Brown's Toyota of Glen Burnie

I am very pleased with my new car and the deal I was given. The customer service was excellent. Bill Dolch was my sales representative. He was extremely helpful, informative, patient, friendly and atten given. The customer service was excellent. Bill Dolch was my sales representative. He was extremely helpful, informative, patient, friendly and attentive to my concerns and questions. I was very impressed with his honestly and sincerity. In addition, Ed Pearson, the finance manager, was very helpful, patient, honest, and made the final stage of purchasing the car less stressful. Overall, I would rate my experience exceptional and would highly recommend Brown’s Toyota and Bill Dolch to anyone looking for a dependable car. More

Jorge was very knowledgeable about the Prius. He gave clear instruction on how to operate the vehicle. His enthusiasm was infectious and he went out of his way to make the buying experience as easy as p clear instruction on how to operate the vehicle. His enthusiasm was infectious and he went out of his way to make the buying experience as easy as possible. I really liked that the dealership posted its pricing on the internet so I knew exactly what to expect within all the haggling that usually goes on. More

I am happy with the deal I got. The customer service was good. Unlike most dealerships I have been to, I did not feel pressured here. That made the overall experience much better. I would definetely recomme good. Unlike most dealerships I have been to, I did not feel pressured here. That made the overall experience much better. I would definetely recommend this dealer as well as the sales rep I worked with, Bill Dolch. The finance rep (Shawn) was awesome. I beleive everything was handled well. After I left I forgot my wallet, phone and keys. Dustin (the sales rep) found them and kept them in a safe place nitl I returned to pick them up. I felt like that was a sign of honesty and integrity. More

I was looking to purchase a used vehicle on their lot. The price marked on their car was $11,999. I was told by Steve that they have a great internet special for the vehicle at the price of $11,200. It wa The price marked on their car was $11,999. I was told by Steve that they have a great internet special for the vehicle at the price of $11,200. It was late in the day and the dealership was closing. I was told I would hear from him the next day. In the meantime I was searching on line and found the same model car 2 years newer with less owners and less miles for $600 cheaper. I then did the Kelly Blue Book value for the car and found that it was almost $1,000 cheaper then what Steve had told me. I then got suspicious so I went to their website to look at the "special" he told me about. The car was actually priced on their website at $10,982 not $11,200. Steve seemed very nice but just the fact that he completely lied to my face about what the car was worth and how much they actually wanted for it. I am hoping that he somehow made a mistake and "forgot" what the actually price was but, I doubt it. I am very disappointed becuase I thought I was getting a good deal. Thank God for the internet and I will not be purchasing the vehicle....if I was approved anyway :) More

I had visited many dealers over the past 30 days. I did not have any luck in an attempt to purchase a new Toyota Tundra truck. My decision was being based off selling my 11 year old Tundra. When I did, I not have any luck in an attempt to purchase a new Toyota Tundra truck. My decision was being based off selling my 11 year old Tundra. When I did, I saw a Tundra that interested me at Brown's. I had an extremely positive experience with 4 employees at Brown's. LaMont and Dustin were very helpful in getting me the truck I wanted. Glenn was great in explaining everything about the truck to me. Mark handled the finance and allowed me to check the numbers twice while making me laugh the entire time. Financing can be an extremely nervous part of buying a vehicle. I have excellent credit rating and Mark quoted me a very good interest rate. It all worked out great...I couldn't be any happier! I have a buddy who is looking for a Tundra in the next couple of months....I will do everything I can to bring him over from the eastern shore to Brown's. I could not have asked for a better situation while deciding on buying my new Tundra. Thank you and please thank the great guys that helped me, Martin T. McGinty More

Last friday I took my 21 year old into Brown's to look for a used car and we were greeted by Jeff Brewster who was very friendly and very helpful. He really listened to what we wanted and did everything h for a used car and we were greeted by Jeff Brewster who was very friendly and very helpful. He really listened to what we wanted and did everything he could to help us out. This was my daughter's first time buying a car from a dealer and it was a good experience for a very nervous 21 year old. She bought a 2008 Toyota Yaris and her cars name is Ruby! I was very pleased with everyone and my daughter left very happy! Thanks Jeff!!!!!! Lisa Bates & Rochelle Ramsay More

I bought a 2011 Tacoma on a Saturday and purchased the Blue Logic. The dealer ordered the Blue Logic and I took the truck in the following Friday to have it installed. Not only did the technician gouge an Blue Logic. The dealer ordered the Blue Logic and I took the truck in the following Friday to have it installed. Not only did the technician gouge and scratch up my dash, he installed the Blue Logic wrong, down to placing the microphone upside down and leaving large gaps in the dash panels. The dealer said they would correct the problem and bring the truck back to the new condition....they lied. They did replace some of the dash panels, but they left the large gaps in the panels and I now have glue all over the dash around the microphone. They did not even address some of the problems I pointed out when I dropped the truck off and they even brought the truck out to me with dash parts missing. I have never been treated as poorly as I was by the Service Department at this dealership. When I pointed out the issues with the dash in my brand new truck, I was informed by the head technician that it is just to bad for me as that is just how it is. I tried working with one of the Sales Managers who swore the problem would not be left alone and my truck like this...that was a week ago and I have heard nothing. I am waiting on Toyota to send me Arbitration Papers now and I am attemting to make the dealer buy the truck back. All of this over a stupid Blue Logic installation that should have been easy for a "certified" toyota technician. I know the Arbitrator's will not make the dealership take the truck back, but I will not stop fighting with this dealer until they admit they made a mistake and force their Service Department to take ownership of their mistakes. Update: I was finally able to get the vehicle repaired at the dealership, but it took me getting the President of the dealership involved. Once he became involved, the Service Department was more than willing to do the work correctly and provided me a rental vehicle while they did the repairs. While I should not have had to escalate the issue to that point, the President of the Dealership did an outstanding job getting to the heart of the issue and getting it resolved. More

My overall experience with Greg and Brown's Toyota was very positive. My only complaint is no one offer to clean my car. I expected to have it detailed as if I was buying new. very positive. My only complaint is no one offer to clean my car. I expected to have it detailed as if I was buying new. More

This was our first experience with a dealership. We were a bit skeptical and wearied going into this process, but came out of it pleased. Our dealer was Greg Brewster. He was friendly, helpful, and patien a bit skeptical and wearied going into this process, but came out of it pleased. Our dealer was Greg Brewster. He was friendly, helpful, and patient. He listened to what we wanted and worked to give us just that. There was no pressure at all. I recommend working w/ Greg. He is an overall good guy and really made sure that we were happy with our purchase. More

As this purchase was all done buy phone long distance and with little hassel or upset........I can honestly say....yahooooo. I was impressed with my sales rep.....he gave his cell number and I was able to with little hassel or upset........I can honestly say....yahooooo. I was impressed with my sales rep.....he gave his cell number and I was able to contact day or night (which I did) He was always friendly and really seems to love his work........always got right back to me and held my hand through the entire process More