Brunswick Auto Mart

I WAS SCHEDULED FOR A 10000 MILE CHECK. GAVE BEN A LIST OF WHAT WAS TO BE DONE. AFTER I GOT THE VEHICLE BACK AND DROVE 30 MILES TO HOME, I DISCOVERED THAT MOST OF THE ITEMS WERE NOT DONE. GAVE BEN A LIST OF WHAT WAS TO BE DONE. AFTER I GOT THE VEHICLE BACK AND DROVE 30 MILES TO HOME, I DISCOVERED THAT MOST OF THE ITEMS WERE NOT DONE. IN FACT, THE ONLY ONE THAT WAS DONE THAT I AM POSITIVE OF IS THE OIL CHANGE. THE TIRES WERE ROTATED BUT THE LOCATOR WAS NOT RESET. THE INFLATION VARIED FROM TIRE TO TIRE AND THE SPARE TIRE WAS NEVER CHECKED AS IT HAD ONLY 25 PSI AND WAS NEVER DROPPED TO CHECK PSI. LEVELS THAT WERE TO BE CHECKED WERE LOW. VERY DISAPPOINTED IN THE SERVICE, FREE OR NOT. More

I have been buying Subaru Outbacks from Eric Holley for the last several years. He is personable, interested in what I want and seeing to it that I get not only good service from him but after from the Se the last several years. He is personable, interested in what I want and seeing to it that I get not only good service from him but after from the Service Department. No pressure, he listens and he cares. He alerted me that what I wanted would be delivered on a particular date and that he would have it serviced and ready for me to pick up the next day. It only took a few minutes to complete the paper work he'd done most of it before I arrived) and put the plates on. He carefully explained the new features, entered my cell phone and favorite radio stations. I couldn't be more satisfied. More

I've leased vehicles from Brunswick AM for 9 years and have always been treated with respect. Service is usually slower than I like, but I understand the wait given the volume of cars they service. have always been treated with respect. Service is usually slower than I like, but I understand the wait given the volume of cars they service. More

from the day the truck was purchased signing the papers to my recent visit the experience was terrible. to my recent visit the experience was terrible. More

Great customer service, received a lot of personal feedback and attention, service technician was great, would go back feedback and attention, service technician was great, would go back More

I can't give them a zero star rating. .. Shady People.. Nanette Slack (salesperson) and Terri Mateo (sales manager). I think they have a side business going with the Ohio Educational credi .. Shady People.. Nanette Slack (salesperson) and Terri Mateo (sales manager). I think they have a side business going with the Ohio Educational credit union. I've been a TFS customer forever (this is my 3rd RAV) and suddenly OECU is the place to be. Really?? Per Nanette, her whole family uses them.. that was the first red flag. Interest rate is 2% higher that TFS was... hmmm Then OECU sends paperwork and apparently they don't do online payments without charging a $7 fee or $12 over the phone. People don't use checks anymore... so really? Does the AutoMart folks get a portion of that? I've been researching "Truth in Lending" laws and they're breaking a boatload of them. Shame on you folks... More

I will forever be a BAM customer. They have the best staff and customer service. They have the best staff and customer service. More

Negotiated 4. 59% loan on certified used car (2022 with 6k miles) with salesman (my credit union had offered 4.99). Finance guy switched me to 9.59% without telling 59% loan on certified used car (2022 with 6k miles) with salesman (my credit union had offered 4.99). Finance guy switched me to 9.59% without telling me. I didn't find out until first billing statement came in mail. I called salesman, he confirmed he put 4.59 on paperwork he gave Finance. Said finance guy would call me, I've heard nothing. Crooks. More

Service rep was very rude and dismissive until the manager had to step in and resolve the issue manager had to step in and resolve the issue More

We have been satisfied customers for over 15 years. We had both Dodge and Subaru’s over the years. We had both Dodge and Subaru’s over the years. More