
Brunswick Auto Mart
Brunswick, OH
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My husband and I were in the market for a new, slightly larger, SUV so that we had a bit more space for travel with a child. Jake was wonderful to work with. He answered all of my questions, was respon larger, SUV so that we had a bit more space for travel with a child. Jake was wonderful to work with. He answered all of my questions, was responsive with more questions and even took measurements of the cargo space for me later. My only disappointment was in the timeliness of the actual purchase. For the first time in my life I chose to pay cash for the purchase, after my trade in. I put a deposit down on a Thursday to hold the vehicle and waited for wire instructions on Friday which Jake promptly sent to me in the morning. I wired the funds that morning and kept waiting to hear about when I could pick it up. I would not get my car until Monday because even though they could see the exact wire amount coming in, it hadn't posted. Even on Saturday they could still see the funds, but it hadn't posted. If I had chosen to write a personal check (unverified funds) I could have left with my new car the same day. Even a bank check (more secure than a personal check, but still unverified funds) would have allowed me to leave with my new car the same day. Jake tried very hard to make it happen for me, but it all came down to "company policy". All that aside - I've had the car for a week and a half now and I love it!! More
My service appointment experience was great! Communication concerning my car issues and required fixes was clear and performed in a timely manner. Communication concerning my car issues and required fixes was clear and performed in a timely manner. More
My husband and I had an absolutely great experience working with Ray to select a Subaru Crosstrek as our next car! He was extremely knowledgeable and provided us with the utmost in customer service! I working with Ray to select a Subaru Crosstrek as our next car! He was extremely knowledgeable and provided us with the utmost in customer service! I will refer everyone I know who is looking for a Subaru to him! More
I could not have been more pleased with my experience with Brunswick Auto Mall and especially with Ramie, my salesman. He did a great job explaining all my options when purchasing my new Subaru Forester with Brunswick Auto Mall and especially with Ramie, my salesman. He did a great job explaining all my options when purchasing my new Subaru Forester and when it was delivered he spent time going over many of the features. I also had a great experience with Bill Hawkins the Finance Manager. Thank you Brunswick Auto Mall.... More
The service department was excellent with our first service. I was comfortable and they treated us with respect and answered all of our questions. service. I was comfortable and they treated us with respect and answered all of our questions. More
Service advisor, Bailey, greeted me at arrival and escorted to me to service desk. Confirmed appointment, services requested, added vehicle inspection and free car wash. He did a visual inspec escorted to me to service desk. Confirmed appointment, services requested, added vehicle inspection and free car wash. He did a visual inspection of the vehicle and directed me to the waiting area. When the service was completed he met me in the waiting area, apologized for the delay, confirmed services completed, and no charged the service. More
As a dealership newbie had a very positive experience w/Brunswick Auto Mart! My salesman John H. spent ample time w/me introducing me to the Subaru line of vehicles. He listened to my wants and needs an w/Brunswick Auto Mart! My salesman John H. spent ample time w/me introducing me to the Subaru line of vehicles. He listened to my wants and needs and from there I was able to make the proper vehicle choice. John was there for me every step of the way from initial hello to vehicle overview and after purchase follow-up. Overall very happy w/my experience and I would highly recommend to check them out if you're in the market for a vehicle. More