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Brunswick Auto Mart
Brunswick, OH
2,963 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,963 reviews
March 31, 2021
We dropped off our van for a manufacturer's recall. The Service Dept. representative asked if there was any other work I wanted done. I said no, not today. A short time later I received a call that accor Service Dept. representative asked if there was any other work I wanted done. I said no, not today. A short time later I received a call that according to the maintenance schedule and the mileage on the vehicle, the vehicle was due for new spark plugs, wires and coolant flush. The estimate for this additional work was $760.00. I was surprised at the cost quoted and declined the work. The additional work was not performed and the recall work was performed at no charge. The experience just left me with the impression that the Dealer Service Dept. was looking for a reason to perform additional work at an inflated cost when all I wanted done was the recall work. More
by JL
Employees Worked With
Cathy
March 29, 2021
Experience was pleasant as always. Chris Walsh was a pleasure to work with and made the buying process easy! Great Price on the vehicle we wanted! pleasure to work with and made the buying process easy! Great Price on the vehicle we wanted! More
by Wisegirlk12
Employees Worked With
Chris Walsh
March 28, 2021
This dealership literally changed the way I viewed dealerships! Eric Evele was absolutely amazing. He took time with me on the phone even before I came in to explore options. Ryan in the finance dept dealerships! Eric Evele was absolutely amazing. He took time with me on the phone even before I came in to explore options. Ryan in the finance dept was awesome too. Both Eric and Ryan made this a positive super exciting experience for me, and I am VERY grateful to them both. LOVE my new Mazda CX 30 More
by Kelleern2
Employees Worked With
Eric, Ryan
March 26, 2021
My salesman, Minville, was very nice and chill, no pressure from him to purchase. If I encounter a pushy salesperson, I'm usually inclined to leave and that didn't happen. pressure from him to purchase. If I encounter a pushy salesperson, I'm usually inclined to leave and that didn't happen. More
by sasycorp
Employees Worked With
Minville
March 26, 2021
Pretty disappointed in the service department. Dropped the car off to be serviced. We thought the transfer case fluid was leaking. When we dropped it off the service person right away said “i see you tune the car off to be serviced. We thought the transfer case fluid was leaking. When we dropped it off the service person right away said “i see you tuned your car. You know subaru wont cover this.” What was done to the car had NOTHING to do with the transfer case fluid. Pretty poor customer service when you start accusing the customer right off the bat before you even work on the car. Again, what was done to the car has nothing to do with the transfer case fluid!!! This is supposed to be under warranty. Probably wont ever go back to this dealership! More
by s.schaadt
Employees Worked With
Service
March 25, 2021
Staff was friendly, took care of the car quickly.And a Staff was friendly, took care of the car quickly. And a free car wash. Let me know as soon as they knew what needed to be done Staff was friendly, took care of the car quickly. And a free car wash. Let me know as soon as they knew what needed to be done More
by agerman1
Employees Worked With
The nude receptionist
March 25, 2021
Great and timely service - with a free car wash! Making an appointment was easy. The waiting area was comfortable and was well spaced. Beverages were off at no cost. an appointment was easy. The waiting area was comfortable and was well spaced. Beverages were off at no cost. More
by Tenapora
Employees Worked With
Can’t remember
March 23, 2021
Brunswick Subaru.....Great Service Department! I have always trusted them...Very professional and I am always treated with respect. I worked with John Cross on an issue and he was a tremendous help and always trusted them...Very professional and I am always treated with respect. I worked with John Cross on an issue and he was a tremendous help and very understanding of my problem...( even though I was wrong!.,)he explained every detail very well! I am very comfortable with all the personnel in the Service Department!., 5 Stars! More
by sstrew
Employees Worked With
John Cross and John Lapka
March 23, 2021
This is my second vehicle from Brunswick Auto Mart. I worked with Bob Barr in 2017 when I purchased a 2014 Town and Country and called Bob when I wanted to purchase a 2019 Pacifica. He explained he had worked with Bob Barr in 2017 when I purchased a 2014 Town and Country and called Bob when I wanted to purchase a 2019 Pacifica. He explained he had a few getting detailed and would let me know when they were ready. Bob called a few days later to inform me that they were on the lot. When my wife and I got to the lot Bob was working with another customer, he excused himself did some necessary paperwork and tossed us the keys for a test drive. Upon returning we negotiated the trade-in and price on the Pacifica. Bob walked us over to finance and while waiting we met with Rick Kinkoph who explained some add ons that could enhance the vehicle. Shortly after that, we met with Joe Suliks a Bussiness Manager who shopped our best financing option and walked us through an extended warranty recommendation. It was another good experience and would recommend purchasing your next vehicle starting with Bob and ending with Joe. More
by Subaruowner
Employees Worked With
Bob Barr, Rich Kinkopf, and Joe Suliks
