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Brunswick Auto Mart

Brunswick, OH

4.7
2,940 Reviews

3031 Center Road

Brunswick, OH

44212

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Showing 2,940 reviews

July 24, 2023

They are always ready to help even without an appointment when a customer comes in unexpected. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon
July 24, 2023

My family always purchase cars from this dealership, even if it is a good drive away for us. Service and product are consistently exceptional. Our rep Ryan Cooke was just amazing. He made sure our experienc More

by alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Cooke
July 23, 2023

Your service is beyond expections// Rob service attendant is the best in Jeep service. Great servicr More

by raydepierorsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
July 22, 2023

i am treated like a family member every time i go there and Cathy Moye always takes good care of me More

by hunt357mag1
Recommend Dealer
Yes
Employees Worked With
Cathy Molye Karen Berval
July 22, 2023

The “service” customer service is not good. They don’t care about my concerns and seem to me brush off. Every time I go to this dealership an issue arises and then they always tell me nothing i More

by sirchendana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the name
Jul 27, 2023 -

Brunswick Auto Mart responded

Thank you for sharing your feedback regarding your experience with our customer service. We sincerely apologize for any inconvenience caused and the impression that your concerns were not taken seriously. We strive to provide excellent service to all our customers, and we deeply regret if we fell short in your case. We would greatly appreciate the opportunity to address your concerns in a more personalized manner. Please contact our General Manager, Charlie Dodds, at cdodds@brunswickautomart.com at your earliest leisure to discuss your experience further and work towards a resolution that meets your satisfaction. We hope to have the chance to regain your trust and improve your experience with us. Thank you.

July 21, 2023

The service manager, John Cross, was very professional and courteous in taking care of my Forester issue. More

by EJ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cross, James McElwee, David Dang
July 20, 2023

They are friendly, courteous and genuinely take pride in their work and dealership. Management excels in helping them. More

by Allandivis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy service
Jul 21, 2023 -

Allandivis responded

The absolute best place to buy a car. Andy and his staff is first class. Great team!

July 20, 2023

The service manager,Rich, and tech are outstanding. They are both professional, knowledgeable, courteous. The workmanship I never need be concerned about. It’s always been top notch. It’s difficult for More

by Ruthielynch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich & tech
July 19, 2023

Very pleasant experience buying a car at brunswick subaru and Ramiz is quite knowledgeable with his salesmanship. More

by rstout8832
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ramiz
July 18, 2023

The whole car buying experience would have been great if everyone was on the same page. The saleswoman called 2 days after we had already bought a car asking if we were still interested. I had a 815 credit More

by dashtree
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don't remember her name
Jul 20, 2023 -

Brunswick Auto Mart responded

Thank you for bringing the miscommunication and credit score inquiries to our attention. We sincerely apologize for any inconvenience this has caused you and assure you that we are taking immediate action to address the issue and improve our processes to avoid similar occurrences in the future. We would be grateful for the opportunity to speak with you directly and work towards improving your experience with us. Please do not hesitate to contact our General Manager, Charlie Dodds, at cdodds@brunswickautomart.com, at your earliest leisure to discuss this matter further. We appreciate your time.

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