Brustolon Buick GMC

I purchased a 2023 Genesis GV80 from Brustolon Buick GMC, Inc. on August 7, 2026. During the sale, my salesman, Carlos Almonte, explicitly assured me that if I completed the open recall listed on the Carfax Inc. on August 7, 2026. During the sale, my salesman, Carlos Almonte, explicitly assured me that if I completed the open recall listed on the Carfax report, the vehicle would be considered a Certified Pre-Owned (CPO) car. Carlos even went so far as to schedule the service appointment for me at Genesis of Avon. Based entirely on this promise, I also purchased a warranty structured for the length of my loan on what I was told would be a certified vehicle. Trusting their word, I initially left Carlos a glowing review. However, the reality of the situation is completely different. After contacting Genesis of Avon directly to confirm the certification status, they informed me that because the vehicle was not purchased from an authorized Genesis dealership, it cannot and will not be certified. Brustolon sold me this vehicle under false pretenses and misinformed me to close the sale. Since discovering this, the communication from Brustolon has been nonexistent. Carlos has ignored three phone calls and an email. I then called the finance manager, Aaron Morello, who promised that either Carlos or a business manager would return my call. I have yet to receive a response from anyone. I am currently paying for a warranty tied to a certified status that this vehicle does not possess. Brustolon management needs to contact me immediately to rectify this false sale, adjust my financial contract, and provide a real solution. More

⭐⭐⭐⭐⭐ I had an absolutely outstanding experience purchasing my vehicle from Brustolon Buick GMC. From beginning to end, the entire process was easy, transparent, and genuinely enjoyable. A huge t purchasing my vehicle from Brustolon Buick GMC. From beginning to end, the entire process was easy, transparent, and genuinely enjoyable. A huge thank you to Arvy, who was fantastic to work with. He was honest, professional, knowledgeable, and completely upfront throughout the entire purchase. There were no games, no surprises, and no unnecessary pressure. Everything was explained clearly, and I always felt like I knew exactly where I stood. What really impressed me was how transparent and straightforward they were when it came to the numbers. They gave me an amazing deal on the vehicle and made the entire transaction incredibly smooth. It’s rare to walk away from a dealership feeling like you were treated fairly and genuinely valued as a customer, but that’s exactly how I felt here. The level of customer service was exceptional, and Arvy went above and beyond to make sure I was happy with everything before I left. You can tell that Brustolon Buick GMC cares about building relationships with their customers rather than simply making a sale. I couldn’t be happier with my vehicle or the experience. I would absolutely buy from Brustolon Buick GMC again and would highly recommend asking for Arvy if you’re looking for a new vehicle. If you want an honest, transparent dealership that treats you right and gives you a great deal, this is the place to go. Five stars without hesitation! More

I was interested in a vehicle and I am out of state. I requested the out the door price and they refused because I was not financing with them. They also would not hold the car unless I financed through I requested the out the door price and they refused because I was not financing with them. They also would not hold the car unless I financed through them. They told me they would give the me the out the door price the day prior of me going up there to pay for the car. This is a 6+ hour drive and refusing give me the out door price for a 42k car is absurd just because I am using my credit union. I couldn't give the exact number for the loan balance to my credit union since the dealer would not provide me the numbers. When I was finally passed over to the finance person, they said they would be able to hold the the vehicle for me and send me the out the door number. 4 hours later, I have heard nothing that could've sent me within 5 minutes. This is the kind of experience I would expect from small buy here, pay here dealer. I would not expect this kind of experience with a dealer that is associated with buick or gmc. More

Out-of-state and luxury buyers beware: Brustolon Buick GMC utilizes highly deceptive front-end sales tactics. I negotiated a cross-state deal with Sales Consultant Arvy Samis with the explicit, non-negoti GMC utilizes highly deceptive front-end sales tactics. I negotiated a cross-state deal with Sales Consultant Arvy Samis with the explicit, non-negotiable requirement of a true exclusionary (Bumper-to-Bumper) vehicle service contract. They authorized a hard credit pull based strictly on that agreement. ​Once my credit data was secured, Arvy, Sales Manager Kevin Tobey, and General Manager Brendan Casey attempted a "fine print swap." They presented a service contract boldly labeled "Exclusionary Coverage" at the top, but the actual legally binding body of the contract contains an exhaustive "Schedule of Coverages" listing specific covered parts. By standard legal definition, a contract that lists covered parts is an Inclusionary / Stated Component policy, not an exclusionary one. ​When called out directly on this misrepresentation, both Kevin Tobey and GM Brendan Casey verbally promised a follow-up and a prompt resolution. Instead, both have completely ducked my calls and gone completely silent, leaving a hard credit inquiry on my profile without delivering the agreed-upon product. ​A formal fraud and deceptive trade practices complaint has been officially filed with the Connecticut Attorney General’s Consumer Protection Department under the Connecticut Unfair Trade Practices Act (CUTPA), as well as the New Jersey Division of Consumer Affairs and the FTC. Check every line of your paperwork if you deal with this store; their management's word means absolutely nothing. More

Horrendous service. Came in to look at a vehicle with sales rep Rick Dalton during my lunch break. He brought the vehicle to a mechanic for me at 1:00 pm we confirmed I’ Came in to look at a vehicle with sales rep Rick Dalton during my lunch break. He brought the vehicle to a mechanic for me at 1:00 pm we confirmed I’d be back at 4:30 pm that day, I arrive before 4:30 and was greeted at the door to step outside and wait in my car so he can “talk the new buyer out of it” because someone else is buying the truck as I got here. Unprofessional and unnecessary waste of time. More

I recently purchased a 2026 GMC Sierra Denali from Brustolon. The finance team were not knowledgeable of all GMC incentives so they said it seemed to be. I went back and forth with the price of the v Brustolon. The finance team were not knowledgeable of all GMC incentives so they said it seemed to be. I went back and forth with the price of the vehicle to have them still short me $500 in bonus cash from GMC. I went for a test drive in the new truck, I spoke to the salesmen’s about the $500 and not good experience with the finance team. He told me he would have the truck ceramic coated not to worry about the $1000 fee. Well after having the truck for 8 days I decided to wash it at home. There is no ceramic coating applied to my truck at all. I’ve been washing and waxing vehicles for well over 30 years and when you get water on a vehicle with ceramic coating, there’s no denying it. I reached out to the salesmen and he reads my text messages and does not reply. I made a mistake by leaving him a good review, because he’d no different than any other dirtbag salesman out there. I have been asking for copies of my financial paperwork I signed and I still have had no response or paperwork sent to me. I filed a claim with BBB CT and GMC Corporate. They have multiple negative reviews about the finance team and salesmen. I should have stayed away. I will never recommend anyone to purchase a vehicle here More

By far the shadiest dealership i have ever worked with. They changed the price, thhe paperwork and took 32 days to register. STAY AWAY. They changed the price, thhe paperwork and took 32 days to register. STAY AWAY. More

Unfortunately, I drove 6 hours and 400 miles for nothing due to a lack of communication. I live in New Hampshire and inquired with Chris about a vehicle that had just arrived on the lot. I knew the vehicle due to a lack of communication. I live in New Hampshire and inquired with Chris about a vehicle that had just arrived on the lot. I knew the vehicle would sell fast and couldn't get down there the same day, so I asked about putting a deposit down. They don't do deposits - no problem, lots of dealers don't. I said I could come down first thing the following morning and Chris said he would see me then. Throughout the day, my wife and I corresponded back and forth with Chris about the process of buying from out-of-state, and checked that the vehicle was still available. I made the 3-hour drive down to Brustolon the next morning, and was greeted by staff as though they were expecting me. Great! Then Arvy sat me at his desk and told me that the vehicle had already been sold to another customer. Not so great. I asked if they had anything comparable in stock, but nothing on the lot matched what I was looking for. They said they might have something coming in at the end of the week. I left and drove 3 hours back home. I understand that sales are first come, first served, but after all of the correspondence, no one could be bothered to tell me the vehicle was sold? They knew I was coming from New Hampshire, and a simple text or email would have saved me a lot of time and gas. Not impressed. More

We had an excellent experience with the team at Brustolon. We were buying a truck from out of state and they were highly communicative and timely. They had all the paperwork ready to go so that whe Brustolon. We were buying a truck from out of state and they were highly communicative and timely. They had all the paperwork ready to go so that when we came in to the dealer our purchase transaction was fast and seamless. More