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Jason Waterman
Jason Waterman at Brown's West Branch Ford, LLC

Jason Waterman

Brown's West Branch Ford, LLC

346 W Main St
West Branch, IA 52358

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4.2
6 Reviews
4.2

6 Reviews

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6 Reviews of Jason Waterman

June 02, 2026

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Employee Rating

Very friendly and helpful. The experience was pleasant, much more so than others places I have shopped for cars. More

by susieharden0330
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
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Jun 03, 2026

Brown's West Branch Ford, LLC responded

That’s exactly the kind of car-buying experience we want people to have. Thank you for giving Brown’s West Branch Ford the opportunity to earn your business. We’re happy our team made the process feel a step above what you’ve experienced elsewhere.

June 02, 2026

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Alex is as far as im concerned. The best salesmen in the Brown family of dealerships. He got me into the F 150 I wanted for the price i was willing to pay. I've now boughten 3 picku More

by Doug Zahradnik
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Sullivan

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Jun 03, 2026

Brown's West Branch Ford, LLC responded

That sounds like a win to us! We really appreciate your continued trust in Brown’s West Branch Ford. Alex will be glad to hear your kind words, and we’re happy he was able to help you find the right truck again. Enjoy the F-150!

June 01, 2026

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Employee Rating

They made the buying process very simple and very quick. Straightforward and honest. Period had one minor issue with the vehicle due to mother nature, and they took care of it immediately. Highly recommend. More

by sedlaj1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Sullivan

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Jun 03, 2026

Brown's West Branch Ford, LLC responded

We appreciate your recommendation! We’re glad the process felt simple, quick, and straightforward. It’s also great to hear our team was able to take care of the issue right away. Thanks for choosing us!

June 01, 2026

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Employee Rating

Charged me 500. 00, fixed nothing and messed up my AC. Horrible service, will never come back. More

by GRIGGZY911
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Sullivan

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Jun 03, 2026

Brown's West Branch Ford, LLC responded

Thank you for sharing your feedback. We understand your frustration, especially while traveling. While our team was able to work your vehicle in without an appointment, we did our best to complete the requested maintenance and diagnostics, but identified several concerns that required parts we did not have available that day. Since the repairs could not be completed during your visit, we felt the best outcome would be to provide a detailed quote and parts list so you could continue making arrangements closer to home. We’re sorry the outcome was not what you had hoped for, but we do appreciate the opportunity to assist you and would be happy to discuss any concerns directly. We wish you the best with the vehicle and your future travels. 

June 01, 2026

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Employee Rating

The Service center got my recall work done within their time estimate. Job well done More

by hoss5227
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Sullivan

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Jun 03, 2026

Brown's West Branch Ford, LLC responded

Thank you for sharing this. We’re glad our service team was able to complete the recall work on time and make the visit a smooth one. We appreciate you choosing Brown’s West Branch Ford!

June 01, 2026

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Employee Rating

Great communications to the customer and timeliness with their work. I would highly recommend their service. More

by MSHIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Sullivan

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Jun 03, 2026

Brown's West Branch Ford, LLC responded

Thank you for recommending Brown’s West Branch Ford. We’re glad our team kept things moving and communicated clearly throughout your visit. We appreciate you trusting us with your service needs!

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