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Brown's Toyota of Glen Burnie

Glen Burnie, MD

4.4
553 Reviews

7167 Ritchie Hwy

Glen Burnie, MD

21061

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Showing 553 reviews

May 30, 2021

We had a great experience with Jonathan and the rest of the team. They weren't pushy in the slightest, they kept their word with regards to the price that we agreed to do beforehand, and they didn't try More

by oliverjllewellyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan & Hans
Jun 01, 2021 -

Brown's Toyota of Glen Burnie responded

Oliver, we love hearing about customers who have a great experience at Brown's Toyota of Glen Burnie and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Thanks for choosing Brown's Toyota of Glen Burnie! Sincerely, John Stefero - General Manager - john.stefero@brownscar.com

April 04, 2021

I have bought 9 cars from Browns since 1982 and have always enjoyed the experience in their dealership. While my favorite sales person has retired they spend time listening and are generally not very pu More

by chet b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Soloman
February 27, 2021

Outstanding experience at Brown’s with Matt Werner. Very thorough, attentive, and knowledgeable. Nothing was to much trouble. Finance team member was also great to work with. Overall best car buying experie More

by Chase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Werner
Mar 02, 2021 -

Brown's Toyota of Glen Burnie responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Thanks for choosing Brown's Toyota of Glen Burnie! John Stefero - General Manager - john.stefero@brownscar.com

January 08, 2021

My sister and I had purchased the vehicle for a FANTASTIC and competitive price from Miguel Guzman, last February 2020, and had the cargo mats included with our sale. Unfortunately, when the pandemic occurre More

by Sally D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Goode, Miguel Guzman
Jan 11, 2021 -

Brown's Toyota of Glen Burnie responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Thanks for choosing Brown's Toyota of Glen Burnie! John Stefero - General Manager - john.stefero@brownscar.com

January 05, 2021

Friendly and knowledgeable people. When you identify the problem, they let you know what is going to be done and when it will be ready. More

by greyhoundpound
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy Thompson, Kris Sandin
Jan 07, 2021 -

Brown's Toyota of Glen Burnie responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

December 30, 2020

Alan Adams was great to work with. He listened to me, HEARD me then made it happen! The process was easy and painless! I'm thrilled with my new car and would certainly recommend Alan and Browns to my f More

by Tina Jenkins
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Adams, Debbie Carver
Jan 04, 2021 -

Brown's Toyota of Glen Burnie responded

We cannot thank you enough for your wonderful review of Brown's Toyota of Glen Burnie and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Thanks for choosing Brown's Toyota of Glen Burnie! John Stefero - General Manager - john.stefero@brownscar.com

December 20, 2020

I have bought three cars from Brown's and have had good service. Mr. Adams was especially helpful in helping us navigate the system and learning a great many instructions for driving our new car. He ha More

by cwack2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Adams
Dec 22, 2020 -

Brown's Toyota of Glen Burnie responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Thanks for choosing Brown's Toyota of Glen Burnie! John Stefero - General Manager - john.stefero@brownscar.com

December 02, 2020

Thank you John, Ryan, Kevin and all those involved in the purchase of my new Tacoma. You made driving 2 hours to get to you worth every minute. It was such an amazing, easy and painless experience. Thank you More

by Mickie R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan and Kevin , John Stefero, Debbie Carver
Dec 04, 2020 -

Brown's Toyota of Glen Burnie responded

Thank you for the glowing review of Brown's Toyota of Glen Burnie! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Thanks for choosing Brown's Toyota of Glen Burnie! John Stefero - General Manager - john.stefero@brownscar.com

October 18, 2020

Every time I come to this dealership's Ms Myers of the Service Department is always willing to go the distance to get me in and out and ensure my vehicle is serviced as needed. This young lady is the bes More

by Jim Meyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrienne Myers
Oct 20, 2020 -

Brown's Toyota of Glen Burnie responded

At Brown's Toyota of Glen Burnie, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Thanks for choosing Brown's Toyota of Glen Burnie! John Stefero - General Manager - john.stefero@brownscar.com

August 08, 2020

Had 10 day wait on part showed up and waited 3 hours. Found that part was not there and nothing was done to my truck. More

by stottlemire36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn't say name
Aug 11, 2020 -

Brown's Toyota of Glen Burnie responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, John Stefero - General Manager - john.stefero@brownscar.com

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