Brown's West Branch Ford, LLC

PROFFESIONAL, WELL TRAINED, AND VERY WELCOMING SERVICE EXPERIENCE. FOUND A FLUID LEAK THAT WAS COVERED UNDER WARRANTY WHILE GETTING MY SERVICES DONE. TECH WAS VERY PLEASANT AND EXPLAINED WHAT CONCERNS WER EXPERIENCE. FOUND A FLUID LEAK THAT WAS COVERED UNDER WARRANTY WHILE GETTING MY SERVICES DONE. TECH WAS VERY PLEASANT AND EXPLAINED WHAT CONCERNS WERE FOUND FOR ME TO ADDRESS. WOULD RECOMMEND TO FRIENDS AND FAMILY. More

Friendly and courteous staff. Jess went out in the rain to get my truck for me and drove it into the bay so I didn't have to get wet. Very understanding about my crazy situation Jess went out in the rain to get my truck for me and drove it into the bay so I didn't have to get wet. Very understanding about my crazy situation the day of my appointment. More

They treated me right and fixed the problems. Tim F. looks out for his customers! Tim F. looks out for his customers! More

fast, friendly and fair transaction Jeff does an outstanding job Nice new dealership for West Branch! outstanding job Nice new dealership for West Branch! More

Super friendly, courteous and fun service department personnel to interact with. I give them all gold stars! personnel to interact with. I give them all gold stars! More

Super friendly, courteous and fun people in the service department. I have never had a bad experience there. department. I have never had a bad experience there. More

Great job team! Fixed right the first time! A big thanks for fitting me in today! Fixed right the first time! A big thanks for fitting me in today! More

I wish all dealerships had a Todd Thoma working for them. Todd has given us excellent customer service. Definitely when out of his way to take care of us . Appreciate working with him. Todd has given us excellent customer service. Definitely when out of his way to take care of us . Appreciate working with him. More

WE took the van in on a Wednesday as schedule, don't think they looked at it until Saturday morning. When I called Wed, they told me that they should get it done by 5:00pm. I told them I couldn't pick think they looked at it until Saturday morning. When I called Wed, they told me that they should get it done by 5:00pm. I told them I couldn't pick it up could they drop it off and I would pay over the phone with a credit card and he said yes, it didn't get doe wed. I left town on Thursday and same thing they were going to get it in and call me when it was done, deliver it to my house and I would give the a card over the phone. No call by noon so I called and Todd said he would get it in and be done by 5:00, wasn't done. Friday rolled around still no van, I called in the afternoon to find out what is going on talked to Josh and he said he had a tech coming in Sat morning to get it done by 10:00am because he had to leave. Todd would call if it wasn't done. I left Tama to drive over to pick up the van and arrived at 9:45am and the van was not done. One side completed, other side I/2 done found out Monday that the Tech broke the half shaft taking it apart. Picked up the van Monday at 4:30. The biggest thing I had with them is just tell me the truth on what is going on, don't lie about it, if you can't get it in because of staff being sick tell me that, if the Tech broke the half shaft taking it apart tell me that. Don't tell me he had problems with taking a nut apart and will finish it on Monday because he ran out of time. More

1st time at the new service center. Beautiful facility, same great customer service by the staff and skilled mechanics! Beautiful facility, same great customer service by the staff and skilled mechanics! More