Bud Brown Volkswagen

Had a terrible experience with Tom. I called service about Noon on Wednesday asking if there was any room to squeeze my Tiguan in for a diagnostic since it was throwing a Check Engine Light. I believe I about Noon on Wednesday asking if there was any room to squeeze my Tiguan in for a diagnostic since it was throwing a Check Engine Light. I believe I talked to Norman and he said they could get us in around 2 pm. He was very pleasant to talk to. I told him i would call a little bit later since i was at work and i needed to see if my wife was able to drop it off. After i talked to my wife she confirmed she was able to drop it off. I called back to service around 1 pm asking if we could still drop off the Tiguan to get it checked out. This time Tom answered the phone. Here is where things went south. When i asked if i could drop off that same day Tom said the earliest he could get me in was the 26th because they had 50 cars waiting to get serviced and that there was “NO WAY“ anybody told me i could drop off the vehicle that day. After a minute he loosened up and said he could squeeze us in but a might be a couple days before we would get our vehicle back. I agreed and proceeded to call my wife to take the vehicle in after dealing with Toms attitude on the phone. My wife ended up taking the Tiguan and she told me Tom was the one one who attempted to take care of her. She said immediately she got a very negative attitude from Tom and that he was being extremely unprofessional. He was uninterested when she was explaining to him what was wrong and how the Engine light came to be. After a while of taking Tom’s negative attitude my wife ended up asking for her keys back and let Tom know that she didn’t appreciate the way he was treating her. We were already in a vulnerable place not knowing what was wrong with our vehicle WE JUST BOUGHT. For Tom to treat my wife the way he did really concerns me how your service department operates. After she got the keys back i made some calls to some other shops and took our business elsewhere. Its a bummer because we intended on using you guys as our main service provider for our Tiguan since we have the Lifetime Warranty with you guys. After this experience im not sure if i want to use you guys a again to keep our Tiguan running. Not a good look for you guys. More

Low tire pressure It was a great experience. Got me right in. Explained what they were going to do, how long it would take, and the cost. Even learned there was a recal It was a great experience. Got me right in. Explained what they were going to do, how long it would take, and the cost. Even learned there was a recall on my car that I needed to come back for. The gentleman helping me was extremely nice, professional and knowledgeable. More

Excellent Service Max was able to help us and answer all questions. He has sold my family many cars and we always appreciate his honest service. Thank you! Max was able to help us and answer all questions. He has sold my family many cars and we always appreciate his honest service. Thank you! More

Good car at a good price The staff was very helpful and the car was in great condition. They were very helpful with figuring out some oddities with my out of state trade in. The staff was very helpful and the car was in great condition. They were very helpful with figuring out some oddities with my out of state trade in. More

Great service, didn’t try to up sell on service. Good experience. I would recommend them to anyone. I trust them with my daughters car. experience. I would recommend them to anyone. I trust them with my daughters car. More

Tires on new Tiquan needed balancing The tires on our new Tiquan needed to be balanced. Although service rep on phone said tires are usually not covered under warranty (less than 3,000 mi The tires on our new Tiquan needed to be balanced. Although service rep on phone said tires are usually not covered under warranty (less than 3,000 miles on car) he said bring it in and we'll see. I relayed this conversation with service rep at dealership and proceeded to waiting area. About 45 minutes later, someone told me car was ready and was given a bill for $80 for tire balancing. I told the rep that someone should have told me there would be a charge. I was told I needed to speak to another service person who was on the phone. I waited until he finished his call, then the first service rep came back and said there was no charge. Bottom line is I am pleased with outcome, but it there was some confusion and miscommunications as to a charge or not. By the way, we did purchase prepaid maintenance when we leased the car. I don't know if that made the difference or not as nothing was said other than there is no charge. More

I always get fast, friendly service. My recent visit was no exception. You can tell when a team works well together and Bud Brown’s service department does that. I noticed all the extra precautions being em no exception. You can tell when a team works well together and Bud Brown’s service department does that. I noticed all the extra precautions being employed regarding covid prevention and appreciated that they were taking extra measures to ensure safety for customers and themselves. More

Missy McConnell. She made my experience of buying my new car wonderful. Phil Browb, his managers and staff treated me just right. Each of my questions were answered clearly before moving on. Great experienc car wonderful. Phil Browb, his managers and staff treated me just right. Each of my questions were answered clearly before moving on. Great experience for me. I highly recommend the staff and dealership. More

Bud Brown is the best VW dealership! I always have my car serviced here and Steve is always a pleasure to work with. Thank you! serviced here and Steve is always a pleasure to work with. Thank you! More

Max helped me purchase a new car, the process was quick and painless, and I am so happy with my vehicle! Prices are extremely competitive. and painless, and I am so happy with my vehicle! Prices are extremely competitive. More