to cost me 350$ with the dygnostics included in that 350$ , but when i get there that price is 498$ I didn't flip out there because that wouldn't be the proper thing to do .I just paid the outrageous fee and walk away . somone please help me with this situation . I would love to deal with browns again but not after this ordeal thankyou More