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Brown's West Branch Ford, LLC

West Branch, IA

Overview
Employees
Reviews
Vehicles
4.9
107 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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305 Tidewater Drive

West Branch, IA

52358

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Showing 107 reviews

July 17, 2026

Great local service and support. It is also great that they are "Mustang Lovers". Would recommend them for all of your service needs. More

by GARY.BENSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Gary, we’re glad the local service and support have earned your recommendation. And as fellow Mustang people, we’ll happily take that compliment too. Thanks for trusting us with your Ford and for taking the time to share this.

July 16, 2026

Quick reliable service, valet service pickup and return to and from Iowa City. Excellent selection new and used cars. Thank More

by JOEARTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Being able to handle service without disrupting your day is exactly why we offer pickup and return. We’re glad the trip to and from Iowa City was smooth and that the service itself was quick and reliable. Thanks for continuing to trust us with your Ford.

July 15, 2026

No nonsense, Tim my salesman was very helpful and professional told me all I needed to know about the vehicle even went as far as to drive it and give me an honest opinion I drove two hours to West B More

by dtmclouth
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Sullivan
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Jul 15, 2026 -

Brown's West Branch Ford, LLC responded

Driving two hours for a vehicle is a big commitment, especially with a full day still ahead. We’re glad Tim was able to keep things straightforward, answer your questions honestly, and help get you on the road without wasting time. Thank you for making the trip to West Branch, and we hope you’re enjoying the truck!

July 14, 2026

Very knowledgeable about what they selling while answering any questions that I may have about the vehicle that I was interested in More

by bnaber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Sullivan
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Jul 15, 2026 -

Brown's West Branch Ford, LLC responded

Good questions deserve good answers, especially when you’re making a new vehicle decision. We’re glad the information was helpful and that you felt confident through the process. Thank you for choosing Brown’s West Branch Ford!

July 13, 2026

Very quick with service I was in and out with the works service in less than hour More

by kpiere6392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 14, 2026 -

Brown's West Branch Ford, LLC responded

In and out in under an hour is always a good service visit. We’re glad we could get The Works handled quickly and still make the visit feel easy. Thanks for stopping in and trusting us with your Ford.

July 09, 2026

Very good work, time was well spent, very accomodating, a very good group to work with. More

by mlagosmcandrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Sullivan
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Jul 14, 2026 -

Brown's West Branch Ford, LLC responded

Time well spent is a pretty good way to describe a service visit done right. We’re glad everything felt accommodating, efficient, and worth the trip. Thanks for trusting us with your Ford — we’re happy to help anytime.

July 08, 2026

Appreciated how thorough Matt was and the effort be took to find the car we needed. More

by bsaunders16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Shawver
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Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

Finding the right car takes some digging sometimes, and we’re glad Matt put in the effort to get you what you needed. Thanks for recognizing the extra care and for giving us the chance to help.

July 07, 2026

Pleased with the latest experience at Brown's. Our vehicle repair was delayed because of complications with another job but everything was explained and the repair was completed the same day. More

by kacrstover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Toma
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Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

We appreciate your patience while we worked through the delay. Every vehicle deserves the right time and attention, and we’re glad we could explain what was happening and still get your Jeep repaired the same day. Thank you for trusting us to take care of it.

July 07, 2026

Absolutely love my car! Great experience as always! Love dealing with Browns Ford and the Sullivans! More

by jqtbs1912
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sullivan , Alex Sullivan
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Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

Loving your new Ford is the best update we could ask for! We’re glad the experience was another good one, and Jeff and Alex will be happy to hear the shoutout. Thanks for continuing to work with us!

July 04, 2026

Service personnel always very easy to work with during my visit--definitely appreciate their help. More

by forsythsyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
Print
Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

Thanks for saying that. We know service visits aren’t always the most exciting part of owning a vehicle, so we’re glad we’ve been able to make things easy when you come in. We appreciate you trusting us to help.

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