Buchanan Auto Park

Excellent service from beginning to end Kathy was great she explained everything from beginning to end and made use feel like a person instead of just a customer went above and beyond Kathy was great she explained everything from beginning to end and made use feel like a person instead of just a customer went above and beyond More

Good start & Grand words but poor service overall The sales process took a very long time, but was processed. Before leaving, the truck would not shift into 4-wheel which required the prep team to wo The sales process took a very long time, but was processed. Before leaving, the truck would not shift into 4-wheel which required the prep team to work on and some minor grease smudges were present on passenger side door upon arriving home. The deal included an agreement for Sprayed in bed liner and wheel to wheel side boards. After the appointment for the accessories, the wrong sideboards were installed and paint had been gouged during re-installation of the tail gate. The sales person Laura did not call or make attempt to resolve the issues until I finally went to the dealership in person. At that time, she and the General Sales Manager, Chuck, acted shocked and seemed willing to address the issues. The GM asked if I would like the paint to be repaired or just touche up. I of course replied, repaired. After picking up the truck after the second appointment, the paint had only been touched up, the side boards had still not been ordered and the interior driver side area was covered in shop dirt and grease. The dealership has not made any attempt to honor the agreement for the sideboards, and have made not any effort to follow up or resolve issues. At this point, I would not be comfortable taking my truck back for concern of what else may be done to it. More

Buying experience was positive, service experience POOR Purchased a 2014 Ford F150 on Friday, November 23. Woke up the next morning (less than 24 hours), it was raining and discovered a leak in the rear dr Purchased a 2014 Ford F150 on Friday, November 23. Woke up the next morning (less than 24 hours), it was raining and discovered a leak in the rear driver side of the cab. Contacted the sales person who I communicated through and was told "we will take care of it." Took the truck to the dealership, they said they resealed the 3rd brake light. Next rain we had, it was still leaking. Called the dealership again, had to wait a week until the next service opening. Took the truck on a Monday afternoon. I had to call on a Wednesday to get an update (because they did not call me) and was told they did a 'water test' and found the leak to coming in through the rear window and that needed to be replaced. At that point I was told I would owe $100. I asked why I would owe when they obviously sold me the vehicle with the defect. They said it was not under warranty, but would do the repair in 'good faith' as if it was under warranty, but would still have to pay $100 deductible. Tried to still explain that the leak was obviously there when they sold the truck to me, but they did not care and said I could pick it up without the repair or pay $100. So, now they have me in a tough position and really with no other options. I told them to do the repair. Picked the truck up on Thursday, paid the $100, and guess what....rain on Saturday and it's STILL LEAKING. I now have a call through to the service department and waiting for their response. I'll see if they actually fix the issue or just try to charge me additional money. In the meantime here are my thoughts: *Poor customer care *Does not stand behind their products *Service Manager - Mike - acted like he couldn't care less about taking care of the issue...just standing behind me paying and additional $100 *Quality of work is obviously poor (did they actually reseal the 3rd brake light, did they actually replace the back window, did they do another water test after the 'repair'???) I would love to have a direct conversation with the owner because I was told there is not a GM, after the department managers its just to owner. If I was the owner, I would want to stand behind my products (new or used). Perhaps my review will change if I can get a good response and get a resolution to the issue without paying more out of pocket. Truly a shame, because at first I thought I was having a positive car buying experience....now I'm here dealing with this issue for almost 4 weeks. More

Too good to be true I usually have good service here and recommend people to this dealership but as of today I plan not to. I’ve come to realize that things were not prop I usually have good service here and recommend people to this dealership but as of today I plan not to. I’ve come to realize that things were not properly explained to me and now I’m stuck in a 5 year lease when I’m trying to find a bigger car for my upcoming family. It’s very disappointing to know that this dealership pretty much did me dirty on a “deal” and now I’m stuck riding out my lease More

Was a good salesman and waited for me. Nice one of my favorite color is your. You are so sweet of her to get me coffee. I am going to be thankful helpful Nice one of my favorite color is your. You are so sweet of her to get me coffee. I am going to be thankful helpful More

Amazing The workers there were so kind and very helpful that I was able to get a car the day I went. Thanks to Kathy I got an amazing car with a great deal. The workers there were so kind and very helpful that I was able to get a car the day I went. Thanks to Kathy I got an amazing car with a great deal. More

Great to deal with Kathy worked very hard to find me the vehicle I was looking for. The whole team worked to get me financing for my credit situation and I am happy with Kathy worked very hard to find me the vehicle I was looking for. The whole team worked to get me financing for my credit situation and I am happy with the outcome. More

Supercalifragilisticexpialidocious Would recommend... ask for Kathy she is Awesome! Very friendly patient enthusiastic willing to work with everyone! So excited for my new car! Thank yo Would recommend... ask for Kathy she is Awesome! Very friendly patient enthusiastic willing to work with everyone! So excited for my new car! Thank you all so much More

Great people! Great experience! This dealership was great. Kathy was awesome to work with. They were very helpful and listened to my needs! They made the purchasing experiencing a gr This dealership was great. Kathy was awesome to work with. They were very helpful and listened to my needs! They made the purchasing experiencing a great one. I will go back to Buchanan when I need a vehicle. More

Couldn't be more pleased Kathy was a fantastic salesperson, I highly recommend this dealership. Andy is an awesome sales manager and got me to the payment I was looking for. Kathy was a fantastic salesperson, I highly recommend this dealership. Andy is an awesome sales manager and got me to the payment I was looking for. Luba made understanding the paperwork a breeze. I will definitely be going back to Buchanan for my future purchases and refer all my friends and family. More