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Buchanan Kia
Westminster, MD
441 Reviews
Buchanan KIA is a family owned and operated dealership, and our new location here in Westminster has been proud to sell the KIA product since 1999. We invite anyone to stop in and see our truly one of a kind showroom, and the nationally ranked and acclaimed Service/Sales Departments for Customer Satisfaction!! Come see why "Buchanan Is Better"!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 441 reviews
October 09, 2021
Brittany was very patient as this was my first time buying a new car! She was also very supportive and as helpful as could be especially when describing all the cars accessories. buying a new car! She was also very supportive and as helpful as could be especially when describing all the cars accessories. More
by nikitacarter140
Employees Worked With
Tiffany
September 11, 2021
I’ve bought two cars from this dealership, loved my salesman Chris. The reason I gave such a low rating is because of Bill in the service department, very rude and unfriendly, not willing to listen, ve salesman Chris. The reason I gave such a low rating is because of Bill in the service department, very rude and unfriendly, not willing to listen, very unprofessional.This dealership doesn’t honor promises made at time of purchase. I will never use this service department again. More
by Barbhall818
Employees Worked With
Bill Benfer
September 03, 2021
bought new 2017 sorrenta 6/17. been coming back for service every 4000mi. oil change/tires rotated and balance. today 9/3/21 appointment for same service and decided to mark my tires. Went to pickup an service every 4000mi. oil change/tires rotated and balance. today 9/3/21 appointment for same service and decided to mark my tires. Went to pickup and asked if oil was changed/tires balanced and rotated. Told all was preformed. Went to my car and checked tire markings and they were still in same location. Went back in and told clerk and was told she would talk to mechanic. She came back and said it was done. We went to car and I showed her the markings and she said we just go side to side which they never did.Went back inside and she talked to the manager which said give him $15 discount. They gave $15 off of service and took my car back inside and put front tires on back and visa-versa. Never saying sorry or thanks. Also did not give the carwash as nornmal and did not repalce the next service sticker. Something has changed since my last appt. Dont know if its Management or service dept. Sort of makes me think they never balance or rotate the tires that I paid to have done also not sure about the oil changes. P.S. when I got home I tried calling Service,Parts and New Car Sales 1pm to 4pm. with no answer. Must be no answer calls Friday Customers beware of this place !!!!!!!!!! More
by gadssd
Employees Worked With
wont answer phone, Jim Sands, Bill Benfer, Kyheem Williams, Chris Gencel, Zoe Jones
August 05, 2021
Great dealer very clean and every body was friendly they answered all the questions I had answered all the questions I had More
by EDFREED3342
Employees Worked With
Kayla Fotta, Kyheem Williams, Chris Gencel, Mark Levy, Tim Rahnis, Joel Johnson, Zoe Jones, Lennie L. Corbett, Greg Kennedy
April 03, 2021
Kenny sold me a 2015 Honda accord for my daughter who just turn 16 years old and I had a 90 day 3 thousand miles which every came first warranty well it turn out I need a starter and a knock Sensor well just turn 16 years old and I had a 90 day 3 thousand miles which every came first warranty well it turn out I need a starter and a knock Sensor well I took back to dealer ship and they fix it gave me both new parts thank you kenny craig and Bill well job done More
by Kevin k
Employees Worked With
Kenny , Bill Benfer
February 19, 2021
I didn’t end up purchasing a car but that wasn’t due to anything the dealer did. They gave me an excellent deal for my trade and treated me with respect. For this alone I thought it was appropriate to wr anything the dealer did. They gave me an excellent deal for my trade and treated me with respect. For this alone I thought it was appropriate to write them a review. If interested in a Kia, go see Chris Gencel. More
by Darthvader583
Employees Worked With
Chris Gencel
November 12, 2020
Terrible customer service. Service department manager Jim Sands is disrespectful condescending and arrogant. DO NOT BUY FROM THESE PEOPLE! Would give zero stars if possible! Sands is disrespectful condescending and arrogant. DO NOT BUY FROM THESE PEOPLE! Would give zero stars if possible! More
by Jake.O
Employees Worked With
Jim Sands
July 19, 2019
Poor Service Department Poor customer service in service department. Bill service manager did not give car wash as they stated they would do instead told me we "owe you one Poor customer service in service department. Bill service manager did not give car wash as they stated they would do instead told me we "owe you one." Bill was not pleasant to deal with at all and seemed to look for ways not service the car that was under warranty. Will not go back More
by Mark
Employees Worked With
Bill Benfer
April 08, 2019
Lennie was GREAT! This dealer is really honest and fair. I did not buy a car at the dealer because the financing ended up being too much for me, BUT they were more tha This dealer is really honest and fair. I did not buy a car at the dealer because the financing ended up being too much for me, BUT they were more than willing to work with me the best they could and gave me a great price for the vehicle. More
by ericzimmerman
Employees Worked With
Lennie L. Corbett
