
Brunswick Auto Mart
Brunswick, OH
Filter Reviews by Keyword
By Type
Showing 2,954 reviews
Great service Service advisor and service center did excellent work. Found problem with vehicle and repaired without charging.Could have been costly going anywhere Service advisor and service center did excellent work. Found problem with vehicle and repaired without charging.Could have been costly going anywhere else. Can't ask for any better service. More
Our sales rep Matt Dobson was very knowledgeable answered every question we had . He was professional. He listen to what we wanted and the price limit. I will recom Matt Dobson was very knowledgeable answered every question we had . He was professional. He listen to what we wanted and the price limit. I will recommend him and the Brunswick Auto mart. More
Best Service Writer in the business Rich is the best in the business. Always positive, friendly and diagnoses the service problem expertly! Awesome customer service and I will always rec Rich is the best in the business. Always positive, friendly and diagnoses the service problem expertly! Awesome customer service and I will always recommend Brunswick Auto Mart. More
Service not so great I have only brought my car to this dealership for all maintenance and repair (bought in 2012) and when I picked it up today it wasn’t washed. I feel I have only brought my car to this dealership for all maintenance and repair (bought in 2012) and when I picked it up today it wasn’t washed. I feel that it should be washed every time. I had a problem with tires they installed, and that was never fixed. They gave me an extremely high price for a cargo cover kit. I am disappointed because I have been a very loyal customer and they haven’t been helpful or reasonable lately. I am not sure if I will continue to have my car fixed and maintained here. More
very satisfied The airbag alarm was on my Volkswagon Jetta. Without an appointment, I brought my car in and received quick service. After determining the airbag wa The airbag alarm was on my Volkswagon Jetta. Without an appointment, I brought my car in and received quick service. After determining the airbag was safe, they reset the alarm and checked the battery, plus washed my car. I waited less than an hour and went home happy - there was no charge! More
Good, quick service The Toyota service department provides good courteous service. Informative personnel keep customers updated and the paperwork includes what was done a The Toyota service department provides good courteous service. Informative personnel keep customers updated and the paperwork includes what was done and what needs to be done... More
Sales experience Worst experience I have ever had. Purchased a new ascent left the dealer super excited. The next day I got a call from sales manager you need to come Worst experience I have ever had. Purchased a new ascent left the dealer super excited. The next day I got a call from sales manager you need to come back and sign a new contract we discounted your car $5000.00 to much , I advise will check my paperwork and stop after work. Decided not to go back called the sales manager for an explanation said if you can’t afford the car bring it back, asked for a written explanation mailed to me, received pics of the contract with a message saying we charge you for the wrong car got a limited and charge for standard $10,000.00 difference. Had to get a attorney, error was they discounted my trade 6500. Twice, I think they were deceitful and try to take advantage of 2 Hispanics, they never apologize for all the inconvenience , worst customers experience ever. More
Stay Away! I inquired about a New Ram 1500 lease over the phone as i live an hour away from the dealer. I expressed that i would not be able to make it to the d I inquired about a New Ram 1500 lease over the phone as i live an hour away from the dealer. I expressed that i would not be able to make it to the dealership until the following week. The finance manager asked for $500 to "hold" the truck we were discussing until i could come down so, I reluctantly in a knee jerk reaction in fear of losing the deal provided my credit card information and they charged me $500. In the meantime i was offered a better deal and leased a new Ram from a different dealership. I contacted Brunswick Auto Mart and asked for a refund. I was told the payment was non refundable. Keep in mind that this transaction took place over the phone. There was no meeting of minds, I never stepped foot in the dealership, I never signed anything. At the time of this writing. I have not received a receipt nor literature stating company policy about refunds. The only proof i have is the transaction listed on my bank statement. I spoke with every manager in the dealership just shy of the owners. They would not provide a refund but instead suggested that the $500 could be used toward a sale or parts, but only for 12 months.I felt that this was a strong arm tactic to get me to do business involuntary. They even went as far to suggest i send a friend or family member down and the $500 would be applied to a deal with whomever I refer! Outrageous! More
great place Very helpful, friendly service. On time and pleasant wait. Excellent service from start to finish. Could not be better! Rich did a great job of mak Very helpful, friendly service. On time and pleasant wait. Excellent service from start to finish. Could not be better! Rich did a great job of making me feel that everything was taken care of properly. More
Engine trouble Car has been to Subura four times they can never find what's wrong with it,when driving it goes to stall pullover wait then it's ok.they had it for 4 Car has been to Subura four times they can never find what's wrong with it,when driving it goes to stall pullover wait then it's ok.they had it for 4 days no one called it had sat there two days no one called,and this has happened after a crash with a deer we feel it might be some kind I'd sensor.i wouldn't recommend this dealer ship all they want to do is sell you a new car or find something else you should do to your car More