
Brunswick Auto Mart
Brunswick, OH
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purchased a new Toyota Highlander My wife and I needed a new vehicle, and we've had great experiences with Toyotas. The two Tercels lasted for 14 and 12 years, respectively (and I res My wife and I needed a new vehicle, and we've had great experiences with Toyotas. The two Tercels lasted for 14 and 12 years, respectively (and I resold for good amounts). Our 2003 Highlander is still on the road and in mint condition. We worked with Joe Jiamachello. Great guy. He gave good advice on features, helped us compare models, and was able to take us directly to what we wanted. No heavy pressure. Got a good deal. Paperwork was easy. Knocked it off quickly on a Tuesday, went to the bank on Wednesday and drove home on a Thursday (after he gave us the "how to" information for all the features - and there are a lot of goodies). More
Great customer service The customer service provided at the Toyota service center has always been outstanding. I’ve been bringing my leased Toyotas here for the past 15+ ye The customer service provided at the Toyota service center has always been outstanding. I’ve been bringing my leased Toyotas here for the past 15+ years. I am past the 2 yr mark in my current lease, so there was maintenance charge for this visit. The only reason for the - 1 star is that I had a coupon for $79.95 which was used, but there was an additional charge of about $5 on the invoice besides the sales tax that was just marked “misc” but had no supporting detail anywhere on the invoice. Not something I would drive back to the service department to ask about, but you should make sure all “misc” fees have some reference within the invoice. More
The Best car purchase experience ever! Just picked up my New 2019 Toyota Highlander from Brunswick Toyota. Joe was my salesman. His knowledge and willingness to show me multiple cars made i Just picked up my New 2019 Toyota Highlander from Brunswick Toyota. Joe was my salesman. His knowledge and willingness to show me multiple cars made it so much easier for me to make up my mind on which Vehicle To purchase. His no BS approach was much appreciated. I was in and out of the dealership in no time. Thank You Joe! More
Thank you for taking my jeep in for service within 30 minute My 2019 jeep had an oil leak and they got me in within 30 minutes and had the car fixed and I was out the door with a smile. Thank you so much for you My 2019 jeep had an oil leak and they got me in within 30 minutes and had the car fixed and I was out the door with a smile. Thank you so much for your prompt attention to my issue. More
Recent Service I was scheduled for service on November 14, 2018 at 8:45. I was greeted timely and the service personnel were great. They were able to perform the 3 I was scheduled for service on November 14, 2018 at 8:45. I was greeted timely and the service personnel were great. They were able to perform the 30,000 mile checkup in a timely manner. While I was there I was able to have the staff sign me up for the extended service warranty that will take me through 50,000 miles. I now feel comfortable that I will be able to continue to use Brunswick Toyota for my service needs through 50,000 miles knowing that the work will be done professionally with no problems. More
Service Manager Anthony Scichitano is the BEST!! Need appointment for service with my 2017 Ram 2500 truck pulled into a very nice clean and friendly environment greeted from multiple people and thank Need appointment for service with my 2017 Ram 2500 truck pulled into a very nice clean and friendly environment greeted from multiple people and thanking me for bringing my truck in for service even though I didn't purchase it at this dealership all services were completed the first time correctly even got to meet the tech that worked on my vehicle John Womsgon he was able to explain what was done and was very professional about it. Overall expectations were exceeded very pleased will let friends and family know to see BAM for all future purchases and service needed More
Excellent experience again . Have purchased several times from Dave Miller. Everyone is very friendly. Transaction was fast and what we discussed on the phone. Definitely wor . Have purchased several times from Dave Miller. Everyone is very friendly. Transaction was fast and what we discussed on the phone. Definitely worth the drive! More
car not done on time Had a 7:45am appointment so I dropped car off the night before. Oil change and tire rotation. I called at 11:00am to ask if the car was finished and w Had a 7:45am appointment so I dropped car off the night before. Oil change and tire rotation. I called at 11:00am to ask if the car was finished and was told it would be another 30 minutes. I was originally told the service would take one hour and they would call me when finished. They did neither. More
Excellent Service at Brunswick VW Jeff in Service was outstanding! Patient, excellent listener. Problem solver. Committed to customer service. I have a new VW Jetta. The car was p Jeff in Service was outstanding! Patient, excellent listener. Problem solver. Committed to customer service. I have a new VW Jetta. The car was parked, and someone side swiped the car causing damage to rear of vehicle and door handle. Another Body Shop made the repair, and the car looked good as new. However, when I drove away, a "Defective Key" warning indicator appeared on instrument cluster. The Body Shop was unable to repair. Jeff listened carefully and had the tech take apart the door handle and reinstall correctly. No charge and my car was washed. Plus the dealership was clean and the people were friendly. More
service department Thank you to the staff at the service department for getting my oil change, tire rotation and the recalls done in a very timely manner on my ram 1500 Thank you to the staff at the service department for getting my oil change, tire rotation and the recalls done in a very timely manner on my ram 1500 More