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Jason Waterman
Jason Waterman at Brown's West Branch Ford, LLC

Jason Waterman

Managing Partner

Brown's West Branch Ford, LLC

305 Tidewater Drive
West Branch, IA 52358

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4.8
53 Reviews
4.8

53 Reviews

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53 Reviews of Jason Waterman

September 08, 2026

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Employee Rating

super easy to work with and very honest. Gave me a great deal! Will definitely recommend to friends and family! More

by mlenz1
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Figge , Alex Sullivan, Caden Scmidt

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Sep 18, 2026

Brown's West Branch Ford, LLC responded

We really appreciate the recommendation. It’s good to hear the Jeep purchase felt straightforward and honest from start to finish. Thanks for trusting us, and especially for being willing to send friends and family our way.

September 08, 2026

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They were very honest. Let me know if issues as soon as we chose a vehicle. Fixed the issue and got me a second key as well. More

by astevens4098
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tim Figge , Alex Sullivan

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Sep 11, 2026

Brown's West Branch Ford, LLC responded

We’re glad the honesty stood out and that we were able to take care of the issue before it became your problem. Having a second key ready too just makes the whole ownership experience easier. Thanks for trusting us with your Audi.

September 05, 2026

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Courteous greeting and helpful staff even as they were busy finishing their move into a new building. More

by CLAYMONSERUD
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Yes
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Sep 11, 2026

Brown's West Branch Ford, LLC responded

Thanks for bearing with us during the move. There’s been a lot happening behind the scenes, so we’re especially glad you still felt welcomed and well taken care of!

September 04, 2026

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This service department provides great customer service and high quality work. They have fixed problems for me that other shops couldn't--now I bring all my vehicles to Brown's. More

by Hulfnar
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 04, 2026

Brown's West Branch Ford, LLC responded

Earning enough trust that you now bring all your vehicles to us is something we really appreciate. We’re glad we’ve been able to help with some tough issues along the way and give you a service experience you feel good about coming back to. Thanks for continuing to count on us.

September 03, 2026

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Incredible service ! Every single person there lights up the whole day. I wish I had known of them years ago. They did everything possible to help us out of a serious bin More

by antlers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Figge , Alex Sullivan

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Sep 04, 2026

Brown's West Branch Ford, LLC responded

Getting stuck in a bind while you’re traveling can turn a good trip sideways fast. We’re really glad we could step in, help get things sorted out, and make the situation a little easier. Thanks for the incredibly kind words about everyone you worked with — we’re happy you found us when you did.

August 31, 2026

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I started taking all my vehicles (3) To West Branch Ford for service when I was dissatisfied with the service I had gotten elsewhere. They (WBF) does the job right the first time. They Identify the problem More

by jthalk77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Sullivan, Joeseph Beekman

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Sep 04, 2026

Brown's West Branch Ford, LLC responded

Bringing all of your vehicles to us is a pretty strong vote of confidence, and we don’t take that lightly. We’re glad we’ve been able to earn your trust by diagnosing things carefully, pricing the work fairly, and being honest when another shop is the better fit for a specific repair. Thank you for continuing to count on us for your service needs.

August 29, 2026

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The staff at Brown's West Branch Ford are unfailingly courteous, helpful, and professional. I have only had positive experiences with their service department. More

by joe-cavanaugh
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Sullivan

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Sep 04, 2026

Brown's West Branch Ford, LLC responded

Joe, having only positive experiences with our service department over time is exactly the kind of consistency we work for. We appreciate your continued trust and the thoughtful way you described your visits. Thanks for choosing Brown’s West Branch.

August 28, 2026

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I called the service center, and they sent the mobile service to my home to replace a dead battery. This was convenient and timely. More

by TMKC2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Sullivan

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Sep 04, 2026

Brown's West Branch Ford, LLC responded

A dead battery is inconvenient enough without having to figure out how to get the vehicle somewhere. We’re glad mobile service could come straight to you and get it handled quickly. Thanks for letting us make the repair a little easier.

August 27, 2026

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Employee Rating

Jason and Tim are good people and great to work with. You need to update this form. Jeep was not a selection and NA would be good in addition to optional! More

by uthoff
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Print
Sep 04, 2026

Brown's West Branch Ford, LLC responded

We appreciate the kind words about Jason and Tim, and thanks for pointing out the issue with the form too. We’re already working on getting those options cleaned up so the review process makes a little more sense. Thanks for taking the time to let us know.

August 26, 2026

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Employee Rating

It was a great experience working with Browns. They were kind, respectful, helpful. and honest, in their approach. Worth the drive from chicago and I will seek them out again. More

by shammasr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Alex Sullivan

Print
Sep 04, 2026

Brown's West Branch Ford, LLC responded

Making the trip from Chicago is no small thing, so we’re especially glad the experience felt worth it. Thank you for trusting us with the purchase and for recognizing the way we try to treat people. We’d be happy to see you again anytime you’re back this way :)

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