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Brown's West Branch Ford, LLC

West Branch, IA

Overview
Employees
Reviews
Vehicles
4.9
107 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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305 Tidewater Drive

West Branch, IA

52358

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Showing 107 reviews

August 31, 2026

Great dealership. I've been going to Brown Ford for over 20 years and have never had an issue with them. Honest and friendly people who explain everything that is goin More

by pegs52241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

More than 20 years of coming back says a lot, and we’re grateful we’ve been able to earn that kind of trust over time. Clear explanations, honest service, and following through on the work matter every visit. Thanks for sticking with us through the years and for recommending Brown’s West Branch Ford.

August 29, 2026

The dealership was clean and all the people I interacted were very easy going and showed a great deal of knowledge. More

by Feetdown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Figge
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Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

A clean store and knowledgeable people make for a much better visit, so we’re glad both stood out. Thanks for trusting us with your Ram and for taking the time to recognize the experience!

August 29, 2026

The staff at Brown's West Branch Ford are unfailingly courteous, helpful, and professional. I have only had positive experiences with their service department. More

by joe-cavanaugh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
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Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

Joe, having only positive experiences with our service department over time is exactly the kind of consistency we work for. We appreciate your continued trust and the thoughtful way you described your visits. Thanks for choosing Brown’s West Branch.

August 28, 2026

I called the service center, and they sent the mobile service to my home to replace a dead battery. This was convenient and timely. More

by TMKC2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
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Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

A dead battery is inconvenient enough without having to figure out how to get the vehicle somewhere. We’re glad mobile service could come straight to you and get it handled quickly. Thanks for letting us make the repair a little easier.

August 27, 2026

Jason and Tim are good people and great to work with. You need to update this form. Jeep was not a selection and NA would be good in addition to optional! More

by uthoff
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

We appreciate the kind words about Jason and Tim, and thanks for pointing out the issue with the form too. We’re already working on getting those options cleaned up so the review process makes a little more sense. Thanks for taking the time to let us know.

August 26, 2026

It was a great experience working with Browns. They were kind, respectful, helpful. and honest, in their approach. Worth the drive from chicago and I will seek them out again. More

by shammasr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
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Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

Making the trip from Chicago is no small thing, so we’re especially glad the experience felt worth it. Thank you for trusting us with the purchase and for recognizing the way we try to treat people. We’d be happy to see you again anytime you’re back this way :)

August 25, 2026

Sales Dept. found the car that met my needs. No Hassle, Fair Price Paper work was organized and quick. AND they delivered the car to me . WHY would you go any p More

by lark.bp
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff and Matt in Sales
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Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

That’s a pretty good summary of how buying a car should feel: straightforward, organized, and convenient. Jeff and Matt helped keep things simple, and we’re glad the delivery made the whole process even easier. Thanks for choosing us, and we hope to see you again!

August 25, 2026

Great experience, great people! We found the perfect truck and made a great deal. Would highly recommend West Branch Ford! More

by bmccullo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
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Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

Finding the right truck and feeling good about the deal is a pretty solid combination. We appreciate the recommendation and are glad the whole experience left you feeling confident in the purchase. Enjoy the Chevrolet!

August 24, 2026

I went in to buy a used pickup, I was meet in the parking lot by the salesman who was kind and informational about the truck, we made a great deal and in less than 30 min I was driving that pickup out of the More

by rbormann
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Sullivan, Alex Sullivan
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Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

Thanks for sharing this. We’re glad the process felt easy and that Jeff and Alex were helpful along the way. We appreciate your business and hope you’re enjoying the truck!

August 23, 2026

Completed multiple recall items for my vehicle in one visit. Great communication and follow up. Ella and staff were very professional, friendly, and helpful. Service team even replaced a bolt in the d More

by ERICHENDERSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ella Henderson
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Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad Ella and everyone involved kept you informed, made the visit easy, and even caught something as simple as that missing door-latch bolt. Thanks for trusting us to take care of your Ford!

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