Buchanan Subaru

Obviously everyone did a great job because I purchased a vehicle on my first visit to the dealership without being pressured. The Sales Rep was especially helpful and informative. vehicle on my first visit to the dealership without being pressured. The Sales Rep was especially helpful and informative. More

Everyone in the dealership was extremely friendly. Mark Layne did an outstanding job understanding our needs, showing us the vehicles, making it comfortable to test drive, and also making it a fun experien Layne did an outstanding job understanding our needs, showing us the vehicles, making it comfortable to test drive, and also making it a fun experience. There truly was no pressure, just helpful information. We paid a fair price for a great Subaru Outback. Importantly, these folks are honest. I feel that this is "my" dealership, and that Mark Layne is "my" salesperson. For me, Buchanan Subaru has made a customer for life. More

Buchanan Subaru gave me a great experience as well as a great deal on my first car. Originally, I was only going to be window shopping, but Greg Mizzelle convinced me with his friendly demeanor that today great deal on my first car. Originally, I was only going to be window shopping, but Greg Mizzelle convinced me with his friendly demeanor that today was shopping day. I had gone to the Ford dealership that was directly across from them prior to visiting their dealership. The salesperson there wasn't has friendly as the people at Buchanan. I felt welcomed and a valued customer before I became one officially. Greg made sure that I was taken care of as well as the other sales people that were there. More

I was completely satisfied with the over all experience from order to delivery. The staff was knowledgeable and made every effort to ensure my total satisfaction. from order to delivery. The staff was knowledgeable and made every effort to ensure my total satisfaction. More

We came by looking at vehicles and liked the Subaru Forrester, Greg came out and we went over some items and he suggested we go inside and discuss further. We had been looking at different vehicles fo Forrester, Greg came out and we went over some items and he suggested we go inside and discuss further. We had been looking at different vehicles for awhile. Why we bought the Subaru Forrester was because of the service ,friendliness of the whole staff , and the closeness to where we live . More

Customer Service: Not only did we meet the Finance manager and General manager, Mark took us to meet Robie Mears, the Service Dept. Manager, after we had purchased the Outback. In talking, we found o manager and General manager, Mark took us to meet Robie Mears, the Service Dept. Manager, after we had purchased the Outback. In talking, we found out that I had taught his wife in the third grade! As he lives in Melfa, he offered to meet / pick up my car for Service and return it! This is a huge service to those of us who live on the EAstern Shore of Va., because we live an hour and half away from the dealership. This was a huge selling point for us! Mark Layne also took care of calling my insurance agent and switched car insurance coverage for me, so my new car was covered, as we drove off the lot! Quality of Service: HIGHEST ratings! I will continue to buy from Buchanan Subaru, not only for the car ratings and performance, but because of the staff - from sales to service- they provide a total package of person to person quality delivery. Friendliness: Mark Layne met us in the parking lot as we pulled up to the dealership, called us by name and escorted us into the dealership. I had already made an appointment to test drive a Forester through Ashley, the finance manager, via email. Mark explained every detail about the Forester before we test drove it, and answered any questions we had while driving it. He has an easy manner, which we liked very much - no sales talk, (which would have made us leave ) but just a straight forward approach. He was very patient with us as spent most of the day with him!( 5 hours) Overall Experience: I went in looking for a 2014 Forester, but with Mark's sales skills in reading his customers, I ended up buying an Outlander. I had 5 other dealership meetings set up from Salisbury, MD to Va. Beach, VA, extending into next week. Buchanan Subaru's overall staff, and of course, especially Mark Layne, sealed "the deal". Price: I came prepared, as I had done the research on Subarus. I had a 2003 Buick LeSabre Limited to trade-in , if appraisal was fair. I had printed the blue book price, and black book price, so I had those figures with me. My car was in excellent shape, as we had maintained it with 3,000 mile oil changes,any repairs needed,etc. My price was met for my buick! The 2013 Subaru Outback, I purchased was bargained for until a price was agreed upon that met the monthly payment that I could afford. I'm ecstatic! More

The team at Buchanan made our purchase easy and enjoyable. I got a great deal and all with friendly service. I would recommend them to anyone in the market for a new car!! Thanks guys!! enjoyable. I got a great deal and all with friendly service. I would recommend them to anyone in the market for a new car!! Thanks guys!! More

I have given this rating due to the fact, when i called i received a call back in a timely fashion, Mark made himself available around my schedule. I orginially went to purchase a trailer to pull then proce received a call back in a timely fashion, Mark made himself available around my schedule. I orginially went to purchase a trailer to pull then proceeded to see a vehicle i liked and Mark worked with me to get the pricing i wanted and done it in a professional manner. Great team work at this location and very friendly people. Thanks again to Buchanan, AWESOME JOB!!!! More

We purchased our VW New Beetle at this dealership and our sales person Sue Icenhower was beyond awesome. They were very accommodating and had us in the car in no time. When we purchase our next vehicle it wi sales person Sue Icenhower was beyond awesome. They were very accommodating and had us in the car in no time. When we purchase our next vehicle it will be from Buchanan and hopefully with Sue and Mike. Thanks again Buchanan Subaru of Pocomoke. More

Fantastic experience! This dealership renewed my faith in Subaru. After an awful experience at a Subaru dealership in Norfolk, VA, I began working with Buchanan Subaru to find the right Subaru for me and in Subaru. After an awful experience at a Subaru dealership in Norfolk, VA, I began working with Buchanan Subaru to find the right Subaru for me and my family. Without hesitation, the staff worked with me through the ordering process. In very little time they had my new vehicle on hand. Even though others were offering more for the car, they stuck to their word and held it until I could make the short trip up from Virginia Beach (Perry Subaru in Norfolk did just the opposite). They gave me a great price, took my trade-in without any hassles and were some of the nicest people I've met in a long time! It was well worth driving a couple of hours up from Hampton Roads to get this sort of service. I highly recommend working with the team at Buchanan Subaru! More