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Brunswick Auto Mart
Brunswick, OH
2,946 Reviews
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Showing 2,946 reviews
March 17, 2021
have bough 3 VW Atlas in last 2 years. took 2 for oil change. they did not offer / honor the coupon for 55.95. they charged 80 dollars. DO NOT GO THERE. go to valvoline or pennzoil or other quick oil c change. they did not offer / honor the coupon for 55.95. they charged 80 dollars. DO NOT GO THERE. go to valvoline or pennzoil or other quick oil change. PLUS..... they took over 1 hour for first car and 2 hours for the second car. SO IF YOU WANT TO WASTE TIME AND OVERPAY, BE MY GUEST. I WILL NEVER GO THERE AGAIN. More
by CarDriver
Employees Worked With
not sure - but not speedy
March 16, 2021
This is the third VW I have leased from Brunswick VW Dealership. I have worked with Kevin Hill each time and he has provided me with the best car buying experience I have ever had. He is fast, effici Dealership. I have worked with Kevin Hill each time and he has provided me with the best car buying experience I have ever had. He is fast, efficient and always finds me the best deal! I will be back!! More
by Nicole
Employees Worked With
Kevin Hill
March 15, 2021
THIS DEALERSHIP HAS A 5 STAR SERVICE DEPARTMENT ONLY!!!I THIS DEALERSHIP HAS A 5 STAR SERVICE DEPARTMENT ONLY!!! I TRIED CALLING FOR HELP ON ISSUES WITH MY PURCHASE, WAS TOTALY IGNORED BY ALL MANAGEMENT!! THIS DEALERSHIP HAS A 5 STAR SERVICE DEPARTMENT ONLY!!! I TRIED CALLING FOR HELP ON ISSUES WITH MY PURCHASE, WAS TOTALY IGNORED BY ALL MANAGEMENT!! LEFT VOICEMAILS, SENT EMAILS, CALLED , HAD THE GIRLS AT THE FRONT DESK WALK TO FIND ME HELP!!! IVE BEEN GOING TO BRUNSWICK AUTO FOR 20 YEARS, I PROBABLY WILL NOT GO BACK IF THE SAME PEOPLE ARE IN OF SALES, ADMIN DIVISIONS. THE SERVICE TEAM IS EXCELLANT. KIND, CARING, FRIENDLY-JOHN THE MANAGER IS ALWAYS HELPFUL AND ROBERT AND ROB VERY PROFESSIONAL. SO SAD THE WAY THE REST OF THE TEAM TREATS THE PEOPLE THAT PURCHASE HERE. AS I SAID, THE SERVICE DIVISION IS EXECELLANT...THIS REVIEW IS RELATED TO ALL OTHER AREAS. TIME TO CLEAN HOUSE...TOO MANY OLDER POEPLE THERE THAT DONT CARE ANYMORE. ANDY GANDA NEVER CALLED ME AFTER NUMEROUSE MESSAGES, LOST MY PAPERWORK, ETC. More
by Paulajo0802
Employees Worked With
ALL DEPARTMENTS
March 12, 2021
Best experience I have ever had. Professional, reliable and dependable, from the service department to the sales team. I will always purchase my vehicles from here! Never disappointed! and dependable, from the service department to the sales team. I will always purchase my vehicles from here! Never disappointed! More
by Tonya
Employees Worked With
Tony Williams
March 11, 2021
Excellent. Please consider removing my phone number for reminder calls. I received 3. As well as emails. I have it on my calendar, I don’t need to run to answer thinking there’s a problem. Please do all yo reminder calls. I received 3. As well as emails. I have it on my calendar, I don’t need to run to answer thinking there’s a problem. Please do all you can to stop the phone calls. Thank you. More
by lesiao
Employees Worked With
James
March 11, 2021
Overall I am satisfied with their service. They usually get me in and out there quickly. Be aware, however, the invoices or service orders can be misleading. The last time (prior to this one) when I brough get me in and out there quickly. Be aware, however, the invoices or service orders can be misleading. The last time (prior to this one) when I brought it in for 45K service, part of the service is tire rotation. When I got the vehicle back I checked and noticed the tires were NOT rotated. I mentioned this to the service rep and after measuring the tires he indicated that they always put the tires with the better tread life on the front, so in my situation since that was the case already, they did not rotate them. I accepted that since I did not get charged for a tire rotation, however, I DID mention to the service rep that they need to be more transparent with the invoices. Very misleading showing that the tires were rotated, but were NOT. This last time for the 50k service I explicitly told them to be sure to rotate tires even if it's not necessary. They indeed did. So just be aware of this. More
by a58corvette
Employees Worked With
Mike Callahan
March 10, 2021
This place is terrible. You asked me to write a review on 3 different websites on my experience, so that I will. Went there to get my car looked at because it was leaking fluid. Also mentioned that I ne on 3 different websites on my experience, so that I will. Went there to get my car looked at because it was leaking fluid. Also mentioned that I needed an oil change if there was time to get that done as well. Was told that they would call me before any work would be done. Dropped the car off at 8:00 am. I decided to call them at 2:00 pm to inquire the status. Was told that it was ready, the recall had been done and that I could pick the car up. I told the receptionist that I brought my car in because it was leaking fluid. She told me that she hadn’t flipped the page and that it was all taken care of, the cost was $52.50 and I could pick the car up at anytime. Got there and was ready to pay the amount and as I was reading over the paperwork I noticed a note that read – “Advise customer to reschedule for service”. NO ONE MENTIONED THAT MY CAR WASN’T FIXED! Thank God I read the paperwork. On top of them not calling me to even tell me my car was ready to be picked up, they failed to mention to me that it wasn’t even fixed! I find this lack of customer service completely unacceptable. PLEASE – look over your own paperwork, and also call around other dealerships/ mechanics for a better price. I did, and it saved me almost $200. AND much better customer service. More
by Not a Happy Camper
Employees Worked With
Receptionist
March 10, 2021
We bought a new outback at the end of February. Patrick was or salesman and he was personable and easy to deal with although we did not do a lot of haggling. We closed the deal with Matt. We told him up fr was or salesman and he was personable and easy to deal with although we did not do a lot of haggling. We closed the deal with Matt. We told him up front that we did not want a long term warranty but he wouldn’t let it go. In the end we bought the useless extended warranty because of his “double talk”. When we got home we realized it had added over 2000.00 dollars to our purchase price. The next day I tried to contact Matt to cancel that warranty. It took another full day before I was able to talk to him. Finally after another day he emailed me a cancellation form which I promptly filled out and faxed back. It took another full day for me to find out that he got the faxed cancellation. He did tell me after I had to call him that the cancellation would go through. I want a proof of the cancel More
by Marie
Employees Worked With
Patrick and Matt
March 08, 2021
Nice service rep that checked me in. Very quick service and nice waiting area. Also liked the free car wash. When I got home I noticed the rep only deducted $10 when my coupon said $20 off. Not pleased tha and nice waiting area. Also liked the free car wash. When I got home I noticed the rep only deducted $10 when my coupon said $20 off. Not pleased that they did not use my full coupon. More
by Jim
Employees Worked With
James Mcelwee
