My situation was unique, in that I hadn't shopped for a car in twenty years. My 1998 Honda CRV was well-maintained and had low mileage, but with a recent move to Elkader and frequent dives to and from the Twin Cities, I decided it was time to upgrade a little!
I was connected with Ben Hepke at Brown's, and he immediately made me feel at ease with the process. Very laid back and no pressure, with a good sense of humor. We discussed my options and what I was looking for specifically, and he said he'd get back to me in a few days. True to his word, Ben called later in the week to tell me that they'd located a 2016 Jeep Patriot for me to have a look at.
It was just what I wanted, and Ben made the whole transaction so painless and fast. I met a couple of the other staff at Brown's and was likewise impressed with their friendliness and professionalism.
While I haven't had any follow-up service yet since the purchase, I'm confident that it will be a positive experience. Based on what I've seen so far I'd highly recommend Brown's -- and Ben Hepke -- to anyone in the Elkader area who's in the market for a new or used vehicle.