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Brunswick Auto Mart
Brunswick, OH
2,963 Reviews
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March 10, 2020
TOOK ADVANTAGE OF MY 87 YEAR OLD MOTHER My mother just moved to Ohio in January and had to go to this Brunswick Auto Mart to change the address on her 2020 Toyota Corolla lease. She had just My mother just moved to Ohio in January and had to go to this Brunswick Auto Mart to change the address on her 2020 Toyota Corolla lease. She had just leased this car just 7 months earlier after her car was totaled in an accident last summer. My brother and I helped her pick out the car and also helped her with the paperwork after her accident. While at the Auto Mart in Ohio, she mentioned that she liked the Yaris better than the Corolla so a salesman (Jaime Nazario) decided to sell her a car so he could make money off of my 87-year-old mother who is basically deaf. She can't hear me when I'm yelling right in front of her so I'm sure she didn't hear anything the salesman told her. He did not take her for a test drive either. Just sold her a car for the commission. He was happy to turn in the 2020 Corolla with 5000 miles on it and charge her the $6000 negative equity. Oh, and also find her a "great" deal at 7.99% interest for EIGHT years! What a rip off. I know you can't "discriminate" based on age, BUT, you can do the right thing and let her know it was not a good deal. Also, she hates the car. She would have figured that out if the salesman would have taken her for a test drive. I called the sales manager and she was very rude. She didn't care about doing the right thing...just making a few bucks. KEEP YOUR PARENTS AND CHILDREN FAR AWAY FROM THIS PLACE!!! More
by NotHappy
Employees Worked With
Jaime A. Nazario
March 09, 2020
Excellent service by the team. Really enjoyed my time. Very well welcomed by the agent and done the services as per the booking schedule. waiting room was great with cookies and hot drinks. Very well welcomed by the agent and done the services as per the booking schedule. waiting room was great with cookies and hot drinks. More
by Praba
Employees Worked With
All the staff
March 06, 2020
I was truly pleased with every aspect of my experience buying from Brunswick Subaru. I honestly have never been more impressed with a dealership. I highly recommend them! buying from Brunswick Subaru. I honestly have never been more impressed with a dealership. I highly recommend them! More
by Dr Mann
Employees Worked With
Minville Thompson, Eli Elias
March 06, 2020
Excellent Customer Service When dropping of my Avalon for routine service, my wife called and indicated that she could not pick me up due to illness, I asked the agent if he cou When dropping of my Avalon for routine service, my wife called and indicated that she could not pick me up due to illness, I asked the agent if he could provide me with a loaner and he stated that he might be able to do better than that. Toyota serviced my vehicle and had me on my way in less than an hour. Now that's customer service. Thank you Toyota. Gerard T. Rybicki More
by grybicki
Employees Worked With
Male agent in service area
March 05, 2020
great visit Michelle was outstanding for me on my last visit, I had not had her help me in the past. She compliments your service department, in her professiona Michelle was outstanding for me on my last visit, I had not had her help me in the past. She compliments your service department, in her professionalism and great communication talents, she is areal credit too your company. Along with all your people ihave contacted in the past. More
by clebehms
Employees Worked With
Michelle service advisor handeled my visit she was a fine professional help too me, and very very efficient. e
March 04, 2020
Maintenance for Toyota Sienna Excellent staff and service all the way around. I was waited on promptly. The maintenance took about an hour which was great. I was in and out in exce Excellent staff and service all the way around. I was waited on promptly. The maintenance took about an hour which was great. I was in and out in excellent time. More
by Ftroy01
Employees Worked With
Not sure of his name I think it was Jeff
March 03, 2020
Vince helped my daughter by explaining the best options regarding her current lease and expedited her getting another lease. Bryan helped a lot also with setting up financing without any problem. The whol regarding her current lease and expedited her getting another lease. Bryan helped a lot also with setting up financing without any problem. The whole transaction went smoothly because of their expertise in executing their job. Well done and a big thanks to both of them. More
by nnmendoza53
Employees Worked With
Vince Romito, Bryan at financing I don’t remember his last name
March 03, 2020
Easy to work with and Svc Mgr Devin kept us up to date on service status. Also easy to setup service appointments online. Great dealership for sales and service. Have bought 16 cars from our Sales Rep Joe on service status. Also easy to setup service appointments online. Great dealership for sales and service. Have bought 16 cars from our Sales Rep Joel Cruz. We are always treated well Andover our Mazdas. More
by CorgiMom
Employees Worked With
Devin
March 03, 2020
They went over and beyond to help me. So thankful for their team. Very professional. Also made sure to give me knowledge to better my future with credit. their team. Very professional. Also made sure to give me knowledge to better my future with credit. More
by benjosty3
Employees Worked With
Jay Coates, Bryan (finance)
March 02, 2020
Lack of customer service When bringing vehicle in for issues, the service department is not willing to go above and beyond to find the problem of the issue, they just skim the When bringing vehicle in for issues, the service department is not willing to go above and beyond to find the problem of the issue, they just skim the top, and say there is nothing wrong, although it keeps occurring. When taking the vehicle to another dealership/service department, I am told that this is a problem and it should be taken care of More
by sleepy
Employees Worked With
Kathy
