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Brown's West Branch Ford, LLC
West Branch, IA
93 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 93 reviews
September 08, 2026
They were very honest. Let me know if issues as soon as we chose a vehicle. Fixed the issue and got me a second key as well. Let me know if issues as soon as we chose a vehicle. Fixed the issue and got me a second key as well. More
by astevens4098
Verified Customer
September 05, 2026
Courteous greeting and helpful staff even as they were busy finishing their move into a new building. busy finishing their move into a new building. More
by CLAYMONSERUD
Employees Worked With
September 04, 2026
This service department provides great customer service and high quality work. They have fixed problems for me that other shops couldn't--now I bring all my vehicles to Brown's. and high quality work. They have fixed problems for me that other shops couldn't--now I bring all my vehicles to Brown's. More
by Hulfnar
Employees Worked With
September 03, 2026
Incredible service ! Every single person there lights up the whole day. I wish I had known of them years ago. They did everything possible to help us out of a serious bin Every single person there lights up the whole day. I wish I had known of them years ago. They did everything possible to help us out of a serious bind on our trip. Thanks to them all. More
by antlers
September 01, 2026
The whole team are very nice and friendly dealership, they give me fair price for my trade-in and my new explorer xx. I will recommend them to my friends and relatives. they give me fair price for my trade-in and my new explorer xx. I will recommend them to my friends and relatives. More
by robinhua
August 31, 2026
I started taking all my vehicles (3) To West Branch Ford for service when I was dissatisfied with the service I had gotten elsewhere. They (WBF) does the job right the first time. They Identify the problem for service when I was dissatisfied with the service I had gotten elsewhere. They (WBF) does the job right the first time. They Identify the problem and give a fair price estimate. In one case they referred my to someone else when they identified frame work needed to be done. I have now been going back to them for all my service needs. More
by jthalk77
August 31, 2026
Great dealership. I've been going to Brown Ford for over 20 years and have never had an issue with them. Honest and friendly people who explain everything that is goin I've been going to Brown Ford for over 20 years and have never had an issue with them. Honest and friendly people who explain everything that is going to be done and then they go over it when the job is completed. Highly recommend them. More
by pegs52241
Employees Worked With
Service Department
August 29, 2026
The staff at Brown's West Branch Ford are unfailingly courteous, helpful, and professional. I have only had positive experiences with their service department. courteous, helpful, and professional. I have only had positive experiences with their service department. More
by joe-cavanaugh
August 28, 2026
I called the service center, and they sent the mobile service to my home to replace a dead battery. This was convenient and timely. service to my home to replace a dead battery. This was convenient and timely. More
by TMKC2001
