Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Brunswick Auto Mart
Brunswick, OH
2,953 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,953 reviews
April 02, 2024
February 26th visit to get an ongoing issue with the radio system resolved. It’s 34 days later and it’s still not resolved. Dealer states service area tech rep is aware of this with multiple VW’s, yet radio system resolved. It’s 34 days later and it’s still not resolved. Dealer states service area tech rep is aware of this with multiple VW’s, yet….here I sit, still awaiting a resolution. And this isn’t just a one-off issue, as I’ve been dealing with this since October 2023. I think this should tell you my current opinion of VW. Due to a lack of follow up, coupled with the fact that I’ve called multiple times in the past for service, only to get directed to a voicemail that doesn’t get returned, I’ve grown weary of Brunswick VW. And it’s a shame, since I always had good service on my 3 prior VW’s. More
by Scvfan43
Employees Worked With
Tom
April 02, 2024
Rob in service went out of his way to make sure my truck was properly fixed. Treats his customers with respect and is easy to talk to. Brunswick auto should be thankful that he is there to represent their c was properly fixed. Treats his customers with respect and is easy to talk to. Brunswick auto should be thankful that he is there to represent their company! Thank you Rob! More
by Jules0914
Employees Worked With
Rob
April 01, 2024
SUPER friendly people! Stopped in on a freezing, windy winter day, but despite the cold I was greeted outside and helped find the person I was looking for. Every person ins Stopped in on a freezing, windy winter day, but despite the cold I was greeted outside and helped find the person I was looking for. Every person inside the dealership spoke to me, made eye contact, asked if I needed anything. These folks know how to treat people! More
by Rani
Employees Worked With
Zack. Ramiz, Matt, and Jake
March 29, 2024
Was in for my first service on my 2024 Crosstrek. Busy service department but still had us done and out well within the scheduled time. Super friendly and efficient. Comfortable waiting area. Tha Busy service department but still had us done and out well within the scheduled time. Super friendly and efficient. Comfortable waiting area. Thank you. More
by dabos
Employees Worked With
can't remember
March 28, 2024
Kevin Moore at Brunswick Automart was excellent! He was informative, friendly (but not pushy) and swift! Leasing my 5th Jetta was a breeze! He was informative, friendly (but not pushy) and swift! Leasing my 5th Jetta was a breeze! More
by sarahmercedes1
Employees Worked With
Kevin Moore
March 28, 2024
Great service and great job every time. Stephanie always makes sure everything works well and she will always guide me through the process. Great service all around Stephanie always makes sure everything works well and she will always guide me through the process. Great service all around More
by dimitrilutter
Employees Worked With
Stephanie buck
March 26, 2024
Worked with Ramiz to get my Wife the car she’s always wanted. Brunswick gave us the best deal in twin, processed everything seamlessly and were exceptionally polite along the way. Would recommend anyone wanted. Brunswick gave us the best deal in twin, processed everything seamlessly and were exceptionally polite along the way. Would recommend anyone looking for a Subaru to reach out to Ramiz at Brunswick Subaru. More
by jwilde
Employees Worked With
Ramiz
March 25, 2024
Subaru, Crosstrek and I have yet to drive it because of engine light problem. It has been in the service department three weeks now not happy about the communication with the service department or the sale engine light problem. It has been in the service department three weeks now not happy about the communication with the service department or the salesman who sold me the car. This is absolutely ridiculous for a brand new 2024 car to have these issues that are not fixable. First service was 3 days with the car. They claim the gas cap was not sitting properly, 2 1/2 hours later . Took the car home and 2 days after that engine light went on and computer failed. Took it back to service. Three weeks now and I still don't have the car. This is absolutely ridiculous for a band new car to have issues . Guess I bought a Lemmon. Trying to resolve this with Subaru Advocacy Support. Not happy with Brunswick Auto or the salesman who sold me this car. More
by Rickiflex
Employees Worked With
Keith rivers
