Brustolon Buick GMC

Joe P was polite and accommodating right up until he knew the sale was made; then his demeanor made a 180. He wouldn't give me a bottom line, only wanted to focus on the monthly payment which I made clear I the sale was made; then his demeanor made a 180. He wouldn't give me a bottom line, only wanted to focus on the monthly payment which I made clear I was not interested and rushed me out the door when the purchase was complete. Their finance manager misled two of us by once again making numbers work based on a monthly payment by adjusting an interest rate, not a bottom line. When confronted, neither took responsibility for their actions. I will not buy from them again. Of note - CPO cost is in addition to listed price so don't be fooled! More

Worst experience I’ve ever had with a dealershipBought a Worst experience I’ve ever had with a dealership Bought a truck about a year ago had to repair A/C system, blower motor, all four tires, battery, and Worst experience I’ve ever had with a dealership Bought a truck about a year ago had to repair A/C system, blower motor, all four tires, battery, and now there is no heat! Called for service appointment, cause I did buy a warranty, told me they have staffing issues had to wait 2 weeks. So I wait 2 weeks drop off the truck for the appointment they call say they still have issues couldn’t do it! 7 days later I am still stuck with no transportation or expectation of when I will have my vehicle repaired. The truck still sitting where I parked it! No repairs, no call, no offer of loaner. Now I’m finding out this isn’t a rare occurrence at Brustolon guess their idea of customer service is very much different than most! In 50 years of doing business with dealerships I have never been treat so poorly! If and when I ever do get my truck back it will never see the inside of that place again. I’m sure there are many other establishments that would love to have my business and treat me with at least a little respect! If your looking to buy this is not the place to spend your hard earned money! More

Went above and beyond! I love my new truck! Will be a customer for life. customer for life. More

Tried to trade in a car: (Cobra), on a Mustang but was put through a run-a-round with pictures that they wanted only to find out that the person I was communicating with didn't know what a Cora was. Then put through a run-a-round with pictures that they wanted only to find out that the person I was communicating with didn't know what a Cora was. Then after four days her boss told her it wasn't a car for them. What a waist of time! More

Amazing experience, I called after hours to get some information on a suv they had for sale (not thinking anyone would answer) but low and behold the owner answered stating they did have the car availab information on a suv they had for sale (not thinking anyone would answer) but low and behold the owner answered stating they did have the car available ( the only person to answer after I called 9 dealerships). We drove from ma first thing in the am and ended up working with Richard who was also the nicest person who took great care of us and was such a pleasure to work with ! everyone at this dealership was so pleasant and easy to talk to they quickly got us in our new truck and even ended up buying our other suv off us with no hassles! I can not say enough about this car buying experience we have bought many cars and this was by far the easiest, fairly priced, and most friendly staff we have ever worked with! More

i recently,bought a new buick encore after 1,000 mon sales mgr.iles of driving i was veryimpressed how well it performed, & plenty of power!!! they gave me above book value for my old ford escape. bran sales mgr.iles of driving i was veryimpressed how well it performed, & plenty of power!!! they gave me above book value for my old ford escape. brandan the sales manager got a super deal!! joe perry was great!setting up our blue tooth,& myolon wifes i phone.bottom line you cant beat brustolon buick : THEY GO BEYOND THE CALL!!! thanks again, gene & myrna wasicki More

The dealership has given me awful service In fact I think I was deliberately deceived. I paid for my vehicle 9 days ago and left my trade there. I still don’t have my new vehicle nor any sense that they’re e I was deliberately deceived. I paid for my vehicle 9 days ago and left my trade there. I still don’t have my new vehicle nor any sense that they’re even trying. The dealership made clear and definitive promises to me about getting my vehicle registered in Massachusetts in “one day no problem. That they do it all the time. In fact they said they did a car the day I bought mine”. Money changed hands and now I get a totally different story. it’s out of our control because of Covid things are all backed up. We can’t do anything. One day Mass is no problem and we have it under control? The next it’s a crisis. Very unprofessional. Expectations were clearly set and promises made. I still haven’t heard from anyone at dealership other than salesman who gives half answers. I have a borrowed car and they act like they’ve done nothing wrong. No help, no info, no concessions. Just “hey it’s not our fault.” They’re supposedly professionals claimed to know the system and have it all under for control. Now act like they’re victims. More

perfect experience I will never go to another dealership. This place is the absolute best for buying a car. I also have all my service done there. I will never go to another dealership. This place is the absolute best for buying a car. I also have all my service done there. More