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Brown's West Branch Ford, LLC

West Branch, IA

Overview
Employees
Reviews
Vehicles
4.8
75 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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346 W Main St

West Branch, IA

52358

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Showing 75 reviews

August 10, 2026

Great service! They got me in on short notice and worked hard to get the parts for my truck repair much sooner than originally feared. More

by Civil1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Getting squeezed in on short notice is one thing. Getting the parts in faster than expected is the part we’re especially glad worked out. We know truck repairs can throw a wrench into everything, so we’re happy we could shorten the wait and get you taken care of sooner than you feared.

August 09, 2026

Very helpful and had my best interest in mind highly recommend and easy to work with More

by chasityhorstmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Chasity, hearing that you felt we had your best interest in mind is exactly the kind of feedback we hope for. We’re glad the process felt easy and helpful, and we appreciate the recommendation. Enjoy your new Ford!

August 09, 2026

Easy to schedule appointments. Friendly staff are great at explaining what's needed, what they're doing, and what your options are. More

by jsalemink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Clear answers make service a lot less stressful. We’re glad scheduling was easy and that you felt informed about what your Jeep needed, what we were doing, and what choices you had along the way. Thanks for trusting us with it.

August 08, 2026

I know and trust Jeff Sullivan, he's the reason I visited Browns West Branch. More

by juliemccreedy4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Sullivan
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Julie, relationships like that are what make this business personal. We’re glad your trust in Jeff brought you to Brown’s West Branch, and we appreciate the chance to earn your business from there.

August 07, 2026

Was easy to schedule for a recall. Came to my home. Friendly staff. Called ahead of time to make sure I was going to be home. More

by entirelysimple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Making a recall appointment shouldn’t turn into a project. We’re glad we could come to you, keep you updated, and make the whole thing easy from scheduling through completion. Thanks for letting us take care of it at home.

August 06, 2026

Thank you for coming to our house to take care of the recall. You went above and beyond. More

by THEDUTCHTOUCH2022
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

We’re happy we could bring the service to you and make the recall one less thing to work around. Thanks for letting us take care of it at your home, and for the kind words about the experience.

August 06, 2026

The service manager greeted me and immediately logged my vehicle in for service. He was courteous and professional. More

by CHRISKNAPP5012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

A good service visit starts the moment you pull in. We’re glad you were greeted right away, checked in quickly, and treated with courtesy throughout the process. Thanks for trusting us with your Ram.

August 05, 2026

Made the process very easy they are very polite and easy to work with they have my business More

by jakejohannes2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt and Joe
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Jake, earning your business is the best part of this review. We’re glad Matt and Joe made the process easy, polite, and comfortable from start to finish. Thanks for giving us the opportunity to help with your Ford.

August 04, 2026

They were very helpful. Even asked to have my car washed. Helped with an engine light that was not part of my service More

by dlaceggs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No names given
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad we could take care of a little more than what you originally came in for. Catching the engine light and getting the Jeep washed are small things, but they can make the whole visit feel a lot better. Thanks for trusting us to look after it.

August 03, 2026

Great service as ia always the case. Friendly, efficient and punctual. Would highly recommend to everybody. More

by rogdotson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

It’s especially good to hear that this wasn’t just a one-time great visit, but the kind of service you’ve come to expect from us. Thank you for continuing to trust us and for recommending Brown’s West Branch Ford to others.

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