Brown's Toyota of Glen Burnie

Charles was very friendly and honest. I will return for future car purchases and recommend to everyone I know. Best Car buying experience ever!!!! Thank you. future car purchases and recommend to everyone I know. Best Car buying experience ever!!!! Thank you. More

Mathew was a very attentive salesman who provided us with factual information while not making us feel pressured. He was very knowledgable about the product and spent a considerable amount of time showing u factual information while not making us feel pressured. He was very knowledgable about the product and spent a considerable amount of time showing us all the features of the car even before we had decided to buy. He worked hard to get us a good price on car that usually sells for close to MSRP. Mathew spent time not only explaining to us about the car but about how his particular dealership would stand behind the product and in what specific ways they will take care of me, the customer, in the future. Overall, it was a very good experience with an exceedingly courteous salesman. It feels good coming home with a car knowing you were not pressured into buying something you did not really want. More

We went to this dealer to just look and get some ideas as to what kind of certified used car we wanted to purchase. We met Bill Dolch early on and he graciously listened to our various likes and dislikes an to what kind of certified used car we wanted to purchase. We met Bill Dolch early on and he graciously listened to our various likes and dislikes and then proceded to show us a number of vehicles, all of which fit the parameters we had established. When he noted that we were not "turned on" by what we had seen he took us to the Brown's Honda lot where we noted a Honda Insight that struck our fancy. After test driving the vehicle we went back to Bill's office, not to buy but to give him some additional information. We ended up negotiating a reasonable price, not at all due to any pressure by Bill, and ended up buying the car and taking it home that day. A few discrepancies were noted after getting the car home but it only took one call and a brief visit to have all of these taken care of. Bill Dolch and the other personnel we dealt with were always professional, friendly and accommodating. I would have no problem recommending them to others or to use their services again. More

We purchased a Prius V from this dealership this past weekend. This was our third purchase from there in the past ten years. While we have been pleased with the service each time, the service provided weekend. This was our third purchase from there in the past ten years. While we have been pleased with the service each time, the service provided by Alan was a cut above even our past positive experiences. He was calm, low pressure, answered many questions off the cuff while candidly admitting when he did not know the answer (and then promptly looking it up for us). He certainly not a pushover on price, but he did seem to sincerely work very hard to get the deal done within acceptable deal parameters for us (he and the finance person stayed three hours past closing to finalize the deal). Our next car will likely be purchased from this dealer, as well. More

My family has always been going to browns Toyota on Ritchie hwy and we havnt been disappointed yet. We are always greeted with friendliness and courtesy. I went to buy the new Camry and I couldn't be a Ritchie hwy and we havnt been disappointed yet. We are always greeted with friendliness and courtesy. I went to buy the new Camry and I couldn't be anymore happier. Our salesperson was Frank was great in helping me find the vehicle that was perfect for me. I bought another vehicle from Frank for my wife and bothe times I had a great experience. Thank you Brown's Toyota, keep up the great work!!! More

Working with Bill Dolch was alot of fun. My dad was looking for a car or SUV but was unsure of what he wanted. He had talked to Bill a couple of weeks before and Bill showed him lots of vehicles. Fri looking for a car or SUV but was unsure of what he wanted. He had talked to Bill a couple of weeks before and Bill showed him lots of vehicles. Friday, Bill was home and made a special trip in because my dad requested him. Not many salesmen would do this. Bill showed my dad a 2010 Honda Accord. My father test drove and decided this was the car for him. Bill worked with us to get us a fair price. He kept us enertained with his happy-go-lucky personality, and made buying a car, which I usually tread, alot of fun. More

we found Mr. Adams extremely helpful and unflappable. This is the second or third time he has helped us obtain vehicle. Even though the price was no better than average, it was a pleasure dealing with This is the second or third time he has helped us obtain vehicle. Even though the price was no better than average, it was a pleasure dealing with Mr. Adams each time. More

Working with Alan/Browns Toyota was a good experience. Not pushy just good customer service. I would recommend to anyone! One of the nicest dealerships I've been too. Not pushy just good customer service. I would recommend to anyone! One of the nicest dealerships I've been too. More

To everyone at Brown’s Toyota Glen Burnie: I would To everyone at Brown’s Toyota Glen Burnie: I would like to take a few moments of your time to tell you about my experience purchasing my new 2011 T To everyone at Brown’s Toyota Glen Burnie: I would like to take a few moments of your time to tell you about my experience purchasing my new 2011 Toyota Corolla S. I made this purchase on Tuesday October 18, 2011. My sales associate was Jorge Arzate. I was in the market for Hyundai Elantra and Toyota Corolla S. After a test drive at a Hyundai dealer, my sister, Cher insisted that I see Jorge at Brown’s and if I chose the Toyota, to please give Jorge an opportunity to match the CarMax price. I purchased my previous Toyota Corolla S 2003 from CarMax, I just assume go there again. My sister had informed me that both my parents and her had purchased their Toyota’s from Jorge and could not have been more pleased with the service they had received, so I agreed. I was greeted by Jorge, and we discussed the different car models/ manufacturer’s I was interested in. This is where, when and why I am writing this letter to all of you. I have never met a more knowledgeable, polite and genuine sales person in my entire years of making purchases and personally working in sales myself. Jorge actually spent a considerable amount of time comparing/ contrasting the differences in the two cars I was interested. Please note that my background is in design and my degree is in computer science. I spent a great deal of time researching and actually memorizing all of the technical details that Jorge and I discussed. In situations like these, I will only ask questions that I already know the answers, and Jorge was completely accurate with all technical data. He never attempted to make the other manufacturer look bad, simply stated the facts and differences. He was truly knowledgeable about Toyota and other brands as well. That was very important to someone like me. Jorge and I went on a test drive of the Corolla S. Prior to actually driving, Jorge assumed nothing and very carefully and well planned, did a demo of the car, inside and out. Pointing out the common items such as how to adjust the seats, etc as well less common things during a test drive such as the ABS brakes and how they will feel different than my previous Corolla. Jorge did not continue to over sell the car during the test drive or continue to qualify me etc, instead, let me pay complete attention to the road. Only at stop lights or when I would ask a question, he would give brief answers. Test Drive complete. I had noticed the car I drove had a sun roof. I absolutely want no part of them. They are great in someone else’s car, but I have always had a bad feeling about owning a vehicle with one. Just about any sales person, including who most would consider good salesmanship, would do just about anything they can to push the car with the sun roof. (Brown’s did not have any without in stock). Jorge simply offered to show me Corolla S models in stock in different color. I didn’t see any other color I wanted, he smiled and said “no problem” I will do whatever it takes to find one from another dealer and will do a dealer exchange for the one you want. (Jorge found one the very next business day). At the completion of the sale, I informed Jorge I was originally going to purchase again from CarMax, but I was so impressed thus far with Jorge, I would like to see him get the business. Jorge spoke with the sales management and they agreed to match the CarMax Price. While waiting to meet with Sean in Finance. Jorge shocked me even more. Instead of leaving me alone to wait for Finance and move on to the next appointment, eat lunch or whatever, he decided to spend a little time and review the owner’s manual, discussing the various warning lights, scheduled maintenance, complementary services and how to properly “break in” the engine. If it has not been obvious by now, let me state just how absolutely impressed I am with Jorge Arzate, he is a true sales professional. Same impressions are in mind for Sean in Finance. I am sorry, I cannot remember Sean’s last name, but that is the only thing I will ever forget about Sean. Sean is a very knowledgeable and professional part of your team. Sean took the time to explain in detail every document I signed as well as detailing all of the aftermarket warranties available. In addition, Sean calculated the numbers in numerous ways (Different down payment/ interest models) so that I could make the most educated decision on what was best for me financially. I could not have been more impressed with Sean. I have also spoken to Jessie in Parts for some questions about aftermarket add on items such as body side panels. (Jorge offered all these products at the time of sale, but I was not interested at that time). Jessie was also very knowledgeable and informed me that if I chose to have the side panels, to please allow Brown’s to install as they have the factory templates to ensure they are placed exactly where they should be on the doors. Very impressive that he thought to mention that. Yesterday I received a call from Service. Sarah called to congratulate me on my new purchase and to remind me of the two year complementary scheduled maintenance service. The day I took delivery of my car, I spoke to a gentleman on the used car lot cleaning cars and he gave me advice on keeping my car detailed. I feel terrible I cannot remember his name. We spoke for some time of tire shine products and he warned me they can stain your driveway etc. At this point all I can say is WOW!!! If Brown’s is not the number one Toyota dealer in Maryland, I would certainly like to know why? In 1993, I purchased My Hyundai Scoupe from Brown’s Hyundai, and I was equally impressed then. If I had thought for one moment Brown’s would have matched the CarMax price in 2003, I would have purchased that car from Brown’s too. I am sorry this was so long, but I have NOT stopped telling people about my experience with Brown’s. I hope that everyone at Brown’s has the opportunity to read this. I really cannot express how much I am impressed with Jorge in Sales, Sean in F & I, Jessie in Parts, Sarah in Service and the gentleman cleaning the cars on the used lot (Sorry I forgot your name). I sincerely hope Brown’s is aware of just much your team and your dealership stand out above and beyond the rest. I really want to say that you all left me speechless, but this letter would contradict that statement. I hope the upper management and owner of Brown’s receives a copy of this, because I never waste my time writing complaints and I am shocked in myself that I took the time to write all of this, but this experience has really been unbelievable. Brown’s has me a customer for life and continued free advertising. Thank you for your time, and again, sorry this was so long. Sincerely, Robert J. Pittman More

Found exactly 1 CPO Sequoia within 200 miles from our house at Brown's Toyota. Was advertised for a price well below KBB, so I called Brown's and talked to Clever Bautista. He answered some basic quest house at Brown's Toyota. Was advertised for a price well below KBB, so I called Brown's and talked to Clever Bautista. He answered some basic questions about the truck and assured me that there weren't any surprises. He also offered to hold the vehicle while we were in transit (4.5h) so we wouldn't waste our time. We made the trip the next day, and had a really good experience. The truck was as promised and a good value, and Clever was very helpful. Two minor things weren't totally positive: they weren't very willing to negotiate on the advertised price (granted it was below KBB), and it seemed like it took us a really long time to go from saying "yes" to driving away. Some of that was probably us being chatty - everyone was very friendly, especially Mark Nicholson. All in all a good experience! More