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Brunswick Auto Mart
Brunswick, OH
2,949 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,949 reviews
February 28, 2020
The staff is very friendly and helpful.Great customer The staff is very friendly and helpful. Great customer service. My saleswoman Rhonda was extremely Helpful finding me what I was looking for. All The staff is very friendly and helpful. Great customer service. My saleswoman Rhonda was extremely Helpful finding me what I was looking for. All questions I had were answered More
by Smes417
Employees Worked With
Rhonda
February 25, 2020
I am always pleased whenever I take my car in for service. Rob at the service desk and Chuck Gyorok in sales have the best customer service skills. They make you feel like you’re the only one there. service. Rob at the service desk and Chuck Gyorok in sales have the best customer service skills. They make you feel like you’re the only one there. More
by Trock
Employees Worked With
Rob, Chuck Gyorok
February 24, 2020
Jeep repair Very efficient and very friendly! Scheduled and explained why I needed my car serviced. Got me scheduled for a time that worked. Couldn’t promise Very efficient and very friendly! Scheduled and explained why I needed my car serviced. Got me scheduled for a time that worked. Couldn’t promise how long it would take. Got my car serviced and out the door very efficiently. More
by Joanlaschinger
Employees Worked With
Cathy Moye
February 21, 2020
Jeep service is always professional.Rob took excellent care of my jeep and its needs. Nice guy very knowledgeable. Will ask for Rob again on my next service appointment! Thanks! care of my jeep and its needs. Nice guy very knowledgeable. Will ask for Rob again on my next service appointment! Thanks! More
by Greenidgurl23
Employees Worked With
ROB
February 20, 2020
After I applied for the Volkswagen Credit Card thru Volkswagen Brunswick, Ohio website, the next day I went to their service department to buy tires for my Volkswagen vehicle. After it was installed an Volkswagen Brunswick, Ohio website, the next day I went to their service department to buy tires for my Volkswagen vehicle. After it was installed and ready I told them about my approval and gave them my temporary account number to process payment, the lady who process payments said to me that they no longer honor Volkswagen credit card for payment. Not to mind you that I applied for this credit card thru their Brunswick Volkswagen website, I told the lady that I wanted to speak to the manager. The manager after a while came to me and said that “Supposedly” he took it off the website and it keeps coming back!!! Like really? That’s not my problem sorry! So he gave me this unfriendly look like he didn’t wanted me to be there and like pretty much to have another form of payment and leave. So I told the manager to the his service employee to put my old tires back and I will go to Ganley Volkswagen since they honor the Volkswagen credit card. I got no apologies from this manager or anyone to at the very least apologize for their error and for making me waste my time. Very disappointing dealership. I will never EVER DO BUSINESS WITH THIS PLACE AGAIN. The staff honestly was horrible and seem not to care for customers very much. More
by united762
Employees Worked With
Matt
February 19, 2020
I took my new Jeep in for an oil change and tire rotation. My car was finished within one hour. They accepted the oil change and tire rotation coupons which really helped with the price, They also performed a My car was finished within one hour. They accepted the oil change and tire rotation coupons which really helped with the price, They also performed a multi point inspection. The dealership charged us less than Valvoline would have charged us for the same service. Very friendly and professional staff. More
by cleveteach
Employees Worked With
Robert Fleming
February 19, 2020
Multi-point check saves the day Brought my Toyota Highlander in for scheduled maintenance and during the process of performing the multi-point vehicle check that comes with the servi Brought my Toyota Highlander in for scheduled maintenance and during the process of performing the multi-point vehicle check that comes with the service, they found a nail in one of my tires. Nail was removed, tire patched, and I was (safely) on my way. Service adviser also gave me useful information regarding some after market vehicle accessories available through the service department. More
by doclexus
Employees Worked With
Mike Callahan
February 19, 2020
Service with a smile We have been Toyota, and specifically Brunswick Auto Mart, customers for at least 15 - 20 years. We have bought probably 8 Toyotas within that time. We have been Toyota, and specifically Brunswick Auto Mart, customers for at least 15 - 20 years. We have bought probably 8 Toyotas within that time. We have worked with the same two salesmen which brings a level of confidence, as BAM retains their employees. Yesterday, I took in my Prius V5 in for it 50,000 maintenance. I had made another appointment at a different tire place for a set of new tires, but realized the deal Toyota had was just as good as the one I had arranged for. So canceled the one appointment and arranged to buy the tires from BAM. My service representative, Michael Callahan, realized I was waiting for the car and because the tires would not be in until later in the day, he arranged to provide me with a rental. Cindy Smith, the gal in charge of the rental department provided great service ... esp when I couldn't locate my insurance card, going the extra mile by helping me contact my insurance company and have the proof of insurance emailed to her. That is just one of many times I have been treated with kindness and courtesy at Brunswick Auto Mart. And that is why we continue to return year after year, car after car. Susie Gulick More
by susie.gulick
Employees Worked With
Michael Callahan, Cindy Smith
February 17, 2020
Oil Change Tire Rotation Typical service appointment. Car was completed on time. Went over other areas that were checked with no additional service required. Cost was very co Typical service appointment. Car was completed on time. Went over other areas that were checked with no additional service required. Cost was very competitive to 10 minute oil changes. Will continue to bring my car for service. Honest dependable and professional. More
by cjkais
Employees Worked With
Not sure
