Brustolon Buick GMC
Mystic, CT
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PLEASE DO NOT BUY OR SERVICE WITH BRUSTOLON ! Read the reviews they have an “F “ rating with the Better Business Bureau It has been the worst experience of my life. Brendan Casey and Dan Case Read the reviews they have an “F “ rating with the Better Business Bureau It has been the worst experience of my life. Brendan Casey and Dan Casey are brothers who own and run this dealership.Their Grandparents are the Brustolon name that they hide behind for selling bad vehicles. They do not care about customer service or standing behind their cars that they sell or the service they provide. It has been a long 6 months since I purchased a car that was not inspected by them before selling and has been deemed unsafe to drive by 2 independent mechanics. After 3 attempts by Dan Casey to “try to fix” issues that their service dept. does not even have the tools to fix. They have washed their hands of the situation. I have made over 118 phone calls to the dealer to resolve issues, No phone calls are returned by Brendan Casey or Dan Casey in fact the Vm is full and is always full. Emails are not returned either. After leaving my car with them I was told they would not fix it and to take it tor they would have it towed. If you want to be laughed at and treated poorly this is the place to buy from! From my experiences they are dishonest, untrustworthy stereotypical car scammers. STAY AWAY !!!!!!!!! More
I highly recommend seeing Chris Stevens at this dealership. I came in knowing what I wanted and he was great at being able to help me stay within my budget. He was accommodating, was very on top of dealership. I came in knowing what I wanted and he was great at being able to help me stay within my budget. He was accommodating, was very on top of his job and most importantly honest. This is a family owned dealership and that means a great deal to me because they care about their clients. Would definitely work with Chris for future sales!! More
We initially worked with Chris on line who helped me set up an appointment and then I worked with Arvey in the store. Easiest buying experience ever! They were straightforward and worked with us regarding up an appointment and then I worked with Arvey in the store. Easiest buying experience ever! They were straightforward and worked with us regarding interest rate and payment. Highly recommend! Thanks so much!! More
My salesperson Joe was direct, to the point and didn't waste time. He was able to get me in and out within an hour. I purchase vehicles frequently for my rental business and I can count on 1 hand how many waste time. He was able to get me in and out within an hour. I purchase vehicles frequently for my rental business and I can count on 1 hand how many times the process goes smoothly and efficiently at dealerships. More
Joe was super easy to deal with and very honest. My credit isn't the best and he worked with me to find the right vehicle and payment that fit me and my budget. I previously went to 3 dealers that w My credit isn't the best and he worked with me to find the right vehicle and payment that fit me and my budget. I previously went to 3 dealers that weren't able to get me approved, and once they saw my credit situation, usually rude and rushed on to the next customer. He is very up-front and did an awesome job explaining the financing process. More
Rude and disrespectful sums up Joe Perry. Went to look at a specific car with my friend and was pushed to look at two other cars instead. That was totally fine, I appreciated the options. It Went to look at a specific car with my friend and was pushed to look at two other cars instead. That was totally fine, I appreciated the options. It was the consistently snarky, crappy comments that pushed me past the point of return with wanting to do business there. When asked how much I could pay a month I gave him an approximate number and he said he could work with me, which he did. But by the third rude comment I didn’t care what he was offering for what price and just wanted to leave. When showing me a car, he asked me and my friend to test drive it. As soon as we got into the car he said “are you good with the payment? Because if not you don’t even need to test drive it”. Which is rude enough but at that point I was so done with his attitude that I didn’t even want to be there and was only test driving it to get him off my back so I could then politely leave. It got worse from there. We kept telling him we wanted to think about the car and sleep on it as it is a big purchase and we want to be SURE this is the right car for us. Honestly, I liked the car a lot but I refused to even entertain the purchase as Joe couldn’t seem to keep his random crappy comments to himself. I’m not going to give a sale to someone who is treating me poorly. From there he insisted that we came to purchase a car and knew we would have to make payments so why weren’t we purchasing it and what was there to sleep on. It ended with us shaking his hand saying we would call him tomorrow and him saying “I’ll never see you again I’m sure, have a good night!” At the end of the day I felt that if he was going to be this rude to me when trying to sell me a car then I can’t trust him with the sale and anything from there. More
My experience here at Brustolon was very good…I was greeted be Chris. He then assigned me to a salesman…if you’re looking to buy a car, I would recommend Ken. Ken was very easy to work with and very kn greeted be Chris. He then assigned me to a salesman…if you’re looking to buy a car, I would recommend Ken. Ken was very easy to work with and very knowledgeable. I was very impressed by the inventory…very good selection of vehicles. You’ll definitely find a vehicle here. Brustolon GMC is where it’s at! More
Buyer beware. This place really took me for a ride! Sold me a car with 60k miles for 40k! Drive off lot, blown transmission!!! Promised me 4 new tires, got 2! Neve This place really took me for a ride! Sold me a car with 60k miles for 40k! Drive off lot, blown transmission!!! Promised me 4 new tires, got 2! Never did an alignment or a fluid service. Very very dishonest More