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Brunswick Auto Mart
Brunswick, OH
2,941 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,941 reviews
April 30, 2024
Since 2010, I have purchased two Chrysler Town & Country minivans from Brunswick Auto Mart. Each time, I received a terrific deal --- without any annoying high pressure sales tactics. It is a real pleasure minivans from Brunswick Auto Mart. Each time, I received a terrific deal --- without any annoying high pressure sales tactics. It is a real pleasure taking my car in for regular service. Every employee that I have ever spoken with has great customer service skills. My experiences lead three family members into buying new cars from Brunswick Auto Mart. Numerous friends patronize this dealer for both new and used cars. Everyone speaks highly of the service department. My April 2024 service on my 2022 Mazda once again demonstrated Brunswick Auto Mart strives to please its customers. More
by Denny7710
Employees Worked With
Devin Rupert, Svc. Advisor
April 30, 2024
Helpful and knowledgeable. My salesman Matt helped me for months to get to the place that I could get my new car. He coached me every step of the way. My salesman Matt helped me for months to get to the place that I could get my new car. He coached me every step of the way. More
by mmmx6
Employees Worked With
Matt Dobson
April 27, 2024
This is the first time I have been disappointed in the service provided at the Brunswick Auto Mart Service Center. My Subaru has 215k miles and I was taking in on a trip to South Carolina, and due to its service provided at the Brunswick Auto Mart Service Center. My Subaru has 215k miles and I was taking in on a trip to South Carolina, and due to its age there was a lot of noise when driving which I believed was the muffler. I took it in and they did a safety check and $2,100 later after replacing the bearings and brakes the noise issue was fixed;. however during their safety inspection they found the frame had begun to rust but I was told, prior to authorizing the repair, that at this time it was not a safety concern. On the way home from South Carolina my dashboard lit up, but we made it home and I again took my car into the dealership to have it diagnosed. I'm now told that the rust on the frame makes the car unsafe to drive and it needs a new frame. If its unsafe to drive now 1 day after returning from South Carolina, it was unsafe to drive before I drove 1,300 miles to South Carolina putting myself and 3 friends at risk. I'm upset about the $2,100 I put into a car 7 days ago that I can no longer drive, but I'm horrified at the thought of what could have happened. Had I known it was unsafe to drive I could have used the $2,100 as a downpayment on a new car. Not at all happy about the entire situation and experience. As I mentioned, this is the first time I've disappointed with their service. I would still recommend them based on prior experiences, but this is definitely a first strike against them. They get one more. More
by Scott Miller
Employees Worked With
technicians
April 26, 2024
We have purchased three vehicles in the last 6 months and the process to purchase them was very easy and we had an excellent sales person. One of the cars went in for an oil change and tire rotation and the the process to purchase them was very easy and we had an excellent sales person. One of the cars went in for an oil change and tire rotation and the vehicle was serviced in a timely manner and the service technicians were very professional More
by emerald1362
Employees Worked With
Ramiz Abujaradeh
April 25, 2024
Type Maintenance plan to owner, vehicle is not attached to scheduler allowing easier payment transactions. Had to looked up each and every time brought in. to scheduler allowing easier payment transactions. Had to looked up each and every time brought in. More
by smyth8574
Employees Worked With
Unknown
April 23, 2024
Chris the service Tech that took care of me did an excellent job on resolving my problem. I always try to get with him on any issues I have with my car. He is always very accommodating. excellent job on resolving my problem. I always try to get with him on any issues I have with my car. He is always very accommodating. More
by Joesans052
Employees Worked With
Just Chris
April 20, 2024
I was not happy at all with service this time. In the past I have been pleased with the gentlemen who've helped me by explaining the service and giving me a coupon. This time I was totally thrown In the past I have been pleased with the gentlemen who've helped me by explaining the service and giving me a coupon. This time I was totally thrown by hearing I had to spend almost $400 on a car with only 30,000 mi. And asked more than once about the necessity of new filters, etc. the young woman was rude and insulting, just repeating "it's in the book you got" as if I would have looked up what a 30,000 check included before arriving. I've decided not to come back all the way to your dealership again as I believe I would get better advice in an auto shop near me. I feel I was ripped off. More
by Nancy
Employees Worked With
Not sure of name. She never told me and I I'd not notice her name tag.
