
Brunswick Auto Mart
Brunswick, OH
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I usually have an excellent experience at this location, guess today was an off day. Dropped my car off at 9:45 for service. Got a call at 1:30 stating that it needed new brake pads and front breaks and it guess today was an off day. Dropped my car off at 9:45 for service. Got a call at 1:30 stating that it needed new brake pads and front breaks and it would take an hour, no biggie. 2:30 appeared and my car wasn't finished. 2:45 appeared and I asked for an update, said they were just tightening up the last few bolts and it needed to be test drove so another 20 min. Pushing the time but okay. I could sense the tech I was working with was getting more stressed as the day went on and appeared annoyed when I was asking for updates and that the breaks needed to be done in an hour. Trying to be patient but I ABSOLUTELY needed to leave at 3:00 for an important appointment I had at 4:00, close to an hour away. Didn't leave the dealership until 3:30, forcing me to cancel and reschedule this appointment. Needless to say I was disappointed after today's service. Positive was I got 10% off my original service since I had a coupon, not the rest of the service I guess. We'll try again next time. More
They always make it easy. Whether its sales or service always top notch experience! Highly recommend Brunswick for all your automotive needs! Whether its sales or service always top notch experience! Highly recommend Brunswick for all your automotive needs! More
Jeff Harry & Rich Montegue are the best, and one of the most important reasons that for years I have been purchasing autos and having ALL my service needs handled by Brunswick Toyota most important reasons that for years I have been purchasing autos and having ALL my service needs handled by Brunswick Toyota More
Fantastic dealership ! Everyone is always friendly and ready to help. Stephanie even helped me when I had a question about my battery and my warranty. I will NEVER go an Everyone is always friendly and ready to help. Stephanie even helped me when I had a question about my battery and my warranty. I will NEVER go anywhere else! More
My salesman Ricardo made all the difference providing a great buying experience overall. Just awesome! He's turned me and my family into customer's of Brunswick Auto Mart for any vehicle purchase from now great buying experience overall. Just awesome! He's turned me and my family into customer's of Brunswick Auto Mart for any vehicle purchase from now on More