Brown's Toyota of Glen Burnie

There wasn't any BS! I know that sound silly, but I have had terrible prior car buying experiences at different locations that unfortunately makes me dread the car buying I know that sound silly, but I have had terrible prior car buying experiences at different locations that unfortunately makes me dread the car buying process. Alan was amazing! He was patient with me and kept going until we found the right car for me. There was no pressure, he was responsive and gelpful through all steps of the process. Mike the finance guy was also great. No time wasting, explained what needed explained, enjoyed chatting with him. While I plan on keeping this car awhile, I will be recommending Browns and if we are still in the area when we go to buy another car.....I will be back to see you all! Thank you so much! More

Rob helped me find the car I needed! In love with the car. Thanks Rob!! In love with the car. Thanks Rob!! More

I am very happy with my new car purchase here! I purchased a used vehicle years ago and had a not so great experience. I was very apprehensive about going through this process again. However, thin I purchased a used vehicle years ago and had a not so great experience. I was very apprehensive about going through this process again. However, things were the complete opposite this time. The entire process was very easy. I reserved my RAV4 Hybrid in April and picked it up on 7/31/22. While that may seem like a long time to wait, I understand the car buying process is different now and it’s out of the dealership’s hands. Eric A. was very helpful and updated me every time he was able to on the status of my vehicle. Whenever I had questions, he was quick to write me back. When I got there to purchase the car after it arrived, everything went smooth and much faster than I expected. There were no unexpected fees and no surprises when I arrived. While we were doing the paperwork, Eric never pushed me to purchase any add-ons or spend more money than I was comfortable with. I will definitely return to this dealership for my future car purchases. Thank you to everyone at Browns Toyota that helped me! More

Alan Adams, our sales professional extraordinare, set the highest standard with our recent experience at Brown's. Alan knocked it out of the park assisting us with our new car purchase; from his prompt and s highest standard with our recent experience at Brown's. Alan knocked it out of the park assisting us with our new car purchase; from his prompt and straightfoward communication throughout the process to his easy-going and honest disposition, Alan, a true gentleman, sincerely expemlifies what I imagine most car buyers are looking for in a sales professional: knowledge, integrity and compassion. Adding to Alan's outstanding service, Deborah Carver, Brown's finance director was an absolute joy to work with! Debbie was patient enough to answer all of our questions which helped us make informed decisions without any pressure. After our experience with Brown's Toyota of Glen Burnie and notably working with Alan Adams and Debbie Carver, we are unquestionably recommending this dealership (and especially Alan and Debbie!) to everyone we know. Without a question, Brown's Toyota has made a customer for life! More

Mr. Ferguson was very helpful and provided me with excellent information about what was done to resolve the squeaking noise from my brakes. He provided great customer service and he was personable as excellent information about what was done to resolve the squeaking noise from my brakes. He provided great customer service and he was personable as well. More

Great experience, staff was helpful, quick and knowledgeable. Shopping, selection, finance, and purchase went smooth and quick. Miguel, my salesman, was focused on meeting our needs and helping us knowledgeable. Shopping, selection, finance, and purchase went smooth and quick. Miguel, my salesman, was focused on meeting our needs and helping us buy our vehicle. More

The staff and Matthew Werner were very friendly and helpful. No question was considered to not be important. The process went very smoothly. helpful. No question was considered to not be important. The process went very smoothly. More

Great, friendly, and quick experience. Staff was knowledgeable and got a great price on my trade in. I could not ask for more, fantastic dealership! I worked with Carolina and she was g Staff was knowledgeable and got a great price on my trade in. I could not ask for more, fantastic dealership! I worked with Carolina and she was great! More

Mr. Alan Adams is a breath of 'fresh' air in this current car buying climate. Numerous dealers are charging 'market' adjustment fees over and above MSRP. Brown's Toyota does not do that to you. Mr. Adams rea car buying climate. Numerous dealers are charging 'market' adjustment fees over and above MSRP. Brown's Toyota does not do that to you. Mr. Adams reached out to me regarding incoming allotments of our preferred car and allowed us to make a deposit for a car leaving the factory. Most other Toyota dealers in MD, VA, DC, PA and NJ were not doing that for me. Thanks for taking the 'pain' out of car buying in 2022! More

Great purchase experience turned to a big headache. I traded my old but very low mileage BMW with 2018 Audi A3 with only 27K miles in Brown’s Toyota of Glen Bernie, It was an easy and nice purchase I traded my old but very low mileage BMW with 2018 Audi A3 with only 27K miles in Brown’s Toyota of Glen Bernie, It was an easy and nice purchase experience, but then I got engine malfunction with strong engine vibration on my way back home and just after I bought the car. Due to my conversation with the sales person and his recommendation, since the car has warranty I took it to the Audi dealer, the car was sitting for about 10 days in dealer until they fix the engine. Per Audi dealer statement there was an issue in cylinder 1, which is not what you expecting when buying a new car from a big certified dealer. Also due to mechanical failure the car does not run and feel like new car at all, I have talked to used car manager at Toyota dealer and he said they will take care of the problem, but it’s been more than a week and they keep ignoring my calls and voicemails. I’m so regret of a trust I put on them from beginning. My point is you should not trust their statements until you check the used car with your mechanic. More