Brown's Chrysler Dodge Jeep Ram

Customer Service and Dept is horrible....Run Hello, We have purchased 4 to 5 Jeeps from this location and we have never encountered such rude people in the Service department. My wife brought h Hello, We have purchased 4 to 5 Jeeps from this location and we have never encountered such rude people in the Service department. My wife brought her Jeep in two weeks ago for an inspection and also to check the heat for the Jeep was blowing out cold air only. She spoke to Chris in service who I believe might be a manager. This was at 7 pm during the week and my wife was going to wait. After an hour and a half they told her that the Jeep failed inspection and someone else must have worked on the Jeep and reset the computer. You believe it they are the only ones that work on the Jeep!! Really?? At that time she was told they could not do the heat that she would need to drive some 100 miles for a reset and make an appoint to come back. The appointment was for this past Saturday at 930AM and I am back for the inspection and to fix the heat. The customer service employee that that they don't carry the part and they are not open on the weekend. Why did not tell us this when we made the appointment. Then when I told him I would need a loaner he said we don't have any. When I raised my voice the manager came out and said "did you the car here" Really?? Of course yes and said we have cars... To the service attendant who told me we have no loaners you are a liar. Then on Monday he calls me with the estimate and I authorized the work and he said I can have someone do it tonight for we carry the part... Really?? But couldn't do it Saturday... Now its Wednesday I never got a call that the car is completed I called at 6PM they told me it was done. I go there and guess what? the inspection was not done... You cannot make this stuff up. Long Service hours doesn't mean great service.... It just means more time to jerk you around...I don't think the Browns are still running this business or anyway associated with the dealership. From the first jeep we have purchased to the one we have now I am said to said there service has greatly declined. This dealership might be convenient for you but it doesn't mean you are getting what you paid for. Security Dodge and Jeep here we come. PS they told me they don't need my business... Really its cheaper to keep a customer than it is to get a new one. More

Absolutely Insane. My mother owns a 2016 jeep cherokee. I did one of the rear brakes and rotor and couldn't finish the other one due to time restraints. I put the vehicl My mother owns a 2016 jeep cherokee. I did one of the rear brakes and rotor and couldn't finish the other one due to time restraints. I put the vehicle back into normal mode from brake mode and take it to my mechanic the next day to finish it (I couldn't be bothered for a few days so I decided to bite 50 bucks). They said it couldn't go into the service mode. Brought it to here. The woman, Michelle, mentioned that the caliper was seized, actuator was shot and made me pay 140 dollars or so as a "diagnosis fee". They finally get the truck in and it winds up that they misdiagnosed and the caliper is fine, but apparently a line going into the actuator was pulled on both ends, new actuator and the brake job on the other side plus reseting the EPB through their dealer hookup to UConnect and apparently reconfiguring it due to the difference in thicknesses of rotors messes the computer up and you have to do everything at once or leave it jacked up over night and in brake service mode until you finish. She told me one price and then misdiagnosed and comes to me with another price that's even more money. A small electrical line is almost a hundred dollars. Their labor cost per hour is 160 according to my cute little 1100 total bill. For replacing an actuator, an electrical line, and a brake and rotor job on other side plus computer work. It was absolutely crazy and we're never bringing her vehicle here again. I'll go to a non-Browns dealer god forbid anything else. If not I'll bite the xxxx bullet and just do everything myself. It's ridiculous that she couldn't even explain anything to me when questioned. She kept going to someone else and complaining about how much of a mess it was rather than actually going over things with proper justification or reasoning. More

Grear experience with parts service and service I had to order a new key fob and Danny who worked at the parts center was so helpful and extremely professional and friendly. Very informative and kn I had to order a new key fob and Danny who worked at the parts center was so helpful and extremely professional and friendly. Very informative and knew his products. Also went out of his way to direct me to the service department to have the key fob programed. He introduced me to my service person, Nick who was going to handle the programing of the fob to my car. Nick also was friendly and fast to write up my service. Thank you to both guys for making my trip very pleasant! More

Buyer beware I purchased a Dodge 2500 from another dealer because they didn’t have the truck I wanted. Now my truck only has 5,000 miles and won’t start. I have p I purchased a Dodge 2500 from another dealer because they didn’t have the truck I wanted. Now my truck only has 5,000 miles and won’t start. I have purchased all my other cars and mini van from them through the years and I am a long standing customer. When I called to have my truck serviced they refused to service me because I didn’t buy the truck from them. I now need to pay extra to have the truck towed to a dealer that is further from my home. All they cared about is selling a car to you and don’t care if you are a repeat customer. More

Service The minute I walked into the dealer there was a upset customer about his service. He was pretty upset and yelling at the service manager behind the co The minute I walked into the dealer there was a upset customer about his service. He was pretty upset and yelling at the service manager behind the counter. The service manager sat there and was yelling back. This was very uncomfortable for my husband and I who were waiting on our appointment to get an oil change done. Never should a employee, especially a service manager stoop to that level. It was very unprofessional and uncomfortable for my husband and I, who were standing in the room. The customer then left and ran over a cone in the parking lot. The service manager then laughed about it. Just terrible service. I will not return to this dealer as this is not my only bad experience with the service department. More

Putting Customers First •No-pressure, didn't feel rushed •Trustworthy •They listened to me •Quick and painless — the dealership made the process easy My boyfriend and I d •No-pressure, didn't feel rushed •Trustworthy •They listened to me •Quick and painless — the dealership made the process easy My boyfriend and I decided to browse at the RAM inventory on June 15th. We've been talking about upgrading his current pick-up as it was already 13 years old. We were approached by Adam in the lot as he observed us admiring the 2019 Ram. Adam is sharp and extremely witty on his detailed knowledge of all Ram body styles and specs. This is when we took the thought of purchasing a new truck into fruition. Test driving the Ram exceeded our expectations from how it handled and quality of the interior/exterior. We ran into a small problem when our initial truck choice wasn't within our means for purchase. This is when Adam immediately communicated to my bf that he had other inventory that could meet price and wish list. We returned on 6/17 and was provided an available RAM that was amazing. Since having to start over with all of the paperwork on the new truck, Adam consistently offered his apologies for the delay and would expedite the process that he had control of. Now started the waiting game for our loan match...less than 30 minutes later we were approached by Adam and Richie with congratulatory hugs. Richie was able to secure us a very low finance rate. Many words come to mind when describing our experience; quick and clear communication both in text messages and in-person, certainly no games, final price was reduced without haggling, no last-minute surprises, staff were professional, hilarious at times and always polite, and most importantly- attentive to our needs. Adam went above & beyond. He never gave up on us in the process. Richie knew the importance of getting us that loan. The rest of the surrounding deal staff were kind and friendly, even when we brought our 5 month old puppy along with us :-). I am in the health-care industry and practice the same level of compassion and dedication to our patients. There is no difference in our work to provide exemplary customer service. I hope that Mr. Gary Brown will read this review and know that his successful family business roots from his dedicated, hard-working staff. Fun road trips ahead in our new RAM, thank you Brown's...we are so stoked and elated!!! Nick & Terry More

Don’t buy extended warranty Spent almost 7,000 dollars on an extended warranty that is supposed to be bumper to bumper except maintenance items only to find out that my defrost a Spent almost 7,000 dollars on an extended warranty that is supposed to be bumper to bumper except maintenance items only to find out that my defrost actuator is not covered than they call and ask saying that the tech has the dashboard all apart can we keep it overnight because they have to order parts and no we don’t have a curtesy car for you I was planning on buying my wife a Jeep will not be going to this dealership I will bring my business to a different dealer from now on More

Make an appointment? What for? Made an appointment for service. At the time, I had to wit 3 weeks for the appointment. Showed up at 9AM like advised. No call no information from Made an appointment for service. At the time, I had to wit 3 weeks for the appointment. Showed up at 9AM like advised. No call no information from service center all day. After being placed on hold for over 17 minutes, I had to call back to get someones attention. The operator told me the service manager was too busy with in shop customers to tell me whats going on. I got a call back sometime later and the car wasn't even looked at. Not even a call from Gloria to let me know that there was a delay. This is my 3rd time here. each experience was worse than the last. I bought 3 cars here. It will be my last. Go elsewhere More

GREAT DEALERSHIP I went into this dealership with no knowledge of anything with buying a new car. I had brought a friend along with me who was good with cars. As soon I went into this dealership with no knowledge of anything with buying a new car. I had brought a friend along with me who was good with cars. As soon as we walked in we were welcomed by Belce, she was such an amazing and sweet women with such experience with cars and selling cars. She worked very hard to get me approved for my car loan by myself and I really appreciated that from her. She never did not reach out or call me if something came up. She always answered me in a timely manner and got me the car I wanted in less then a week! She was so nice and so sweet and I would reccomend her to any one of my friends and family members. She explained everything to me about the warranty and everything that would be included with my car. And made me feel very comfortable about what she was saying. I met with Vinny about the loan and he was such a big help and he put so much effort to me getting approved!! Such a great dealership!! Thank you again Browns! More

Stay Away Nothing but disappointment. Went to pick up my barely pre owned vehicle. Rear bumper was scratched, which I did not complain about, but my running boa Nothing but disappointment. Went to pick up my barely pre owned vehicle. Rear bumper was scratched, which I did not complain about, but my running board was damaged. Sales person was an hour behind. I would have really appreciated a call. I have now had the truck a month with no resolution after they signed a paper promising me to replace the running board. I keep getting the run around. Manager Keith called me last week and promised a call by the next day by 10:30 am with resolution and never received call back. I should have walked away and gave my business to a dealer that actually cares to satisfy their customer after they damaged a vehicle. Instead of fixing a simple issue right away i've had to hound the dealer about this issue and still have no resolution. More