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Bud Brown Volkswagen

Olathe, KS

4.8
2,393 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,393 reviews

February 18, 2020

Bud Brown provides Service Excellence in every step. Staff is very friendly, truly helpful and is the best dealer service I’ve ever seen. Grateful;) More

by Alicia
Recommend Dealer
Yes
Employees Worked With
Bethany, Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
Feb 18, 2020 -

Bud Brown Volkswagen responded

Alicia, thanks for the review! At Bud Brown Volkswagen, we strive to provide outstanding customer experiences at every visit!

February 18, 2020

This experience was amazing - no appointment in and out for oil change and tire rotation in one hour!! They washed my car too and answered additional questions I had about my car More

by RJ
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Feb 18, 2020 -

Bud Brown Volkswagen responded

RJ, thank you for taking the time to review Bud Brown Volkswagen! We're happy to hear that your oil change and tire rotation went smoothly. Our team looks forward to taking care of you at your next visit!

February 17, 2020

The best Dealership, and its people!!! We enjoyed our purchasing two VW's from Missy and Rick. Two of the many best friends at Bud Brown VW! Carl and Jeanne Segraves More

by Carl and Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Brown, Missy McConnell, Rick Pringle
Feb 17, 2020 -

Bud Brown Volkswagen responded

Thanks for taking the time to leave Bud Brown Volkswagen a review. We're happy to hear that our team members made your car buying experience a pleasant process!

February 17, 2020

I had a synthetic oil change done and they were very kind, professional and prompt. The oil change took less than an hour. I will be coming back again! More

by brittjimerson
Recommend Dealer
Yes
Employees Worked With
Steve Hill, Kelly Adams
Feb 17, 2020 -

Bud Brown Volkswagen responded

"Kind, professional and prompt" are all words we love to see! Thank you so much for allowing us the opportunity to earn your business. We can't wait to work with you again at Bud Brown Volkswagen.

February 17, 2020

Get the job done correctly and on time good customer service also:we have a Jetta&a Jetta sportwagon dsl and a Passat. Mechanics have noted future needs that we didn't see More

by SBC11069
Recommend Dealer
Yes
Employees Worked With
All service writers, Kelly Adams
Feb 17, 2020 -

Bud Brown Volkswagen responded

Thank you for taking a moment to leave us a review! Customer service is our top priority and we're so glad you had a 5-star experience on your recent service visit with us here at Bud Brown Volkswagen. It's a privilege to help maintain your vehicles and we look forward to assisting again you next time!

February 14, 2020

1 star is to high of a rating for Bud Brown Volkswagen! If you want a major let down in service and knowledge staff “possess” look no further, Bud Brown Volkswagen is the place for you to buy your car! I’v More

by Kelley Ferris
Recommend Dealer
No
Employees Worked With
Kevin Ingram, Julie Loveless, Sam Silverman
Mar 02, 2020 -

Bud Brown Volkswagen responded

Kelley - I am sorry for your frustration, we certainly never want a customer of ours to feel this way. We have been waiting to receive the proper paperwork from you to process the requested cancellation on your extended warranty and I would really like to help sort this out smoothly. I looked up your contact information in our system and have tried reaching you by phone multiple times. I was able to leave a voicemail and I will try again to get ahold of you, but please consider giving me a call back at (913) 393-8120 so we can work this out directly. Thank you, Rick Pringle - General Sales Manager

February 14, 2020

Our sales person, Denny, was great to work with. He was very knowledgeable. Thanks for a great experience. I would suggest this dealership to others. More

by NATALIE6
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Rick Pringle, Eldon "Denny" Kimbriel
Feb 14, 2020 -

Bud Brown Volkswagen responded

Thank you so much for your review, Natalie! It's so nice to receive positive feedback about our team and we're so happy you enjoyed your experience working with Denny. We truly appreciate you recommending us to others! - The Bud Brown Volkswagen Team

February 13, 2020

Chris was seriously a life saver. My credit isn’t amazing, but he really went the extra mile to help me out. Life is going to be much more enjoyable and simple with my new ride! More

by Anichols5678
Recommend Dealer
Yes
Employees Worked With
Chris Matheny
Feb 14, 2020 -

Bud Brown Volkswagen responded

It makes our day to hear from customers like you- thank you! We are so happy to hear that Chris helped you get in a vehicle that suits you. All of us at Bud Brown Volkswagen wish you safe driving!

February 12, 2020

The team there is extremely helpful every time I stop by. I always get fast service and they discuss everything that was taken care of in detail. More

by VANY786
Recommend Dealer
Yes
Employees Worked With
Norman Kearney
Feb 12, 2020 -

Bud Brown Volkswagen responded

Thank you for sharing this wonderful feedback about our service team! It makes our day to know that you can depend on us for helpful, fast service. See you next time at Bud Brown Volkswagen!

February 11, 2020

Friendly conversation, helpful employees. This was my first car purchase and the dealership made it easy for me to understand the process. The car was clean and I left with a good experience. More

by tylerswehla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Jesse Tinker
Feb 11, 2020 -

Bud Brown Volkswagen responded

Thank you for the review! We are so glad you had a good time working with us here at Bud Brown Volkswagen. We are grateful that you chose to do business with us for your first car purchase, and we hope to see you again down the road!

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