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Brunswick Auto Mart
Brunswick, OH
3,253 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,253 reviews
March 02, 2020
Lack of customer service When bringing vehicle in for issues, the service department is not willing to go above and beyond to find the problem of the issue, they just skim the When bringing vehicle in for issues, the service department is not willing to go above and beyond to find the problem of the issue, they just skim the top, and say there is nothing wrong, although it keeps occurring. When taking the vehicle to another dealership/service department, I am told that this is a problem and it should be taken care of More
by sleepy
Employees Worked With
Kathy
February 29, 2020
Great experience throughout entire vehicle purchase. Salesman Bob Barr phenomenal! Dealership overall clean organized spaces. Finance rep detailed and offered additional long term warranties. Thank you Salesman Bob Barr phenomenal! Dealership overall clean organized spaces. Finance rep detailed and offered additional long term warranties. Thank you Brunswick Auto Mart. More
by Fairchildc
Employees Worked With
Bob Barr
February 28, 2020
I have been a customer with Toyota’s for years. Always have great experiences with both sales and service. Shout out to Joe Kolasinski for excellent customer service this last round! Truly appreciate the have great experiences with both sales and service. Shout out to Joe Kolasinski for excellent customer service this last round! Truly appreciate the honesty and respect. More
by dnelson
Employees Worked With
Joe Kolasinski and finance guy
February 28, 2020
The staff is very friendly and helpful.Great customer The staff is very friendly and helpful. Great customer service. My saleswoman Rhonda was extremely Helpful finding me what I was looking for. All The staff is very friendly and helpful. Great customer service. My saleswoman Rhonda was extremely Helpful finding me what I was looking for. All questions I had were answered More
by Smes417
Employees Worked With
Rhonda
February 25, 2020
I am always pleased whenever I take my car in for service. Rob at the service desk and Chuck Gyorok in sales have the best customer service skills. They make you feel like you’re the only one there. service. Rob at the service desk and Chuck Gyorok in sales have the best customer service skills. They make you feel like you’re the only one there. More
by Trock
Employees Worked With
Rob, Chuck Gyorok
February 24, 2020
Jeep repair Very efficient and very friendly! Scheduled and explained why I needed my car serviced. Got me scheduled for a time that worked. Couldn’t promise Very efficient and very friendly! Scheduled and explained why I needed my car serviced. Got me scheduled for a time that worked. Couldn’t promise how long it would take. Got my car serviced and out the door very efficiently. More
by Joanlaschinger
Employees Worked With
Cathy Moye
February 21, 2020
Jeep service is always professional.Rob took excellent care of my jeep and its needs. Nice guy very knowledgeable. Will ask for Rob again on my next service appointment! Thanks! care of my jeep and its needs. Nice guy very knowledgeable. Will ask for Rob again on my next service appointment! Thanks! More
by Greenidgurl23
Employees Worked With
ROB
February 20, 2020
After I applied for the Volkswagen Credit Card thru Volkswagen Brunswick, Ohio website, the next day I went to their service department to buy tires for my Volkswagen vehicle. After it was installed an Volkswagen Brunswick, Ohio website, the next day I went to their service department to buy tires for my Volkswagen vehicle. After it was installed and ready I told them about my approval and gave them my temporary account number to process payment, the lady who process payments said to me that they no longer honor Volkswagen credit card for payment. Not to mind you that I applied for this credit card thru their Brunswick Volkswagen website, I told the lady that I wanted to speak to the manager. The manager after a while came to me and said that “Supposedly” he took it off the website and it keeps coming back!!! Like really? That’s not my problem sorry! So he gave me this unfriendly look like he didn’t wanted me to be there and like pretty much to have another form of payment and leave. So I told the manager to the his service employee to put my old tires back and I will go to Ganley Volkswagen since they honor the Volkswagen credit card. I got no apologies from this manager or anyone to at the very least apologize for their error and for making me waste my time. Very disappointing dealership. I will never EVER DO BUSINESS WITH THIS PLACE AGAIN. The staff honestly was horrible and seem not to care for customers very much. More
by united762
Employees Worked With
Matt
February 20, 2020
Multi-point check saves the day Brought my Toyota Highlander in for scheduled maintenance and during the process of performing the multi-point vehicle check that comes with the servi Brought my Toyota Highlander in for scheduled maintenance and during the process of performing the multi-point vehicle check that comes with the service, they found a nail in one of my tires. Nail was removed, tire patched, and I was (safely) on my way. Service adviser also gave me useful information regarding some after market vehicle accessories available through the service department. More
by doclexus
Employees Worked With
Mike Callahan
