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Brunswick Auto Mart
Brunswick, OH
2,954 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 08, 2022
We returned to this dealership because we liked Karen Burval so much when we dealt with her in 2016. She was still there, which says a lot for the dealership, and she was just as informative and helpful Burval so much when we dealt with her in 2016. She was still there, which says a lot for the dealership, and she was just as informative and helpful this year as she was before. We have a high level of trust in working with her, which will keep us coming back to this dealership. More
by Steven.a.slack
Employees Worked With
Karen Burval
December 08, 2022
I have been going here for the last 4 years. I used to love bringing my Truck here. However the last year and half have been horrible. They will say they will call back, but never do. They don' I used to love bringing my Truck here. However the last year and half have been horrible. They will say they will call back, but never do. They don't call with updates. They tell you your car will be done one day but it has always been 1 or more days every time. And every time its because "they only have one person working that can handle the issue." They have told me on several different truck repairs they will order a part. Yet after waiting for over a month every time I call back and they have "no clue why the part wasn't order" much less call and give updates when the part will come in. Their parts/shop just has plane horrible service now. jesser.simmons12 responded publicly on 10/19/22 2:03 PM I was contacted by a service professional. (I appreciate their desire to improve my experience) They are looking into situations mentioned in my review. I am hopeful this can rectify my experience with Brunswick Auto Mart Service department. I will update Service stars based on my next visit with them. EDIT RESPONSE jesser.simmons12 responded publicly on 12/08/22 7:25 AM Here we are 12/8/22. I got my truck serviced 10/25/22 after being contacted by a service rep. They "fixed it" but the engine light came back on for the same exact reason the very next day. Engine core heater for my 2017 2500 Ram. I contacted them again and said they will get me in as soon as possible. After contacting them a couple more times here I am 40 days latter and still have my engine light on and still not appointment for them to fix it. This is the exact reason I left my first review the service is fine while there. But their follow through and ensuring everything is taken care of is not good. More
by jesser.simmons12
Employees Worked With
Service rep, and Stephine
December 07, 2022
Service was fine ,condition of the inside my vehicle was not.Someone had been eating in the vehicle.There were crumbs and what could have been chocolate on the driver’s seat. not.Someone had been eating in the vehicle.There were crumbs and what could have been chocolate on the driver’s seat. More
by Bsmorley
Employees Worked With
Don’t know names
December 07, 2022
Outstanding experience! I had not purchased a new car in at least 15 years and definitely never ordered one. Jake made it easy and when the new car arrived he took the tim I had not purchased a new car in at least 15 years and definitely never ordered one. Jake made it easy and when the new car arrived he took the time to demonstrate all the technology to me and my spouse and helped us add and set up the apps on our phones. I would recommend this dealership and Jake for a nice car-buying experience. More
by David H
Employees Worked With
Jake Filimon
December 07, 2022
Wonderful service! Brunswick service for both our Toyota vehicles and our Subaru vehicles has been excellent over the years. We will stay with Brunswick Subaru for sur Brunswick service for both our Toyota vehicles and our Subaru vehicles has been excellent over the years. We will stay with Brunswick Subaru for sure. More
by svenbob
Employees Worked With
Mr. Bailey
December 06, 2022
John Helms was very easy to work with and even came out to sink my garage door opener! I felt listened to and appreciated the low pressure approach. to sink my garage door opener! I felt listened to and appreciated the low pressure approach. More
by Chrisf52
Employees Worked With
John Helms
December 06, 2022
I purchased my first Subaru from Brunswick Auto Mart 15 years ago, and I have not been to another dealer since. Thank you, Brunswick Subaru, for consistent professional, and friendly service! years ago, and I have not been to another dealer since. Thank you, Brunswick Subaru, for consistent professional, and friendly service! More
by kpayer
Employees Worked With
David
December 06, 2022
Nick Hoffa was the best. Personable, and went out of his way to get us our car quickly. 10+ service from Nick. Wasn't impressed with his manager calling him while he was goin Personable, and went out of his way to get us our car quickly. 10+ service from Nick. Wasn't impressed with his manager calling him while he was going over our new car and telling him to hurry up. Maybe Nick should be the manager! More
by Robyn Schnitker
Employees Worked With
Nick Hoffa
