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Brunswick Auto Mart

Brunswick, OH

4.7
2,953 Reviews

3031 Center Road

Brunswick, OH

44212

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Showing 2,953 reviews

January 10, 2025

Service failed to reinstall glove compartment and left it in the back seat, there was damage to the driver side door that appeared to be from opening up against the wall, car, or pipe of some sort, Service a More

by francglavan
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon
Jan 23, 2025 -

Brunswick Auto Mart responded

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you have encountered. We strive to provide excellent service, and we understand how frustrating this must have been for you. We would like to learn more about your experience and address your concerns directly so that we can work towards a resolution. At your earliest convenience, please contact our General Manager, Charlie Dodds, at cdodds@brunswickautomart.com, so we can discuss this further. We hope to turn this experience around for you.

January 08, 2025

Service was fast, and Bailey Van Niel kept me informed via text. Free car wash too! More

by brbbwh21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Van Niel
January 08, 2025

Our salesman was courteous, professional and knowledgeable. The staff were great and the dealership is accessible. More

by Greg K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Owen Davison
January 08, 2025

When I called for my service appointment, I was booked fairly quickly. Appreciate they provide times that work around my schedule. More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Russell - great personality!!
January 03, 2025

Customer service was excellent and wait time was excellent, the delivery service was excellent. Very good service. More

by Lareatha1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas E. Russell
January 02, 2025

Jacob Witkiewicz was a great salesperson. This is our 3rd Subaru purchased from Brunswick Auto Mart. We are not disappointed. More

by pjbrghsr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacob Witkiewicz
December 31, 2024

I love Brunswick Auto Mart! The work was done efficiently and quick. I will continue to receive service here. More

by Arasaylie Byczek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Russel, Louis Deeb
December 27, 2024

Wonderful service Department, I always have all my work done at the Brunswick location. Sales Department great as well! Great job! More

by stpolakowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
December 26, 2024

My salesperson, Courtney Howe, is amazing. She is kind and always goes the extra mile to please. Brunswick Auto Mart is very Blessed to have her as an employee! I will always buy My SUV there More

by mspicel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Howe
December 26, 2024

I purchased a 2025 Dodge Ram August 31, 2024 check engine light came on September 11, 2024, Called my sales person Rob, I say i have a small problem he says your check engine light came on and te light came More

by Disappointed Dodge owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rob Langelier, Charlie (GM), Robert (Service manger), Lucas (Service Tech) Shreena ( Stellantis Rep)
Jan 02, 2025 -

Brunswick Auto Mart responded

Thank you for sharing your review with us. We understand how frustrating and disappointing this has been, and we sincerely apologize for the inconvenience and stress caused. We assure you that we have been working diligently to resolve the issue with your vehicle. While the manufacturer recommended continuing to drive the vehicle, we have provided you with courtesy transportation and kept you updated on the progress. We understand that the options presented so far have not met your expectations. Returning a new vehicle is a complex process and not as straightforward as returning a purchased item. The State of Ohio has arbitration guidelines, known as "Lemon Laws," which are designed to address such situations. We encourage you to consider this path as we continue to work towards repairing your vehicle. We appreciate your patience and understanding as we strive to find a resolution. If you have any further questions or concerns, please reach out to our General Manager, Charlie Dodds, at cdodds@brunswickautomart.com.

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