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Brunswick Auto Mart
Brunswick, OH
3,082 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,082 reviews
July 26, 2019
service is it right to stay one hour and 50 minutes for rotating wheels? then, the agent came to tell me about the front brake and the cost to fix!!!!!! I us is it right to stay one hour and 50 minutes for rotating wheels? then, the agent came to tell me about the front brake and the cost to fix!!!!!! I used a coupon of $20.00 on that day. for rotating the wheels but I refused to stay longer to fix the brake. This is not the first time this happened. Previously, one time, I spent almost 3 hours for an oil change. the agent went to lunch and forgot about me and he told me that he forgot to ask someone else to take care of my car. I bought 3 cars from this dealer and I feel that few employees do not appreciate that. Although the majority of sales personnel offer help, one of them ignored me when I asked him a question. One time the problem was not solved and the agent wanted to charge me again, I raised my concern to the manager of the service department, he offered to fix my car for no cost. I believe the management staff are amazing. and they take action when employees cause a problem. More
by Samuel
Employees Worked With
I do not want to post his name online
July 25, 2019
Confused I love Brunswick Subaru but I went for service because my brake light came on. I knew I needed front brakes after all I replaced my back brakes awhile I love Brunswick Subaru but I went for service because my brake light came on. I knew I needed front brakes after all I replaced my back brakes awhile ago. I don’t drive my outback a lot my 2014 only has 46,000 miles on it. I started driving for LYFT In January so a lot of those miles came just recently. on my last visit they informed me I needed back brakes also. I replaced them in November of 2017 and they only have 16,000 on them so I’m disappointed that they can’t explain what happened to them. I’m a little leary going back. After all I thought all I needed is front brakes because whenever I was there for oil changes they only told me about my front brakes, but told me I had a few more months before replacing them. Well to make a long story short I felt I should get more then 16,000 miles on my back brakes. Other then that I’ve never had any other questions pertaining to them. More
by shorties
Employees Worked With
I don’t know his name
July 25, 2019
trustworthy, dependable, courteous The service is prompt, no surprises in work or billing, paperwork reflects what has been done and any future needs that may arise (tires by winter). S The service is prompt, no surprises in work or billing, paperwork reflects what has been done and any future needs that may arise (tires by winter). Schedule is accommodating to my schedule and options for scheduling including on line which is convenient. Staff always friendly answers any questions. More
by Jon44857
Employees Worked With
not sure
July 24, 2019
No Follow-up I have purchased my last 3 cars from Brunswick Toyota with a different sales person, when I came in on July 3rd. I was told he moved to a different de I have purchased my last 3 cars from Brunswick Toyota with a different sales person, when I came in on July 3rd. I was told he moved to a different dealership and Rhonda would help us. After 3 weeks of back and forth with Rhonda I still don't have a price of what that vehicle would cost. I purchased my new Highlander from Metro Toyota, 2 hours after I walked in I drove away with my new car. they just lost a loyal customer because of NO FOLLOW-UP! More
by Dana
Employees Worked With
Rhonda Bruchac
July 24, 2019
Ascent 2019 Steve Ali was great to work with. Met all my needs and price. This is my 2nd purchase from Brunswick Auto Mart. The process was easy! Steve Ali was great to work with. Met all my needs and price. This is my 2nd purchase from Brunswick Auto Mart. The process was easy! More
by Momcar
Employees Worked With
Steve Ali
July 23, 2019
Jeep would not start I called the dealer and they had my Jeep towed to the Brunswick Auto Mart. The tow truck was at my house in less than 20 minutes. They looked at my Je I called the dealer and they had my Jeep towed to the Brunswick Auto Mart. The tow truck was at my house in less than 20 minutes. They looked at my Jeep and had it repaired in no time at all. Service man let me know when it was completed. Very good service. More
by Mark
Employees Worked With
Service Department
July 23, 2019
Needed information I went to the service desk for some information. . The service manager was very helpful. She gave me the information needed and saw to it that my pur I went to the service desk for some information. . The service manager was very helpful. She gave me the information needed and saw to it that my purchase was handled efficiently. More
by Prius owner
Employees Worked With
Don't remember
July 22, 2019
Pleasant Experience Went in to just look and came out with what we wanted. It was our first time leasing and they did a great job explaining the process with us. Went in to just look and came out with what we wanted. It was our first time leasing and they did a great job explaining the process with us. More
by fivereed
Employees Worked With
Bill Hawkins
July 22, 2019
Amazing service every time This is the 2nd car in 6 months that we’ve gotten from Brunswick Auto Mart. Fastest and easiest car buying experience ever. Sam Huston is an awesome a This is the 2nd car in 6 months that we’ve gotten from Brunswick Auto Mart. Fastest and easiest car buying experience ever. Sam Huston is an awesome and knowledgeable salesman! Totally recommend! More
by randt1
Employees Worked With
Sam Huston
July 22, 2019
Good buying experience. William Hawkins was very helpful. I do not enjoy looking for cars but it wasn’t so bad with him helping us. I would go back and see him if I need anot William Hawkins was very helpful. I do not enjoy looking for cars but it wasn’t so bad with him helping us. I would go back and see him if I need another one. Thanks. More
by Kusch
Employees Worked With
William Hawkins
