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Brunswick Auto Mart
Brunswick, OH
2,942 Reviews
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October 18, 2020
Just leased my first Subaru at Brunswick Subaru from Matt Riley. It was a great experience! No pressure, no upselling, and altogether painless. I was impressed by the cleanliness of the dealership and the re Riley. It was a great experience! No pressure, no upselling, and altogether painless. I was impressed by the cleanliness of the dealership and the repair facilities. Everyone wore masks and observed social distancing, which is important to me since I am older and more at risk for Covid. I love my new car! My Crosstrek drives very smoothly and my only problem is keeping to the speed limit! And I loved getting a free set of car liner style winter mats along with the more traditional summer cloth mats. That's a nice touch! More
by Dodi
Employees Worked With
Matt Riley
October 15, 2020
My 2020 Subaru Outback has 22,500 miles. The Yokohama tires which are rated as 65K tires are cupped and need to be replaced. The service tech helped to explain my options with the tire manufacturer and tires which are rated as 65K tires are cupped and need to be replaced. The service tech helped to explain my options with the tire manufacturer and with Subaru America. LOVE the car, not so much the TIRES! More
by jcamper1
Employees Worked With
David
October 15, 2020
Back in June I had Brunswick Auto Mart put new tires on my Jeep. This past weekend I had to replace my wheel hub bearing, and I had a xxxx of a time getting the lug nuts off, breaking two lug nuts. I check my Jeep. This past weekend I had to replace my wheel hub bearing, and I had a xxxx of a time getting the lug nuts off, breaking two lug nuts. I checked the right front lugs, and I could not get them off. All of the wheels were over torqued. I called the Dealership to complain and asked for replacement lug nuts. I was told that the lug nuts couldn't be over torqued, because the mechanics use a torque wrench to tighten them to specifications, Bullsh!t. I was told to come into the dealership to verify that the lug nuts were over torqued, I did. After waiting an hour and forty five minutes they came and admitted that they were indeed over tightened. He told me that the lug nuts do corrode, and offered to sell me new ones. NO THANKS! They also claimed they replaced a rotor on my wife's car, which they charged us for and they didn't. I am done with Brunswick Auto Mart. More
by catnip4141
Employees Worked With
Dont know
October 13, 2020
A disappointing experience. I made an appointment so that BAM could fix a part on my vehicle that is allowing the driver’s side visor to fall out of the roof. About half an hour after I arrived for the appoi BAM could fix a part on my vehicle that is allowing the driver’s side visor to fall out of the roof. About half an hour after I arrived for the appointment, a service person came into the waiting room to tell me that they no longer had the part. Accidents happen, we’re all human. The frustrating part was that she attempted to blame me for the for the problem, saying - more than once - that I had waited too long to call. A simple apology for the mixup would have been super appreciated. She seemed to expect me to know how automotive part deliveries and returns work. More
by marybender11
Employees Worked With
Stephanie Buck
October 13, 2020
All very helpful and took care of my trade in on my lease very quickly. But I give a special shout out to Bill Cummings he did an excellent job. very quickly. But I give a special shout out to Bill Cummings he did an excellent job. More
by donnahenry
Employees Worked With
Bill Cummings
October 12, 2020
I had tire pressure problems and came to find that another vendor over inflated my tire to over 50 pounds! You corrected it and I was on my way in a short time. Always great service. another vendor over inflated my tire to over 50 pounds! You corrected it and I was on my way in a short time. Always great service. More
by Clmdoxie
Employees Worked With
David
October 10, 2020
They always take good care of my car. They are honest, professional and look out for me by telling me about rebates, recalls, etc. He even explained I was early for my oil change and didn't need it yet. V professional and look out for me by telling me about rebates, recalls, etc. He even explained I was early for my oil change and didn't need it yet. Very honest. I went in for my 45,000 and they replaced a piece that was overtightened for free. Good people. Been using them for over ten years and they support the local schools. More
by RJ
Employees Worked With
Jeff
October 08, 2020
I am a big believer in Brunswick Subaru. Their staff is always courteous and they give the impression that they really care about me and my vehicle. I find it very easy to make an appointment, a represent always courteous and they give the impression that they really care about me and my vehicle. I find it very easy to make an appointment, a representative meets me immediately when I pull into the service area, the paperwork is filled out quickly, the waiting room is comfortable, and when the work is done the representative gives me a full and complete report on the status of my car. This is a great dealership. More
by virgildominic
Employees Worked With
John
