Bud Brown Volkswagen

I bought my Atlas from Bud Brown in 2019 and have since regretted ever doing so. I hate myself every time my vehicle comes due for service or requires a recall appointment. The level of upselling they tr regretted ever doing so. I hate myself every time my vehicle comes due for service or requires a recall appointment. The level of upselling they try to do every time I've been there for a regular service appointment is above anything I've ever experienced. The whole thing feels like a sales pitch -- NOT a regular maintenance/service appointment for a customer who spent $60k at their place of business on a new vehicle. When I originally purchased the vehicle, the interest rate and financing they offered through VW (which you were encouraged to use of course) was WAY higher than what the par rate was through any other lender. They did offer to take an amount off the sales price if you went with VW pricing, but it wasn't anywhere close to the extra money it would cost you in interest. They tried to brush it under the rug and drew the paperwork up with their own financing even though we had told them we had already set all of that up and had a check ready. The service department is incompetent. You can't schedule an appointment for something as simple as an oil change, but they won't give you any sort of timeline either. When they do *require* an appointment for something like a recall, the appointment means nothing anyway. When I arrived, the guy asked me if I was leaving my vehicle at the shop, to which I replied that I was and asked how long it was going to be. "As long as it takes to get it to the front of the line, plus about an hour" was his response. I responded" what's the purpose of the appointment then?". He said that the appointment is just to reserve my spot for the DAY, and asked who I talked to. I told him that I was pretty sure the iPad he was holding would tell him who booked the appointment for me! Total incompetence. To add it, I asked him about the 2nd recall on the car that they hadn't come up with a solution for -- something to do with the airbag not deploying on the front passenger side. His response was that there wasn't a fix for that recall yet, but just don't have anyone sit in that seat. I don't expect this guy to have an answer, but he clearly has no idea how to deal with people. I would prefer to take my vehicle (esp a foreign make) to the shop where it was purchased, and am normally loyal consumer. I have literally considered getting rid of my vehicle and buying a different one so that I can deal with one shop start to finish instead of looking for somewhere else to take my vehicle for maintenance. NOT SURPRISED at all to read all of the bad reviews. More

Good people to work with. We bought our last two car’s from Bud Brown, 2002 & 2008 PT Cruisers. Found the car we wanted right away. We would recommend them. We bought our last two car’s from Bud Brown, 2002 & 2008 PT Cruisers. Found the car we wanted right away. We would recommend them. More

Everyone is friendly and helpful. The service is great. They work as a professional. They work as a team. No matter who start with you when you show up at the showroom everyone contin The service is great. They work as a professional. They work as a team. No matter who start with you when you show up at the showroom everyone continues the service without a gap. Thank you everyone there. More

Their service department is always ready for people when they arrive. We were met with smiles and informed of the probable length of time needed for the oil change and filter. they arrive. We were met with smiles and informed of the probable length of time needed for the oil change and filter. More

Scheduled repair under a recall. The work was completed quickly and efficiently. I was appraised of the status of the repairs as it progressed. The work was completed quickly and efficiently. I was appraised of the status of the repairs as it progressed. More

They got me in on time and out early and explained everything they updated! Everyone was very friendly! everything they updated! Everyone was very friendly! More

Honest. Integrity all aspects good. AppeRs good leadership. I have run out of words. There Integrity all aspects good. AppeRs good leadership. I have run out of words. There More

Nice job. No issues at all. In an out no hassles. Warranty work completed in a timely manner. No issues at all. In an out no hassles. Warranty work completed in a timely manner. More

Steve Hill in service is amazing to work with. He explains everything in detail and always keeps you updated. He is very knowledgeable and helps you get over the inconvenience of your car proble He explains everything in detail and always keeps you updated. He is very knowledgeable and helps you get over the inconvenience of your car problem. More

Steve is exceptional. Honest and extensive explanations of what was checked, repaired, and/or may need attention in the future. Outstanding service dept. Honest and extensive explanations of what was checked, repaired, and/or may need attention in the future. Outstanding service dept. More