Buchanan Auto Park

Great Experience Fast & efficient experience. Kathy is a great sales person.Process was very smooth and I wasn't there for hours on end to buy a car. Fast & efficient experience. Kathy is a great sales person.Process was very smooth and I wasn't there for hours on end to buy a car. More

Courteous and Professional I drove up from Maryland because I saw the vehicle I wanted online. When I arrived they were ready to start the car buying experience. Mike Moyer the I drove up from Maryland because I saw the vehicle I wanted online. When I arrived they were ready to start the car buying experience. Mike Moyer the sales consultant was personable and professional. We talked about options and Mike the sales manager went to work on financing. The process was seamless and efficient. I will buy more vehicles from Buchanan and refer my friends there as well. S. Wallace More

Bad experience Drove over an hour to see a truck, they confirmed my appointment that morning got there and I was told that they sold it yesterday. Didn’t apologize o Drove over an hour to see a truck, they confirmed my appointment that morning got there and I was told that they sold it yesterday. Didn’t apologize or offer to pay my gas I drove all that way because they screw up More

Annoying Buchanan is the WORST car dealership period. Since leasing a car off them 2.5 years ago, I have been bombarded with phone calls from them trying to ge Buchanan is the WORST car dealership period. Since leasing a car off them 2.5 years ago, I have been bombarded with phone calls from them trying to get me to trade early 25 times. I asked them to take me off their list several times, yet they continue to call. I then started telling them I WILL NEVER BUY ANOTHER CAR OFF YOUR COMPANY AGAIN... Still getting call. I call and talked to their sales manager and told him. He was very sorry this had happened, and said he would have me taken off their list. He even offered me a free car detailing, which I refused. I want nothing to do with them ever again. That was 30 days ago, and yet I have had 3 more calls from them since. I am now very blunt with them. I asked this morning to talk to the owner, operator said he doesn't talk to people, his manager do. I asked for the sales manager and he wasn't available. STAY AWAY FROM THIS RIP OFF DEALERSHIP. They lied to me when I bought a new caravan off them. I told them I wanted automatic headlights. The head guy said no problem. If we can order it this way, or modify it, or take it to an electronic place in Hagerstown, we will take care of it. So I bought the car. Next I get a call from the guy saying quote " We can't order it, we can do it, and if you get it done in hagerstown, your warranty will be void". Run from these people or you to will be harassed by them. I have bought or leased cars off several other dealers, and none of them are this aggressive. I am now calling thje BBB and lodging a complaint against them, and will brocast this on social media everywhere I can find a place to type it. JERKS More

My New Dodge Journey I had a great experience with Andy and his staff. They were courteous and very helpful. My passed wife also had a great experience with them. They do I had a great experience with Andy and his staff. They were courteous and very helpful. My passed wife also had a great experience with them. They do there best to help get ya in a new vehicle. Thnx guys. Job well done!!! More

Great Overall Experience I found the truck I liked online. After I found out which engine was in this truck, inspected it thoroughly and I took a test drive, I knew that this I found the truck I liked online. After I found out which engine was in this truck, inspected it thoroughly and I took a test drive, I knew that this was the vehicle for me. This previously-owned truck was in excellent condition and my salesperson did a great job of informing me about all of its features. She also told me about all of the benefits and extras that I would have by dealing with Buchanan. I decided to buy if the trade deal was attractive. I accepted the deal and found that this vehicle-buying process was not painful at all. The sales and settlement personnel were all very friendly and efficient. Thanks gang for this great buying experience! More

Journey Where do I begin? I was looking to possibly purchase a car. I am glad that I came too Buchanan Auto Park. Kathy was great from start to finish. I had Where do I begin? I was looking to possibly purchase a car. I am glad that I came too Buchanan Auto Park. Kathy was great from start to finish. I had some credit issues and they worked with me to get what I wanted. The whole process from start to finish was a wonderful experience. I left with a beautiful car and a GREAT experience!! If you are looking to purchase a vehicle this is the place to go. 5 plus stars More

Absolutely Amazing The most amazing place to get a vehicle hands down. This was my first car purchse I have horrid credit however they went above and beyond for me to ge The most amazing place to get a vehicle hands down. This was my first car purchse I have horrid credit however they went above and beyond for me to get the car that fit my needs. Andy, luba, and kathy When you go you HAVE TO ASK FOR THEM they are truly amazing people with the kindest of hearts. I cannot thank them enough. Everytime I drive my car I will always think of them. There truly is still some good in the world those 3 and the staff there truly showed me that. More

Amazing sales person I have purchased a vehicle from Kathy and my also work with her and she found exactly what he wanted. So if you in the market for a vehicle Kathy is a I have purchased a vehicle from Kathy and my also work with her and she found exactly what he wanted. So if you in the market for a vehicle Kathy is a great person to see and she will meet your needs and wants. More

Preowned lot Andy is a wonderful salesmen he did everything he could too make my dream come true I highly recommend people go come check out Buchanan very friendly Andy is a wonderful salesmen he did everything he could too make my dream come true I highly recommend people go come check out Buchanan very friendly people and most of all great people thank you Buchanan for making my dream come true More