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Buchanan Kia
Westminster, MD
439 Reviews
Buchanan KIA is a family owned and operated dealership, and our new location here in Westminster has been proud to sell the KIA product since 1999. We invite anyone to stop in and see our truly one of a kind showroom, and the nationally ranked and acclaimed Service/Sales Departments for Customer Satisfaction!! Come see why "Buchanan Is Better"!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 439 reviews
April 03, 2018
Dont bother If I could give a zero I would. My story with thwm started in August. My husband and I needed a new vehicle and fast as his work Van went up. I knew If I could give a zero I would. My story with thwm started in August. My husband and I needed a new vehicle and fast as his work Van went up. I knew my credit would be an issue but tried anyways. Well it was never explained we incur a fee for bad credit if a lender decides to finance our vehicle. I had out a $2,500 down for a car listed at $8,600 online (bringing the total to $6,100. However, trying to seal thw deal and get out of there so they could close up shop I didnt realize how much I just agreed to finance. When i got home something didnt seem right so i decided to look at my paperwork again, I financed close to 11k for the car. I was pissed, but another gentleman explained what happened and offered 2 solutions- 1 i could back out of deal or 2 keep the car and accept 2 gas fill ups and 1 oil change for free. Needing the car i decided on the 2nd deal as I didnt have time to shop elsewhere. That should have been my que to get out. Fast forward to now April. Im really not happy with the car for various reasons. I loom up my credit and realize my score had gone up close to 80 pts, I Figured why not go try and talk to them again. The salesman originally who sold the car to me, told me to come in on saturday being it was the last day of the month he could do more for me. I arrive start filing out paperwork again. Waited to be told since i have 2 car loans I would now need a cosigner. Odd but I called my husband he came down and filled out a app for a cosinger. He leaves, I get told 30 mins later that the people the finance department need to talk to at the banks arent there Saturdays and they would make the calls on Monday. I waited annd tried calling 4 times throughout the day monday. Guess what both the sales person and the finance manager I dealt with never once returned my calls. So another guy who had no idea about what was discuused tried to help. Thats when I said, Ill be up tomorrow (today) to get all my bank statements they needed cause Ill be taking my business elsewhere. Moral to the story, if you have bad credit dont bother going here, they rip you off. And then attempt to try to right it but turn around and ignore you. Giving you a false sense that they might actually be able to help. Lesson learned. More
by Amanda Addison
Employees Worked With
Caitlin, Alan Hanson
March 28, 2018
Excellent customer service While looking for cars to buy, I had stopped into Buchanan Kia to look around. I was greated very quickly by Mrs. Przybyszewski who ended up helping While looking for cars to buy, I had stopped into Buchanan Kia to look around. I was greated very quickly by Mrs. Przybyszewski who ended up helping me along with my search. She along with the rest of the Buchanan staff had great customer service and all around were very helpful. I am very happy with all the help i recieved and am glad to have done business with them. More
by Lpeck98
Employees Worked With
Rebecca Przybyszewski
March 23, 2018
The total commitment to the sale Rebecca's knowledge of the vehicle and her dedication to satisfy me through the whole sales process was above and beyond ! Plus, Jim Sands was very h Rebecca's knowledge of the vehicle and her dedication to satisfy me through the whole sales process was above and beyond ! Plus, Jim Sands was very helpful in providing any service need questions and look forward to working with him in the future in regards to servicing my new KIA ! Happy New Customer Jim ! More
by james lesniak
Employees Worked With
Jim Sands, Rebecca Przybyszewski
March 20, 2018
Keriann sure I really enjoy my service here i am so in love with my car and they have the best respect for their customers and mrs. Rebecca was a big help and has I really enjoy my service here i am so in love with my car and they have the best respect for their customers and mrs. Rebecca was a big help and has very good choices when it comes to cars thanks again love my car More
by Kerisier
Employees Worked With
Rebecca Przybyszewski
March 12, 2018
Greatful for Bill and Rebecca. We were almost turned off due to our experience with a different salesperson but being a term customer decided that it was in our best interest to giv We were almost turned off due to our experience with a different salesperson but being a term customer decided that it was in our best interest to give it another try. We went back to Bill in service who set us up with Rebecca and she set us up with a vehicle that fit our wants and needs. Once again we are satisfied customers. More
by DorisS
Employees Worked With
Bill Benfer, Rebecca Przybyszewski
March 06, 2018
Simply the best! Excellent customer service! Thanks again for everything! I'm happy with the entire process of the deal from beginning to end. Everyone was nice and m Excellent customer service! Thanks again for everything! I'm happy with the entire process of the deal from beginning to end. Everyone was nice and made us feel at home. More
by Sykesville Stangs
Employees Worked With
Rebecca Przybyszewski
February 07, 2018
New car happiness Buchanan Kia's associate Rebecca was very nice, knowledgeable, and helped me find something specific to me. From the first time I came in they were at Buchanan Kia's associate Rebecca was very nice, knowledgeable, and helped me find something specific to me. From the first time I came in they were attentive, answered any and all questions I had, and made sure that everything worked for my finances. If they can put you in something they will, they definitely work with you, and do everything they can to get you in a car. This was definitely the easiest, stress free encounter I've had at a dealership. I would definitely recommend them to anyone looking for a new or used vehicle. Everyone is very nice and will provide a great buying experience. Go to Buchanan you won't regret it! More
by Ncbaby2012
Employees Worked With
Rebecca Przybyszewski
January 27, 2018
Great experience! Buchanan Kia gave us a wonderful car buying experience from beginning to end! We weren't even planning to buy a car right now but they happened to ha Buchanan Kia gave us a wonderful car buying experience from beginning to end! We weren't even planning to buy a car right now but they happened to have one we were interested in on their lot so we took it for a test drive. Everyone was so helpful and friendly, and gave us a great deal, so we decided to go ahead an purchase the car. We would definitely recommend Buchanan Kia to anyone looking for a car! More
by Rick & Sandi
Employees Worked With
Rebecca Przybyszewski, Matt Young, Alan Hanson
January 24, 2018
Best part of 2018 The dealership did a good job with helping me get a nice car. Thay awell made shere I left happy. The sales lady was nice so was everyone friendly and The dealership did a good job with helping me get a nice car. Thay awell made shere I left happy. The sales lady was nice so was everyone friendly and I apresheated how thay help me I do recommend you go there if u getting a car starting out . More
by I12amos
Employees Worked With
Rebecca Przybyszewski
January 12, 2018
Friendly laid back experience Thanks Rebecca for guiding me through the purchase of my 2006 wrangler. The Jeep was super clean upon arrival and matched the description according to Thanks Rebecca for guiding me through the purchase of my 2006 wrangler. The Jeep was super clean upon arrival and matched the description according to the listing on cars,com. I drove 3 1/2 hrs, Well worth the drive for a great deal and a haggle free buying experience! More
by Zac
Employees Worked With
Rebecca Przybyszewski
