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Brown's West Branch Ford, LLC

West Branch, IA

Overview
Employees
Reviews
Vehicles
4.9
107 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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305 Tidewater Drive

West Branch, IA

52358

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Showing 107 reviews

June 03, 2026

I appreciate the excellent customer service provided by Joe and Todd at the Brown’s West Branch Jeep dealership’s service center . More

by nrschaef2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No other individuals to rate
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Jun 09, 2026 -

Brown's West Branch Ford, LLC responded

Joe and Todd will be glad to see this. Excellent customer service is what we want every service visit to feel like, and we’re happy your experience at Brown’s West Branch reflected that. Thank you for trusting us with your Jeep!

June 03, 2026

You took quite a bit longer than it should have. Oil change, tire rotation and a detail. They did not adjust the tire pressure for each tire. The rear tires have a different poundage than the fro More

by kevinnyberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Sullivan
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Jun 03, 2026 -

Brown's West Branch Ford, LLC responded

Thank you for sharing your feedback. Detailing can take some time, but we still understand the importance of finishing every part of the visit carefully. We’re sorry the tire pressures were missed and appreciate you bringing it to our attention. We’ll use this as a reminder with our team so we can do better on the small details that matter, each and every time. Thank you for choosing Brown’s West Branch Ford.

June 02, 2026

Always a pleasure to buy vehicles from Browns West Ford! They are working with my son now on a suv More

by dnoltin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Sullivan
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Jun 03, 2026 -

Brown's West Branch Ford, LLC responded

It means a lot when customers keep coming back and bring family into the experience too. Alex and the team appreciate the continued trust, and we’re happy to help your son find the right SUV. Thanks for sharing the love!

June 02, 2026

Very friendly and helpful. The experience was pleasant, much more so than others places I have shopped for cars. More

by susieharden0330
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

Brown's West Branch Ford, LLC responded

That’s exactly the kind of car-buying experience we want people to have. Thank you for giving Brown’s West Branch Ford the opportunity to earn your business. We’re happy our team made the process feel a step above what you’ve experienced elsewhere.

June 02, 2026

Honesty, helpful, caring, knowledgeable and pleasantly deal with price! We are so happy we found Browns Ford in West Branch, IA More

by crow.22681
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jun 03, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad you found (and picked) us, and even happier to hear the experience felt honest and easy! Jeff and the team appreciate knowing their approach makes a difference.

June 02, 2026

I am 72, this was the best truck buying experience that I have ever had Period! More

by dave.trower1
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Tim
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Jun 03, 2026 -

Brown's West Branch Ford, LLC responded

Dave, that is quite a compliment, and we don’t take it lightly. We’re glad Tim and the team could make this truck-buying experience stand out after so many years on the road. Thank you for choosing Brown’s, and enjoy your Ford!

June 02, 2026

Dave and Tim did an outstanding job helping with the purchase of my new Jeep. It is rewarding doing business with a small town dealer that truly cares about their customers More

by DOUG S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Korte
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Jun 03, 2026 -

Brown's West Branch Ford, LLC responded

Doug, thank you for this. There’s something special about earning someone’s business the small-town way, and we’re glad Dave and Tim made the experience feel that way for you. We appreciate you choosing Brown’s West Branch Ford, and we hope you enjoy that Jeep!

June 02, 2026

Alex is as far as im concerned. The best salesmen in the Brown family of dealerships. He got me into the F 150 I wanted for the price i was willing to pay. I've now boughten 3 picku More

by Doug Zahradnik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
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Jun 03, 2026 -

Brown's West Branch Ford, LLC responded

That sounds like a win to us! We really appreciate your continued trust in Brown’s West Branch Ford. Alex will be glad to hear your kind words, and we’re happy he was able to help you find the right truck again. Enjoy the F-150!

June 01, 2026

They made the buying process very simple and very quick. Straightforward and honest. Period had one minor issue with the vehicle due to mother nature, and they took care of it immediately. Highly recommend. More

by sedlaj1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
Print
Jun 03, 2026 -

Brown's West Branch Ford, LLC responded

We appreciate your recommendation! We’re glad the process felt simple, quick, and straightforward. It’s also great to hear our team was able to take care of the issue right away. Thanks for choosing us!

June 01, 2026

Charged me 500. 00, fixed nothing and messed up my AC. Horrible service, will never come back. More

by GRIGGZY911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Waterman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
Print
Jun 03, 2026 -

Brown's West Branch Ford, LLC responded

Thank you for sharing your feedback. We understand your frustration, especially while traveling. While our team was able to work your vehicle in without an appointment, we did our best to complete the requested maintenance and diagnostics, but identified several concerns that required parts we did not have available that day. Since the repairs could not be completed during your visit, we felt the best outcome would be to provide a detailed quote and parts list so you could continue making arrangements closer to home. We’re sorry the outcome was not what you had hoped for, but we do appreciate the opportunity to assist you and would be happy to discuss any concerns directly. We wish you the best with the vehicle and your future travels. 

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