Bud Brown Volkswagen

Jason on the sales team was great. Not pushy, got me exactly what I needed and was super friendly and easy to talk to. The Finance lady was possibly the worst experience I’ve ever h Not pushy, got me exactly what I needed and was super friendly and easy to talk to. The Finance lady was possibly the worst experience I’ve ever had at a dealership. She raised her voice, waved things in my face, and argued with me about the warranty she was trying to sell. She made comments about me being a single woman who can’t take care of myself and told me I won’t be okay without a warranty. I felt incredibly uncomfortable and, had we not been so far along in the process, I would have left and gone to another dealership. She also made a face and shook her head “no” to someone that was walking behind me, leading me to think she was treating me that way to hit some sort of goal. This was my third experience with Bud Brown and I thought I was a customer for life because previous experiences had been so great. When it comes time to buy another car in a few years, I will not be going back. More

I had a very good experience with the service department. I will keep coming back. I will keep coming back. More

Got me in quickly and was very knowledgeable and professional! Kept me updated during oil change with pictures professional! Kept me updated during oil change with pictures More

They were fast and efficient. Everyone we dealt with was helpful and friendly. It was a very positive experience. Everyone we dealt with was helpful and friendly. It was a very positive experience. More

My car salesman, Cody James, was very professional and took the time to make sure I found the best car for what I needed. Steve Hill has always provided great service on my former vehicle and I chose thi took the time to make sure I found the best car for what I needed. Steve Hill has always provided great service on my former vehicle and I chose this dealership because that is very important to me. I also noticed that Bud Brown prices on service are consistently more reasonable than those of nearby dealerships regarding maintenance and repairs. That tells me that they are fair minded and ethical. I also had a great experience with their finance team. Bud Brown VW takes care of customers and they work like the caring team that you hope to find. I would recommend this dealership to everyone I know. I drive further to get to them for their excellent service and my peace of mind in doing business with a trustworthy organization. More

Steve is Fantastic! I have a 2018 VW convertible Beetle which I drive back and forth to California twice a year. I trust him completely with any recommendations he may m I have a 2018 VW convertible Beetle which I drive back and forth to California twice a year. I trust him completely with any recommendations he may make on this vehicle. I take her in at least twice a year to be confident everything is tip top. Recently there was a recall on an airbag which Steve was able to order and set up the appointment two months out and we got the last one in stock! whew, thanks Steve! He also takes time to show me how some of the technology works since I am of an older generation. More

The Service Dept is exceptional. The technician identified an additional problem, and had the Service Writer contact me to explain. The workmanship is exceptional, Service Writer pro The technician identified an additional problem, and had the Service Writer contact me to explain. The workmanship is exceptional, Service Writer provided a clear and accurate scope of work completed. More

Bud Brown is really great. Service is great for oil changes and Trucker is amazing in sales. Service is great for oil changes and Trucker is amazing in sales. More

Very good at setting up service for my VW. The service crew is always polite with Steve keeping us informed of any issues with the car. They always ask when I would like to pick up the car. Ma The service crew is always polite with Steve keeping us informed of any issues with the car. They always ask when I would like to pick up the car. Many times it is ready before the time stated. Keep up the good work. More

Very rude and un coperative staff, They doest listen or tried to even understand what you need. tried to even understand what you need. More