Bud Brown Volkswagen

This was a terrific buying experience! My husband started out the morning with Brian. We already knew the car we were looking at, having seen it on cars.com but Brian was very generous with his time started out the morning with Brian. We already knew the car we were looking at, having seen it on cars.com but Brian was very generous with his time and in working with Ricky Moss getting us financed. He was very friendly and my husband was truly impressed with his friendliness, help and professionalism. They had only recently aquired this car from an auction and had not yet received the owner's manual so weren't all that familiar with it, it not being a Volkswagon. But Brian and my husband did take it for a test drive and by the time we came back that evening with my car for a trade-in Brian had gone out of his way to make sure we would know our way around all the bells and whistles until we received the owner's manual. I would definately contact Brian in the future for our next car purchase. Extremely satisfied!!! Now what can I say about my new friend Ricky?!? This man is a gem! Ricky is the Business Manager at Bud Brown and I found him to be a man of character and integrity, not to mention a terrific, dry sense of humor that I happen to enjoy, making the tedious process of paperwork actually fun! He, like Brian went out of his way, above and beyond in my opinion, to get us the financing we needed. Walking my husband and me through the process and explaining every paper signed, we left that evening in our "new" car confident we made a decision we could be very comfortable with. All in all, I would say that this was the best car buying experience we have ever had! More

I was very happy with my experience at Bud Brown. Everyone I worked with seemed to be concerned to help me find a car that was going to work with me. Jim was very helpful and even stayed late to ensu Everyone I worked with seemed to be concerned to help me find a car that was going to work with me. Jim was very helpful and even stayed late to ensure I had my vehicle that day. Would definitely recommend a friend or family member to this dealership. More

Great dealership to work with. Extremely friendly, went above and beyond to helpus out and find the exact vehicle we were looking for. Price negotiations were quick and simple, and I felt we received a fa above and beyond to helpus out and find the exact vehicle we were looking for. Price negotiations were quick and simple, and I felt we received a fair deal. I look forward to servicing my vehicle at Bud Brown, and will definitely recommend them to friends. More

Brian was a great salesman - not pushy, honest, and continually helpful. I called and emailed him both before and after the sale, and he was quick to respond. He was determined to make the car-buyin continually helpful. I called and emailed him both before and after the sale, and he was quick to respond. He was determined to make the car-buying experience a good one, and to tell me that Bud Brown has been around for 30 years. I can see why. Great dealership and fantastic service. I have bought many cars and trucks before, and this was my best experience. More

Jim was very helpful in finding the right car for my daughter. No pressure and a true gentleman. He has gone above and beyond to make sure she is happy. Everyone we came into contact with was very poli daughter. No pressure and a true gentleman. He has gone above and beyond to make sure she is happy. Everyone we came into contact with was very polite and helpful. It was a great experience for her and I would recommend Jim and this dealership to anyone. More

This was the best car buying experience we have ever had. We will definatly go back and recomend friends and family to not only buy a VW but to use this dealership. Excellant service!! We were initially loo We will definatly go back and recomend friends and family to not only buy a VW but to use this dealership. Excellant service!! We were initially looking at a Nissan Juke/Rogue and had almost bought one the previous day. We decided to go and look at the Tiguan, but the Jetta caught our eye. We test drove one and decided this was the car for us. However, the dealership we initially went to just did not seem interested in helping us find the right car, the right price, and the right trade in value. We told the salesperson that we would be leaving and he in no way shape or form tryed to make us stay or talk to us about any further deals. He never called back. We were already pre-financed and had a check in hand ready to purchase he basically lost a very easy sale. The next day we found Bud Brown VW on the internet and drove over an hour to Olathe Kansas just to test drive and assess our trade in. We knew we wanted to purchase the Jetta but after talking to the very knowledgeable sales person about the safety features we were not only for sure we wanted the jetta but very relieved about making the right choice for our family. Very Impressed. More

My wife and I are very loyal Volkswagen customers, and we knew we had it good in the old days when Baron VW was around. When Baron parted ways with VW, we were stranded and had to resort to the next nearest knew we had it good in the old days when Baron VW was around. When Baron parted ways with VW, we were stranded and had to resort to the next nearest dealer who shall remain nameless. That dealership was lousy - acting like it was a burden to have to deal with the former Baron customers. But now - alas! Bud Brown Volkswagen is here, and they are just like Baron used to be! The customer is treated extremely well. Our dealings thus far have been with our salesman (Brian Phillips) and the finance manager (Rick Moss). Both of these guys made us feel like our new car deal was the total focus of their day and that we were important to them. They were both extremely friendly. Our salesman was quite knowledgeable about VWs. And the finance manager went out of his way to configure a deal that fit our unique situation perfectly. The whole transaction went perfectly. We can also say, with regard to service, that on two previous instances when we have gotten estimates for service on one of our older VWs, Bud Brown VW's estimates were nearly 30% under the estimates of the "other" VW dealer. We can wholeheartedly recommend Bud Brown Volkswagen. More

Although we did not buy our Volkswagen Passat with this dealership (it was not a VW dealer at that time), they have treated us like long-time customers. They have been friendly, helpful and considerate of dealership (it was not a VW dealer at that time), they have treated us like long-time customers. They have been friendly, helpful and considerate of our concerns and budget. When we have needed to bring our car in for service, they have been nice about working with our schedule. Kelly, our service representative, always communicates with us before the technicians begin doing anything that might cause an additional expense. Our repair didn't take long and I was comfortable waiting in the claen customer lounge. And, it's always nice to leave with a clean car courtesy of the dealership. More

Brian made the experience very easy and fast. He went out of his way to help me find the car we wanted and have it delivered in a timely matter. He helped me fill out all the paperwork and made everythi out of his way to help me find the car we wanted and have it delivered in a timely matter. He helped me fill out all the paperwork and made everything a breeze. I was in and out with a new car within a couple of hours. I will be back. More

Brian was great to work with. We never felt pressured, nor did it seem that making the sell was Brian's primary goal. He genuinely tried to find the right vehicle "fit" for us. One other thing that real nor did it seem that making the sell was Brian's primary goal. He genuinely tried to find the right vehicle "fit" for us. One other thing that really impressed me: He knew his product. Some salespeople have clearly "crammed for the test." Not Brian...his knowledge was a cut above. Everyone at the dealership was friendly and helpful...we'll be back! More