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Brown's West Branch Ford, LLC

West Branch, IA

Overview
Employees
Reviews
Vehicles
4.9
107 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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305 Tidewater Drive

West Branch, IA

52358

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Showing 107 reviews

July 03, 2026

I love my new car. Thank you all so very much. I appreciate all your help in making my day! More

by sskriver19
Recommend Dealer
Yes
Employees Worked With
Matt Was excellent!
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Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

That’s the best part of what we do — helping someone drive away loving their new car. Matt will be happy to hear this, and we’re so glad we could help make your day. Thank you for choosing Brown’s West Branch Ford!

July 03, 2026

Very honest and friendly people, certainly recommended. They offered free car delivery (two hours trip) More

by enalabsi
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan, Alex Sullivan
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Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad we could be of service for the delivery! Jonathan, Jason, and Alex appreciate the recommendation, and it means a lot to hear the experience felt honest and friendly from start to finish.

July 02, 2026

In the years that I have been doing business with Brown's West Branch Ford I have never experienced anything but great service. More

by GTSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
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Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

Years of great service say more than any single visit could. We’re grateful you’ve continued to put your trust in Brown’s West Branch Ford, and we don’t take that kind of loyalty lightly. Jason and Alex appreciate the kind words, and we’ll keep doing our best to make every visit worth coming back for.

July 01, 2026

Great small town, family owned vibe. The work was done in a decent amount of time that was completely acceptable. More

by alszrx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
Print
Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad the visit had that small-town, family-owned feel. That matters to us, and it’s good to hear the timing worked well for you too.

June 30, 2026

Positive experience. Nice waiting area. Service was completed in a timely manner. Will be back. More

by SLAWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
Print
Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad your service visit was timely and comfortable while you waited. Thank you for your business, and we look forward to seeing you!

June 29, 2026

The staff at West Branch Ford is very courteous and friendly. They were able to service my car in a timely manner. Jane More

by Jane Molony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Sullivan
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Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad we could get your vehicle serviced in a timely manner and make your visit a friendly, courteous one. We appreciate you trusting us with your vehicle!

June 27, 2026

Well taken care of . Answered all my questions very pleased. Will buy from them again. More

by nascon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Shawver
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Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

Being willing to buy from us again is a great sign that the experience went the way it should. We’re glad Matt helped answer your questions and made sure you felt taken care of. We appreciate the chance to earn your business.

June 26, 2026

Training been using them for 4 to 5 yrs. Never unhappy with the service thanks More

by dkmjam5473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

Four or five years of never leaving unhappy is the kind of track record we work hard to keep. Thank you for sticking with us and continuing to trust us with your service. We appreciate it every time you come in!

June 26, 2026

I have always had an excellent experience with Brown’s and have been a repeat loyal customer for over 12 years! More

by JOHN.K.HANNA1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hanna, Rex Minor, Tim Figge
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Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

Twelve years of coming back says more than we ever could. Thank you for continuing to trust us over the years. Kim, Rex, Tim, and the rest of us appreciate your loyalty and always enjoy the chance to take care of you.

June 25, 2026

Easy to schedule an appointment for an oil change for my F-150. Oil change was quick. More

by AMILLER813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

Quick oil changes and easy scheduling are exactly what we hope for on routine service. Thanks for bringing in your F-150!

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