Bruce Bennett Nissan

12/14/09 Nissan North America 1 Nissan Way Franklin 12/14/09 Nissan North America 1 Nissan Way Franklin TN 37067 Dear Mr. Ghosn: I am sending you this letter to inform you that your good product n 12/14/09 Nissan North America 1 Nissan Way Franklin TN 37067 Dear Mr. Ghosn: I am sending you this letter to inform you that your good product name is being destroyed by some dealers who only want to take their consumers’ cash and deceive Nissan buyers by selling improperly-sized trucks with snow plows as “winter specials”. I speak specifically of Bruce Bennett Nissan. On 04/13/09 I bought Nissan TITAN SE 2009#IN6AA06C19N303627 with snow plow BOSS attached and have had problems with both the truck and Nissan customer service ever since. The trucks on display at Bruce Bennett Nissan are nice to look at as they are attractive and practical for northeast winters. So I thought, “Okay it would be nice to have a plow truck.”My mistake, because, oops, Nissan North America does not recommend the installation of a snow plow on this model of truck! I found this out when I got home and read the booklet to see why the plow switches where glued to the dash and not properly housed in the instrument panel like the factory installed switched. Now in a panic, I called the number listed in my Nissan owner’s manual only to be told that this discrepancy was between me and Bruce Bennett Nissan and that the National Nissan Corporation had nothing to do with it. The representative with whom I spoke did not care about the potential life-threatening issues associated with having a plow on a truck that is incapable of supporting it. The factory manual for my truck tells me that this plow may kill me or cause other problems (like death is not enough). Bruce Bennett Nissan did give me money back for the plow ,however, now I am literally forced into buying a truck that I bought for the purpose of plowing snow, that I cannot actually plow with. Bruce Bennett Nissan should have given me my money back for the entire purchase when informed of the compatibility issues regarding this model of truck with snow. When I asked this compensation, Bruce Bennett Nissan refused to honor my request. At this point in time, the truck shakes at all speeds. I brought the truck to Bob Furman at Bruce Bennett Nissan for an inspection wherein the tires were balanced. The truck was still shaking immediately upon my departure, so I brought the truck back to Bruce Bennett Nissan to have the tires re-balancer this visit ,I took a ride with Todd Bennett who also felt the shaking in the truck. Bob told me that two tires were out of round and the tires were re-balanced .After this re-balance, the truck was still shaking so, again ,I brought the truck back to Bruce Bennett Nissan and they replaced the two tires that were out of round. Unbelievably, the truck was, however, still shaking so I went to Town Fair Tire to get a second opinion and get the new tires balanced once again. The mechanic at Town Fair Tire told me that three tires were out of round! I then called Goodyear who agreed to replace the damaged tires following an inspection by Town Fair Tire. Town Fair Tire confirmed that indeed, now four tires were out of round, and/or the wheels themselves were bad. Goodyear for their part was happily willing to replace damaged tires for a fee, but considering that all four new tires had suffered inordinate damage relative to the life of the truck and the fees that I would have had to pay, I did not get the tires replaced at this time because the fault is almost certainly not that of the tires considering that all six tires that have been on this truck have subsequently suffered the same fate. I again brought the truck back to Bruce Bennett Nissan only to be told by Bob Furman that the tires where Goodyear’ s problem and that Bruce Bennett Nissan would not do the actual work of replacing the tires. At this point, I scheduled a meeting with Todd Bennett. Todd Bennett did not appear for this meeting I called and left a message with Annie Bennett and have yet to hear from anyone at Bruce Bennett Nissan since. I am horribly unsatisfied with the level of service I have received from Bruce Bennett Nissan. To add insult to injury, I found out after speaking with a shop worker at Bruce Bennett Nissan that the very truck I was sold was used to plow the yard of said dealership all last winter, accounting for the 108 miles on the odometer that were there when I initially received my ”new” truck. This truck poses a life-threatening risk to me, my passengers and any others on the road. Should any injury occur as a result of me driving this unsafe vehicle, I will hold Nissan liable for refusing to discuss this matter with me regardless of my repeated attempts at having the vehicle thoroughly and properly inspected. I believe that this truck is unsafe to drive because improper use of the truck before its official sale resulted in the aforementioned persistent wobble. I personally have never used the actual snow plow for fear of a fatal accident or crippling injury and therefore I am not responsible for this residual damage manifesting in the truck that I own currently. This truck was damaged from the very moment I purchased it. Bruce Bennett Nissan acted in a morally irresponsible fashion by selling me a truck that had been operated in a manner contrary to its stated intended purpose for an entire winter. Furthermore, said truck was sold to me as a package-deal”winter-special “with an unsafe snow plow attached. This package does NOT comply with Nissan safety regulations and the sale was under false pretenses from the start. All Nissan dealers are required to know thoroughly and comply wholeheartedly with all safety regulations regarding all equipment that is available for all Nissan models. Dealerships have a legal and moral responsibility to act according to all safety rules and regulations. Bruce Bennett Nissan knowingly sold me this truck under false pretenses with unsafe and potentially life-threatening equipment attached to it. This truck is a death-trap and I demand that I receive a new truck, or get my money back in full. It is outrageous that I should risk my life and the lives of my family and friends by being coerced into the purchase of a truck that was damaged before I ever even laid eyes on it and sold under false pretenses for a purpose for which it was never intended. This is shameful behavior aiming to take advantage of the unsuspecting consumer. I do hope that you will salvage your good name and fix this severe discrepancy by replacing this unsafe vehicle with one of comparable value and properly reprimanding deceptive dealers such as Bruce Bennett Nissan. I look forward to hearing from you within ten days. I consider this to be a reasonable amount of time to consider the circumstances and come to a solution that leaves us all satisfied. Sincerely, Tony Bonadies 9 Rae Lane Norwalk CT 06850 203-952-3443 tb7118@aol.com cc: B.B.B CH 12 News Scott Becker Hiroto Saikawa Nissan Attorney General’s Office Department of Motor Vehicles Department of Consumer Protection Norwalk Hoor More

After 20 years of Nissans, I will not visit again. Horrible high pressure sales. All I wanted was a test drive and some fair pricing so that I could compare to the other cars I was considering. 2 wa Horrible high pressure sales. All I wanted was a test drive and some fair pricing so that I could compare to the other cars I was considering. 2 wasted hours later, I had vague pricing, and had been told I had to "buy today" to get a "good" deal. I left the lot and called another car dealer I had visited and said "sign me up" for a car. More

My 2004 pathfinder has been leaking transmission fluid for over a year. They have attempted to fix it with no luck. The last time I brought the car in (May 2005) I was told that it was not leaking and m for over a year. They have attempted to fix it with no luck. The last time I brought the car in (May 2005) I was told that it was not leaking and my car was in "tip top" shape. I pulled out of the garage the next morning to find a new puddle of transmission fluid under my car and everyday since. I filed a lemon law case and Nissan America closed it because the dealer said there is nothing wrong with my car. Would never buy a another Nissan or recommend this dealership. More

Lies, lies, and more lies. Went in to trade-in my wife's car on a used Nissan Murano, 3 hours later, they didn't want to make the deal after lying about several minor things that I later found out to be inc car on a used Nissan Murano, 3 hours later, they didn't want to make the deal after lying about several minor things that I later found out to be incorrect (from the mouth of the dealership General Manager Todd Bennett). Then 2 days later, they call me and say, we can give you what you want for your trade-in. I say "write it up and fax it to me", they "slip-in" an extra $500 onto the purchase price, $300 for window etching that said "optional", and $300 Dealer Conveyance Fee (aka: pocket padding fee). I said no to the deal. 2 weeks later, they call again, "what'll it take to make the deal happen", I tell them to take off charges, they agree and I agree to come in. I drag my wife and 2yr old back down to the dealer for what was supposed to be a done deal, and after 30 minutes of them screwing around, we got suspicious. When confronted, they lied and said the car sold that morning (wanted to back out of the deal they agreed to), now a week later, they have it advertised as their weekly special. If you want to be played games with, lied to, and have your time wasted, take a trip to Bob Sharp Nissan. More