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Brown's West Branch Ford, LLC

West Branch, IA

Overview
Employees
Reviews
Vehicles
4.9
107 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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305 Tidewater Drive

West Branch, IA

52358

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Showing 107 reviews

August 20, 2026

Did a great job diagnosing the problem and fixing it. appreciate the prompt service No complaints More

by orthoguy28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Sullivan
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Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

Getting the diagnosis right is half the battle. We’re glad we could pinpoint the issue, take care of the repair, and get your Jeep back to you without dragging things out. Thanks for trusting us with it.

August 19, 2026

I went in to have my taillight fixed and the staff was very helpful and friendly. More

by jane.molony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
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Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

Jane, we’re glad we could get the taillight taken care of and make the visit an easy one! Thanks for the kind words and for trusting us with your Jeep.

August 14, 2026

They are always professional and thorough. They keep you informed every step of the way and that is why I always go to Browns Ford. More

by Meadams1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
Print
Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

We appreciate you continuing to come back to us. Staying informed throughout a service visit makes a big difference, and we’re glad that’s been your experience over time. Thanks for trusting Brown’s West Branch Ford with your vehicle!

August 10, 2026

Great service! They got me in on short notice and worked hard to get the parts for my truck repair much sooner than originally feared. More

by Civil1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
Print
Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Getting squeezed in on short notice is one thing. Getting the parts in faster than expected is the part we’re especially glad worked out. We know truck repairs can throw a wrench into everything, so we’re happy we could shorten the wait and get you taken care of sooner than you feared.

August 09, 2026

Very helpful and had my best interest in mind highly recommend and easy to work with More

by chasityhorstmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Sullivan
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Chasity, hearing that you felt we had your best interest in mind is exactly the kind of feedback we hope for. We’re glad the process felt easy and helpful, and we appreciate the recommendation. Enjoy your new Ford!

August 09, 2026

Easy to schedule appointments. Friendly staff are great at explaining what's needed, what they're doing, and what your options are. More

by jsalemink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
Print
Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Clear answers make service a lot less stressful. We’re glad scheduling was easy and that you felt informed about what your Jeep needed, what we were doing, and what choices you had along the way. Thanks for trusting us with it.

August 08, 2026

I know and trust Jeff Sullivan, he's the reason I visited Browns West Branch. More

by juliemccreedy4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Sullivan
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Julie, relationships like that are what make this business personal. We’re glad your trust in Jeff brought you to Brown’s West Branch, and we appreciate the chance to earn your business from there.

August 07, 2026

Was easy to schedule for a recall. Came to my home. Friendly staff. Called ahead of time to make sure I was going to be home. More

by entirelysimple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
Print
Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Making a recall appointment shouldn’t turn into a project. We’re glad we could come to you, keep you updated, and make the whole thing easy from scheduling through completion. Thanks for letting us take care of it at home.

August 06, 2026

Thank you for coming to our house to take care of the recall. You went above and beyond. More

by THEDUTCHTOUCH2022
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
Print
Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

We’re happy we could bring the service to you and make the recall one less thing to work around. Thanks for letting us take care of it at your home, and for the kind words about the experience.

August 06, 2026

The service manager greeted me and immediately logged my vehicle in for service. He was courteous and professional. More

by CHRISKNAPP5012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
Print
Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

A good service visit starts the moment you pull in. We’re glad you were greeted right away, checked in quickly, and treated with courtesy throughout the process. Thanks for trusting us with your Ram.

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