Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Brunswick Auto Mart
Brunswick, OH
2,941 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,941 reviews
November 09, 2022
Top notch-Chris Balentine found me the best deal and provided the best customer service I have ever experienced. Will definitely go back for all my needs! provided the best customer service I have ever experienced. Will definitely go back for all my needs! More
by Tpklam
Employees Worked With
Chris Balentine
November 05, 2022
Walked in to look at a vehicle listed online. Drove her home that same night. Slightly used, exactly what i was driving but 5 years and 110,000 miles younger. I am good for the next seven years! Drove her home that same night. Slightly used, exactly what i was driving but 5 years and 110,000 miles younger. I am good for the next seven years! More
by Stidham456
Employees Worked With
Jordan in sales
November 03, 2022
At first, I had trouble getting someone from service to call me. But overall, Good service. Bailey was friendly and efficient! I loved seeing the dog in the office dressed in a costume! call me. But overall, Good service. Bailey was friendly and efficient! I loved seeing the dog in the office dressed in a costume! More
by mmccool719
Employees Worked With
Bailey
November 01, 2022
I dropped my car off at 6:40am for an 8:15 appointment for new tires and an alignment. At 3:45 I had not yet heard from anyone. Upon multiple phone calls and long hold times, I received a phone call bac for new tires and an alignment. At 3:45 I had not yet heard from anyone. Upon multiple phone calls and long hold times, I received a phone call back to let me know that they never pulled my keys out of the drop box and the work had not been started. I was told it could possibly be done the following day at noon. That wasn’t going to work for me unless I could get a car for the following day. The service advisor was to call me back after checking if they could complete the work that afternoon while I would make a few calls to see if I could find a car for the following day. At 5:20, I received a text to tell me that my car was complete and to pick it up by 5:30. Then the advisor called me and extended the pick up timeframe. The dealer said they would mount and balance the tires at no charge. Upon picking up my vehicle, the total seemed high but since I did not have my notes with me and the service center was closed, I told the ladies that I would sign and contact service the following day if I saw a discrepancy. Upon reviewing everything closer, I found that I was over charged for the alignment by $40 and was also assessed a miscellaneous fee of $25. I called and left a message with my service advisor the following day and have yet to hear back. More
by Unhappy Customer
Employees Worked With
Cathy
